The post person never bothers to come upstairs to deliver our package. We are a business and there is someone there all the time during business hours. At times they do not even leave a missed deliver card. They misplace packages then find the same packages to return to sender. I would leave a negat...
The post man didn t even press the door bell I was at home the whole day.
Tried to collect a parcel last Saturday morning - the first time I went there was a queue of about 30 people so I tried again an hour and a half later, but it was exactly the same with people queuing all the way to the entrance.
Given that there are a lot of people who work in the city during the...
I came in on a Saturday about an hour before the branch s closing time, only two people were serving, doing the best they can with all sorts of transactions like passports, etc
I was told by the counter customer service person that Aust Post don t accept the new digital NSW licenses as ID which w...
Nice staff, BUT....
I've been living in Dee Why for over 7 years and been using local post office randomly.
If you go there on Saturday, expect a long waiting time!
They are short of staff. Part of the problem is that Dee Why is full of apartments and the post man dont bother to deliver the parce...
Long lines. Make a checkout kiosk a la coles for people who don't need service.
Everyone here is always so helpful, I go to this post a lot. It gets very busy but they go as quickly as they can. The bad reviews here are unjustified
Always a great experience and always helpful and polite staff.
This is the worst experience I have ever had as customer. Customer service so bad you'd think they are getting a kick out of it. Suitcase lost in transit to UK full of sentimental items. They just dont care, refuse to help me track parcel, wont even pay refund into my Australia account and now dont ...
We have just gone through several weeks of hell trying to get our family s passport renewal forms in via the awful staff at several local POs.
Dee Why Post Office, as well as Mona Vale, Collaroy Plateau & Warringah Mall employ counter staff of questionable intellect, who are too scared to accept ...
Not enough staff to run efficiently.
The mail man dropped a sorry we missed you card in the post box even though I was home all day. They just couldn t be bothered to ring the door bell.
They don't even bother trying to deliver parcels. Always leave a note "we just missed you" without even trying.
Pathetic and rude, customer service isn t there and then they try to explain you the internal workings of an organisation. I do not need to know the internal process, all I wanted was to collect a delivery that I redirected to this post office as it s convenient and there s no one to collect the sam...
titally Australia lost Never care about people's properties
Poor service and unexperienced staff...went there to post overseas and got wrong information...and after went again to get refund then again as of poor service had wasted time...this post office must be changed or *closed* ...
My Id didnt match the parcel because it was delivered to my work. I showed her many proofs that is mine( a pick up card, tracking numbers, a tracking text) she doesn't listen to me. She told me that she cant trust the digital ones. OMG. Too strict not flexible.
Excellent service always. The staff are friendly and helpful despite being often busy, don't know how they do it!
I love that I can collect packages between 6-9am it's a fantastic service that makes The DeeWhy post office a place I enjoy going to.
Rude and quite condescending staff. You just get the feeling no one working there is in the slightest bit happy and sticks to the letter with their roles. No sense of urgency or empathy what so ever. Worst customer service, worst post shop - worst full stop. Avoid like the plague where ever you can.
Went to send a simple one page fax and I was told that the fax machine was down. How is this possible? No apology, no trying to see if the situation was workable. I was told to go to Officeworks instead. Rude staff on other occasions as well.
Unfortunately the staff are very rude with no customer service on the front desk at Dee Why. I am a strong believer of being kind to all, but find myself feeling very angry, demoralised and belittled everytime I leave this particular post office. I avoid going at all costs because I do not like how ...
Lovely Post office, great staff. Delivery people were great in checking our opening hours.
Miscommunication at delivery stage. The staff in the office itself work hard, communicate with delivery guy, problem solved. They went the extra distance.
Just had my passport photo taken and printed here, the lady did not adjust the hair level of the photo and printed (the hair is right on top of the image, it supposed to be a bit of margin). I suggested the passport photo may be not accepted and asked if she was 100% sure the photo can be used, howe...
Just read Tenzin Nyima's review and all I can say is, "mate tell the truth". Why do I say this, I was there that day and you sir were not listening. I had a police check done, so I know what Malisa was on about. I hung around listening with interest as I had to provide further documentation too. YOU...
Staff are friendly, packages never delivered though
Why do you have the track auspost email process if you do not even attempt to deliver parcels?
I received the track your own email and have postponed a dentist appointment today to be here to receive my parcel (box of wine that is heavy and needed to be delivered as I cannot carry it from the pos...
Ive been expecting 2 delivery orders for over a week.
The same suppliers have different locations so have sent in more parcels and also used different couriers.
Received the first 3 lots in a go the first day from Australia Post, no issues they came all the way up to my unit door.
Other courier...
The only annoying thing is that they're closed on Saturdays, where other post offices in the city are working half day!!!
Lovely staff, I am there at the Dee Why post office often, the staff are always incredibly busy but they know what they are doing.
People in the post shop are great. The delivery driver we normally have is great, but the ones in between don't even bother turning up. 3 times this week i've had to go to the post shop as apparently my address doesn't exist.
Great customer service especially Jessica who provided an amazing service and she went above and beyond her basic call of duty. They are quite busy most of the time but all they staff members managing it really well. Lovely post office.
They bothered to walk up the stairs to the front door of our apartment and put a card saying there was a parcel, it was only small and they could have dropped the parcel in the mailbox! Oh No, not these geniuses I had to go down to the post office and stand in line for 25 minutes to pick it up what ...
All complainers on here entitled, rude individuals who wont listen, or too stupid to understand what is being asked of them. Hardly the staffs fault. I pickup parcels most days of the week and always get great service.
These guys have to be the worst customer service I have ever seen in my life with the exception of the lovely lady blonde hair with glasses. I understand its a busy post office and im sure you can hire a few extra staff to accomodate the foot traffic.
Every time I go to this post office (local post office) I have to wait up to 20 to an hour before they can serve me! They don t have enough staff to cope with the needs of the area. I m furious as I m still waiting g to collect my parcel at the side gate and I got here early! In the end they could n...
Terrible! Low skilled staff. When I come to pick up my deliveries - they usually say they can't find the package. Then I insist and eventually they find them. This story repeats every time I go to pick up my parcels.
An explosion is more apartments and people living in the area has not been taken into account, only 4 desks for massive amount of people, lines out the door, just slow and needs investment.
Steer clear of Australia Post in general. Unfriendly and unprofessional - I hate wasting my time to do something I paid to get done.
Good shopping experience, high quality stock at competitive prices, but often long queues...
How hard is to put a self scanner on the door to check if your package is yet in or not, that will void queues and frustration
Been there twice, 40 minutes of waiting to get told, sorry the package is not here
It s a joke
Just waited 25mins to be curtly told "we're not doing passports today" Great! Where's the sign????