I was on the fence about purchasing some software so I sent an email with several questions. They were extremely prompt in the response letting me know that my concern was moved over to technical support. Not only did I get an answer to my question the next business day, the customer service rep who...
This is a scam site - please beware.
I purchased Bitdefender, received an email (purchmarketplace) that did not include an activation code. I responded to the email and the address they provided and got an error message that the address did not exist.
I have been trying to get in contact with...
sold me virus software that did not work and will not refund me for Bitdefender and HP had to fix my computer over the phone from India and installed the proper software. I had 136 virus on my computer and Bitdefender said I had none.
I have been battling an everslowing computer since installing a product sold through purch marketplace 4 months ago. They can only suggest the support site of the product. I tried that with no success. I just want to uninstall and get a refund. The response was that Purch Marketplace only provid...
A great shopping experience. Ordered PowerDirector video editing software. Received clear download instructions which worked first time. Discovered I had bought the wrong version of the software. Purch Marketplace couldn't have been more helpful, agreed to refund the cost of my original purchase...
Not only a great price on my order but when I emailed to make a change they were helpful and fast.
Love the customer service,It was great.My questions were replied to almost immediately. Love that :)
Great service and support. I lost my code for my program that I purchased when my computer crashed. I notified purch marketplace and they promptly sent me a replacement code. Very happy with their fast response time and their friendly service. I will recommend purch market place to all my friend...
Great products, prices and customer service. Will definitely shop here again!
Tried to buy a software download. They took my money on PayPal but made no effort to make the software available. Tried to contact them twice on the telephone. The first time I received a "mailbox full" message. The second time, I received a message asking me to leave my phone number. Not possi...
I returned an item to Purch Marketplace and was really pleasantly surprised at the personal service and care they provided. They took the product back, issued a refund and left me wanting to order from them regularly.
You can tell more about a company in the way they deal with problems than you ...
Accepted my money and then I could not download the software. Took me over half an hour and then still nothing. Called the company and they close right at 5:00 with no after hours support. Now going online to buy from someone else. Terrible site and customer service. Go somewhere else and save ...
After having my TV cable bill double, I decided to cancel it. I did some research on antennas and not only did the antenna I ended up buying but Purch Marketplace also came up with high marks. Their communication, shipping and customer support is top notch. I actually get more channels with the a...
Will not issue a refund. Offered a replacement product I don't want. A no refund policy means I will never do business here again.
Up from one star because Sandra went above and beyond to learn of my experience and issued a refund. Maybe I will do business here again.
I recently purchased the Net Nanny software program from this company, at a $10 reduced cost from the regular price, and unfortunately it did not work well with our computer or do what we needed it to do. I was told at first that I could not receive a refund, so I tried my best to "make it work." Bu...
I recently purchase antivirus - internet security software from Purch and I was having difficulty getting the download. I emailed Customer Service and received a quick response with exactly what I needed. The next day I received a follow up email to make sure everything was working to my satisfacti...
I purchased the Winegard Antenna from Purch and it works great. I received a total of 70 channels and if you are bilingual in Spanish there are a few Spanish channels also.
((((:
Purchased DVD Cloner. Received email confirmation right away and product was easy to install
"......a great place to purchase things from and their service has normally been Excellent!.."
OK, after a long process that we don't understand, Purch Marketplace has only just now got an e-mail that I sent to them on the 13th of March !!? crazy.
But, I have spoken to Sandra now and they are lo...
only one star because 0 is not a option these people are thieves plain and simple they take you money and when they don't provide a product that works. phone leads to a voicemail. email responses direct you to a different company for "technical Issues" DO Not use this company.
Provided outstanding customer service. The representative continued to help me with my issue until it was completely resolved. Thank you!
Wow.The true definition of customer support. Follow up. Thank you Sandra
Product downloaded not as described. Download version constantly stopped working. Would not refund purchase price, only offered exchange for no product I wanted. I thought they were the software manufacture but they appear to be a distributor.
Following several emails Purch Marketplace stepped...
I purchased Bitdefender Anti-Virus 2016 software for an old desktop running Vista and Internet Explorer 9.0, which is the highest IE version you can run on a Vista platform. I could not properly activate the software. Purchase Marketplace was very helpful, but had to turn the issue over to Bitdefe...
Hi I purchased a item for my laptop from Purch. The item was not suitable for my laptop when I received it. I sent a email to their customer care dept and dealt with a rep called Nicole who was extremely helpful .After a couple of emails in the space of a short while Nicole told me I would have aful...
This company has outstanding customer service! We had a small issue with our order but they immediately made it right! We will do business with them for a long time to come...EC
Purchased a DVD ripper software, but the activation code wouldn't work. Sandra from Purch marketing stayed on the supplier and got the problem resolved. Best part was she responded to my emails EVERY TIME without hesitation. Love the personal service. Thanks!
Entered my credit card twice only to have it rejected. Tried a different card - rejected. Went to my accounts and saw that the transactions went through. That's when I started reading reviews and saw others had the same problem.What a scam! I gave them 2 stars (rather than one) because I tried calli...
Purchased software online that was not compatible with google and other virus software. They have refused to acknowledge or reply to any of my emails concerning this, I would advice caution with dealing with this company very poor customer service that will not respond.
Their customer service (during business hours) is fantastic and quick. USPS failed to deliver a package and they quickly re-issued a replacement via UPS. I have no complaints (other than USPS for losing the original package!).
I am skimming through their e-mails and it looks like all the one star...
I purchased Bitdefender Antivirus Plus 2016 Download version but didn't recieved the activation number. After contacting the support by e-mail I've got the number immediately. I like good prices and appreciate fast response of the suppport team.
Do not buy from this company. Was formally Herman Street. Which stole my money and did not give me the software that I paid for.
Needed the software same day so I paid for a download. Well attempted to activate the software with a "key code" nope they provided me with a serial number, no key code. Referred me to IT, I'm told they do this all of the time and good luck getting my money back. BUYER BEWARE!!!!!!!!!
I'm also re...
This is a fantastic place to buy items from. I ordered a program from them, and when I ordered it I didn't realize that I had ordered the download version of the program I wanted. I contacted customer service right away after I noticed my mistake and the person there that I got told me she would che...
purchased home designer software.1,i have not received the software disc
2,the key to install the software doesnot work.
3,customer support web site does not work
4,no one picks up the phone
5,i have paid for software-does not work
I need PaintShop and didn't realize I was buying it from this company Purch until it was to late! I bought the downloadable version, because I needed it right then. As I'm going through the download to finish it I needed the serial number, which is NO WHERE to be found. I emailed them asking for it....
I purchased a WD external hard drive. It turned out that the unit was "out of warranty." Accordingly, Purch customer service quickly and helpfully sent another unit out to me. Unfortunately, that unit was out of warranty as well.
Rather than attempt a third shipping of this unit to me, Purch agreed...
I purchased from Purch site a software. The site did not accept my credit card, so I tried again.Then I checked the statement and was charged two times in a row the software. I have not received anything. They charged 2 times the software but without send any license to me.
The next day the error w...
I ordered software as an online download but never received the confirmation email with the licence details.
Several emails (including responding to an email thanking me for my business!) have been ignored.
It does indeed seem that once you have paid for a product "customer service" disappears.
I was so impressed with this company and their customer service!! After I downloaded the software, I had some questions, and clicked on the first link I saw. I submitted my questions (total of 3) and waited. Almost instantly I received a response, very nicely pointing out my questions were better...
Bought photo recovery software from Purch and glad I did. Was quick, easy and best price I could find. Best part was that I got all the photos that I lost. Glad I found this place.
I purchased PhotoStage Slideshow Software from Purch Marketplace and was accidentally charged twice for the product. When I discovered the error I contacted Purch and spoke with Jessica, one of their customer service representatives. Jessica was friendly and courteous and immediately credited my ac...
I ordered a fitness tracker from this store. The price was good and it shipped fast. I would use them again!
Had a great experience purchasing some software a few weeks ago. No issues with getting my code, link or confirmation - great service. Thanks!