Malinda Hall

Review of Purch

I need PaintShop and didn't realize I was buying i...

I need PaintShop and didn't realize I was buying it from this company Purch until it was to late! I bought the downloadable version, because I needed it right then. As I'm going through the download to finish it I needed the serial number, which is NO WHERE to be found. I emailed them asking for it. Someone emailed back asking for an order number, which I sent them back right away. They did not respond until after 12:00p the next day with the serial number. I called 3 times that morning to only get voicemail. I finally emailed again saying refund me, I had to buy it from PaintShop directly, because I needed it hours ago. Later that day they started emailing me saying they would not refund me. I again explained the situation to which she said we sent you the serial number and attached the email that came 18hrs after I needed the software. I have also called left a message with no return call. They have THE WORST CUSTOMER SERVICE and DO NOT BUY A DOWNLOAD IF YOU NEED IT RIGHT AWAY. Why wasn't the serial number available right away like any other company I have ever bought downloadable software from? Seems like a crooked operation! BUYER BEWARE!