Just read Tenzin Nyima's review and all I can say ...

Just read Tenzin Nyima's review and all I can say is, "mate tell the truth". Why do I say this, I was there that day and you sir were not listening. I had a police check done, so I know what Malisa was on about. I hung around listening with interest as I had to provide further documentation too. YOU WEREN"T LISTENING MATE!!!! End of story. Poor girl told you time and again that your bloody travel document was not enough. Why the hell would she smile at you. If you think she was rude, well your dreaming. She gave you options that would give you 100 points but you just wouldn't listen. Feel sorry for her if she gets in trouble. Your fault not hers. FYI, I have been a customer for nearly 10 years and the staff here work damn hard. Get over yourself!!!