Why do you have the track auspost email process if...

Why do you have the track auspost email process if you do not even attempt to deliver parcels?

I received the track your own email and have postponed a dentist appointment today to be here to receive my parcel (box of wine that is heavy and needed to be delivered as I cannot carry it from the post office without a car). I checked the post box a minute ago (4:10pm) to find a card saying that I need to collect my parcel from the post office. I have been in my apartment all day and have been waiting for the transport co to ring the bell for me to receive the parcel. Nobody took the time to do so and just were lazy and put a card in the letterbox. Why have the service? I am going to report this to the company who sent me the parcel and tell them NOT to use Australia Post again!

Susan Wetherbee
9/73 Dee Why Pde