Dustin Parker with Red Safety is awesome to work with. He was very professional, provided a lot of good value and it was a no brainer to switch over to Red Safety. I would highly recommend working with Dustin and Red Safety.
Terrible customer service!!! We had equipment installed over a year ago that hardly worked. Finally decided to just cancel their services. Every time we try and attempt calling no one is in the office. They are continually pulling money from our account and when we have it blocked they just change t...
We only have the fire services.. We have had both Trevor and Cole come for our annual service cleaning and battery replacement. They have been professional and thorough, asking us questions and making sure we knew how to use the fire extinguisher. They were prompt and courteous. We are grateful ...
We had swift, thorough house review service from Cole with RED safety today. We are pleased with Cole's expertise in this regard.
Door to door scammers, looking for weak marks. When asked for their permits to conduct door to door sales in my city they said it was "in the truck" when I pointed out they are required by city law to carry it with them and identify themselves with it when asked, they said they'd go get it but just ...
I can't say enough about Jordan O'Farrell coming to my house around 3 weeks ago. Everything happens for a reason folks! I believe that with my whole heart! Our house Flunked Big Time on the Safety Check... We did NOT have ONE, YES! I said ONE Smoke Detector!
Well that was a Wednesday, Thursday aft...
We just got our security system installed and are very pleased with it! We weren't planning to get home security but Dustin Parker was so personable, believed in his product and offered us great perks that we couldn t pass up. The system is so convenient since everything is connected on your phone a...
I just got a very deceptive advertisement from this company. It was designed to look like a personal letter with a hand-written message.
A horrible first impression.
Good selection of different packages & plans to choose from. Quick installation & followed up with us during & after the set up process. Even recommended to family!
Our experience with this company was quite delightful! My cousin referred this company to us and when Ripley came to inspect our home he was extremely upstanding and very knowledgeable. My husband and I are just 2 weeks away from our wedding celebration and running 2 businesses so we're quite busy a...
This is a scam, plain and simple. If these people come to your door turn them away immediately.
Dryer vents aren't even in the top 5 causes of home fires, it's an excuse to get in your door and scare/pressure you into buying vastly overpriced services.
Techs on time and service has been great. Thank you!
I'm so grateful for this company! John Jordan O'Farrell visited my Mom's place and offered to evaluate her home's safety/security as well as clean out her dryer vent (the #1 cause of home fires!!). I had not realized until they helped out that she didn't even have an up to date working smoke alarm i...
Do not use this company. salesman are too pushy and argue with you.
Michael came out today to move our control pad. He was very personable and had great knowledge of equipment. He also went over the problem of our motion sensor and advised replacing it with broken glass sensor, which I agreed on. Michael was very conscious of protecting my floors and leaned up aft...
We had "Brand X" since we moved into our house in '95. They had never provided any type of upgrade or really any service except to give us our bill every month.
A person from Red Safety came by and provided an overview of their products. I was very impressed by them assisting in the placement of bo...
We have been RED customers almost from the beginning of the company. We love their CPR classes. We use their alarm system and their smoke alarms/fire extinguishers. They service them every year. Highly recommended!
Jesse was my sales rep and did an outstanding job explaining everything from start to finish. I love how I can have peace of mind when I leave my house (even on vacation outside of the country) because I can check the app and get alerts on motion activity. I haven t had any problems with Red Safety ...
We have had a great experience with Red Safety. Dustin is super helpful when establishing the contract and could be reached by phone call or email. Dupri setup our multiple cameras and security system; when we had issues with a device he came there next day to troubleshoot the device.
The service...
I wanted to get a good security system (mainly because I have a large basement, and being here by myself, I want to feel safe.)
ADT was all set and ready to come out, then someone suggested a local company called Red Safety. Their rep Melissa Bavinka came out and sold me their system, I spent over ...
We have had this service almost a year and I cannot wait for our contract to end. The camera demo shows a clear picture but the actual picture that you get is grainy and distorted. The camera only saves short video clips and it doesnt record each time someone comes in or out it only records some t...
DISASTER ! If I could I would give minus 5 stars. Appointment was made and nobody show up. No phone calls answered or returned. Lot of time wasted!!!!!!!!!! do not waste yours !!!!!!!!!
Nothing but a waste of time and money. Tecs are up to an hour late, tecs have to sit up to another hour waiting on office communication when feeling lost at their jobs, don't/can't complete the contracted services due to lack of training, office staff is unhelpful...and they want to charge me almos...
Security coverage is fine, but when it comes cancelling because you are moving out of state they were more difficult. The first person I talked to was fine and helpful, but when I called back to confirm she want to take everything back, smoke and carbon monoxide detectors , among others things that ...
Big thanks to Cole for going out of his way to help me with my alarm system. He has not this problem before but he was patient, called people for assistance, and even stayed after hours to figure out to fix it since I don t know how. Thank you Cole. You re the best!
This company charged me every month and refused to provide any service to me because I owed a small balance on my account. Then when I went to cancel my service, they said I had to write a hand written letter to cancel. I immediately sent a letter the same day, and they still continued to charge me....
Dustin Parker was a great help in get me and my mom the best service and protection for our home and understanding what we really needed. Look forward to resting well knowing we will be protected at all times. 10/10 service
Dupree stopped by and took care of the camera issue I was having. Great young man and would recommend him for others too.
Funny how all but 1 of the 5 star comments are from employees. Defeats the purpose, since the point of reviews are to review the company and its employee. And yes I am a naysayer. I've denied their service not once, not twice, but three times. That's how many times they've knocked on my door. So, an...
Cole was very professional. On time, detail oriented and communicated effectively. He provided solid recommendations on how to further protect our home and it was much appreciated.
Front desk reseptionist needs improvement on communicating to customers and other peers around. Had a previous interview here, and not a perfect welcome. Rude. Honestly not a job for everyone if u want to sell door to door or be in an office that s not as fun as it was. Basically just calling people...
I would highly recommend Red Safety for your home security needs. Dustin was very knowledgeable and professional. He set perfect expectations for us and gave tremendous recommendations that fit what we were looking for. The entire experience from the in home consulting with Dustin to the install wi...
I've been with Red Safety for two years and I'm very happy with the service. I would break down the services provided into: Inspection, equipment, maintenance, and monitoring. The inspection and equipment are the main reasons I signed up. My house wasn't up to code. They installed more smoke detecto...
Although it's a bit of work it's a hell of a fun place to work and very lucrative.
Very professional service. Thorough, and cleans up where service is provided. On a scale of 1-10, I give them a 15 plus.
I was very excited at first. Not sure if I just let myself believe or if they actively fooled me but I thought this was through local Fireman. The man that installed might have been but was a total D. Sadly I was never been impressed with the service. I suppose it does it's job .Cops have come to t...
Jordan was great! Punctual and knowledgeable. Just opened a business and had him come there to check out the previous system which was oudated and incomparable to Red Services.
Very helpful in pointing out that fire extinguishers do expire because the one I had thought I was being safe with expired...
Jordan O'farrell was a great and friendly, he showed us how to be safe and the science of fires and stats on break ins and what not! I definetly reccomend their services!
It seems to me that the words "No Solicting" printed in large letters on a door would be easy for anyone with even a middle school education could figure out means "please don't knock if you are selling something". Apparently not for these guys.
I work from home and I do not need someone interrup...
This review is for the CPR class I purchased on Groupon. I registered for the class after receiving my Groupon and later received a confirmation email that told me to arrive early. I arrived at 10:20 AM for a 10:30 AM class. There were four other students in the lobby. All lights in the lobby were o...
Great customer service!
There going to do their best job working with you to find the best solution to any problem that's as close to what you want as possible.
Don't be scared to ask a question they're very friendly.
It cost to much for one thing. The alarm for my front door doesn't work. I have called a number of times. If someone break in my house I'm holding this company personally responsible for everything.
To anyone who will read this review and see whither you want to continue on with an appointment you already have with Red or just debating whither you want to make an appointment with Red for a NO CHARGE dryer vent cleaning and a NO CHARGE home fire safety evaluation. I just want to give out my reas...
Fantastic customer service! Dupree did a safety check on our house. And now we have decided to change our home security system that we have had for 17 years to Red Safety
Terrible company that is going downhill fast. Uses the fact they have a "high turnover rate" to treat their employees like garbage. Maybe that's why you have one? This company is lacking the heart and direction it needs to support its brand initiative and has become a pushy sales job instead that is...
The service was very professional and done in a timely manner. I would highly recommend.
730pm heard what sounded like someone jiggling the door and then a knock and when I asked why he didn't ring the bell he said I it was their protocol to knock??? As he was giving his pitch, I told him no thank you and he persisted to talk over me. I shut the door. Creepy.
Dupree came in to install the camera from RED in my new home. He also went over how to use the alarm system and helped me and my family all get the App that allows us to view our camera and Turn on&off the Alarm system. My family and I had an amazing experience with Dupree and are truly grateful wi...
Horrific company. It s been a nightmare. They are over-priced for the little that they offer. They came for the first service and left recalled alarms in my home!! Leaving me and my family unprotected for a year, while charging me for new alarms and services which they never did. All equipment can ...
Dupree was polite and professional. He double and triple checked that our garage door opener was installed properly and functioned correctly, then was quick with a lock install. Later that night when our app interface was not working he assured me he would call in the morning to troubleshoot. Next ...
The service is mediocre and the call center staff is somewhat helpful. Here is my problem with company you cannot cancel your account without a hassle. You have to write a letter to the company to have your account canceled so that they can verify the signature. I have since the agreement changed my...
Dupree came to my place to install a home security and fire protection in my home so I can better protect my family. He was very nice, did an excellent job installing everything, it all looks very profession as was he. He answered all my questions to the very best of his ability as well, took his ti...
Everybody needs to have Red Safety come to their house. I learned so much and Ripley was so knowledgeable and made everything easy to understand. I was so impressed that I referred my friends and family so they too could learn if their house was fire safe. Within a couple of days Ripley had already ...
Do NOT use this service. Their customer support is unresponsive and their email doesn t even work. To cancel you must send a letter, if the letter arrives late then you get charged for a month you re not going to use. This happened to me. I consider my self very understanding and I get that it s not...
I only give this place 1 star, because you can't give anything lower! i DO NOT recommend this company at all! They have sales people who don't know what they're talking about.
We had our alarm go off, and never received a phone call and no one came out to make sure everything is okay. You're supp...
Very shady company. I ve called multiple times to tell them our security system isn t working. They put me on hold and never come back. Stopped sending me bills 6 months ago but still take money out of my account every month. Been calling to cancel and I get put on hold again or a message machine. W...
Cole came to our house and replaced our non working panel with a new one and got everything working again. He was very pleasant and did a very good job
They had to reschedule three times until the annual review appointment happened.
We didn't even know any of our smoke alarms were expired or that we were missing fire extinguishers now my family and I feel a lot safer. The sales man was very nice and related to us. He was able to show us what we needed and how to get it taken care of by a fire fighter who was very professional a...
Dupree did a great job and is a very nice gentlemen.
Update:: Read the fine print... your locked in the contract for 36 months...
AND NO CUSTOMER SERVICE!!!
CON: Overly sensitive fire alarms. I can't BBQ, or sear meat on the stovetop because the alarms will go off.
PRO: They call REAL QUICK, so have your phone at the ready... they dont let the ...
Any time I have called with an issue they send someone out to resolve the issue. I like the annual dryer vent cleaning, battery replacements and fire extinguisher inspection. I do not have to think about it or worry about it.
Would like to see the price a little lower.
I would highly recommend this company to anyone looking for home security! Nothing beats the peace of mind of knowing that your home is secure and you family is safe. Lots of options and very affordable!
The company is great! They call you back within 24hrs, set up appointments for services needed on a day and time that works best for you! Cole completed the work in a timely manner, answered any and all questions, checked all fire extinguishers and once done stated what he did. Thanks RED Safety!
System worked fine at first then just malfunctioned. Technicians came out 4 times and fixed nothing. To rectify the issue they changed my payments from 70.00 bucks monthly to 50.00. Vehicle was vandalized and system was useless. Customer service was unhelpful. Worst security system and experience ev...
My friend & I had an interview here that was opening in a different location. We traveled over 45 mins to the interview just to be lied to by their very own Vice President Vladimir is what I recall his name to be. First he told my friend that the original position she applied to wasn't challenging e...
Sales Manager, Ripley, came out to my house not once but twice to clean out what had to be YEARS of buildup, and a very large fire hazard, or dryer lint from my line. Very respectful and knowledgeable, would recommend!
Superb customer service and excellent technology. I signed up for red services security monitoring over a year ago and couldn't be happier. The sales people and the customer service team was on top of it every step of the way. From the timely installation to response when we had questions. The secur...
I love this company and their services . Michael Belizzi is such a professional tech and he really knows what he s doing and everything there s to know about the Red services . Thank you RED thank you Michael.
Red Services was founded by firefighters who saw the need for a change in 2011. Because of what they saw first hand they felt need for a change. A lot of families were loosing loved ones and we all know how that can be a burden. They talk about home safety and family emergency planning. Which is som...
They will take your money, not fulfill their end of the contract and magically lose your cancelation request. Then they'll refuse to refund you. Scammers! Preying on your fears!
Dupree Hull was great. He called to last me know he was coming and was on time. He was polite, and thorough.
Jordan was great! He came out and took a thorough look at our house. We thought we were prepared (smoke alarms, carbon monoxide detectors, and fire extinguishers, etc) but can definitely see there's a lot we're missing! He was a hugely good sport and even crawled under our deck to clean the dryer ve...
These people came to my house before Christmas, knocking on the door at 8pm. I told them to go away. They just came by again tonight. Both times it was disturbing, disruptive, unsolicited contact. If they come by again, I'm calling the cops.
Dupree did a wonderful job servicing my equipment. He answered the questions that I had. Thank you RED Safety.
Dupree s response was very timely and he spent the better part of 90
minutes on the phone with me resetting my system. Great effort and very patient!
Cole had come to my add the sansar helped me how to use the system was very helpful.
Cole was our service tech. He was great to work with. He was friendly, efficient, he explained and answered my questions and fixed all our problems!
I had an honor of having Mr. Shem Ripley from Red Services come to my home. He did a phenomenal presentation. Little did I know that I was not at all prepared for fire let alone not even ever in my mind having a plan in case of major event like a earthquake or something rather! I want to thank ...
I signed up for a 36 month service agreement which only received 1 service in that time. When I called to cancel I was told it would cancel automatically on the last month. To my surprise, they charged again saying my account defers to a month to month. Since they will not refund the 37th month I as...
Dustin was a great person and very professional. Answered all my questions and went above and beyond to make sure that I understood the equipment. I would recommend them 100%
Had a great experience with Red. Kala came & showed me how to better secure my place, & Dupree installed the system. The install was quick & easy. I've been using the system for over 6 months & love it. Customer service is very helpful with any questions or billing concerns when I've had to call.
Trash service, they just want your money. DO NOT SIGN unless you know what you re getting your self into!!
I gave this company a good shot, not knowing it would be a door to door sales job full heartedly. I can definitely say I learned a lot even though I didn't decide to stay long.
What RED Safety and the crew, founders and fellow sales people are doing is great. Honestly if you ever see RED knock on...
Looking at the recent flood of 5 star reviews on here baffles me, until I looked at the reviewers. Their glowing 5 star reviews are the ONLY reviews these people have ever made...sounds fishy to me.
Guy came to my door, didn't take body ques and lack of response ques, kept giving me the "shpeil",...
Yeah I work for the company and I may have knocked on your door. Hi if you recognize me! The company treats us really well and I have a blast working here. I am just trying to provide for my new family and it had been an eye opening experience. I would never have known how many people don't have any...
Very professional. Extremely courteous. Customer service is excellent. An appointment glitch was handled quickly and to my satisfaction. Service representative, Cole, was very efficient and knowledgeable. Have worked with RED for more than 5+ years and am more than satisfied with the service they pr...
I SLEPT LAST NIGHT! My first good night sleep in 4 months. RED SAFETY has restored my piece of mind. I've been the victim of vehicle theft and arson and haven't felt safe leaving my home or wife unprotected ever since. Jordan O'Farrell came into my home, answered all of my questions and restored ...
The Red team provided a good, quality product and utilized a professional manner at all times. Dupree installed all the products in locations where we discussed and did a great job of explaining how everything works. The sales manager broke all the products down with cost and showed us how things wo...
the Red company has provided us with an excellent security system. We had a very friendly and knowledgeable installer!! Thanks again Dupree!! We feel safer already! John Jordan O'Farrell thankyou for your great service and professionalism!
Pushy saleswoman who insulted me after I politely told her I'm not interested in whatever service she has to offer. Sorry, I don't want to hear your dialogue or let a stranger into my house. If I want to learn CPR, I'll take a Red Cross course or contact my fire department for fire prevention tips.
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Dupree was amazing!! Very efficient and very knowledgeable! He explained everything he did and answered any and all questions I had. Great guy and awesome customer skills! Highly recommend him anytime!!!
-George
I want to rate this as a -100 horrible company. I cancelled my service after my 3 yr contract was done in Oct 2019. They kept taking my monthly payments. I called and they refunded my money and now they have retaken Nov and Dec PLUS January 2020! This is a horrible company