PCEL

PESIMO PABLO RODARTE AND ROLANDO SERVICE, NEVER SOLVED MY PROBLEM, DAY WITH THIS IS STARTING SAYS A CUSTOMER OF MORE THAN 10 YEARS SAYS THAT IT WILL CHANGE FROM SUPPLIER

I bought a "new" product and they sent me a refurbished one .... I called for a refund and long cigars ... First and last time I bought in this "store" ....

Sale here of CCTV PROVISION ISR. Check with your executive!

They'll help you if you're looking for something specific, and you can see what's in store

-On March 28 I make a purchase, some items are on request and I know so I hope
-Two weeks go by, I HAVE TO MARK ME because nobody warned me that there was only one article missing THAT ON THE PAGE WAS AS AVAILABLE BUT IT RESULTS THAT IT IS SOLD OUT.
-On April 7 they solve me and send it by parcel
-Today is April 14, they changed my delivery date 2 times, according to I had to arrive YESTERDAY and I did not arrive.

In summary, in customer service it has excellent service and good prices, but to notify orders and HOME DELIVERY, IT DOES NOT SERVE. I advise you to go to the branch, either wait for the contingency to pass or carefully go straight to the branch.

I remember what the Pcel store was like some time ago: one could go and explore the items for sale and thus decide what to buy. I even think they sold more because if you went shopping, you left with more than you planned.
With the new natural gas-style system, you do not even want to return, you have one left. And above they do not know if they have merchandise that you are looking for, they are asking here and there. I was looking for a printer for cd and they swore they did not have it and I had to search by model. And oh! Surprise! It turns out that they did! Very bad pcel.

Good offers I do not like the system they have of attention to order the products and pay for them

Pity service, they send you incomplete orders and do not give you an answer to your problem, they do not answer the phone.

Excellent discounts ... and a chat that gives you immediate response to check stocks and arrival time

They must be reported to PROFECO for any failure in shipments and orders; We cannot let companies like this continue to scam people. Horrible service and system.

Very good computer and electronics store, good prices

Excellent service, if you buy online much better, you can receive at home or pick it up at the branch without losing time
It is very organized

A business that looks like a wholesaler ... but there is little assortment and they give you only what they have left ... bad experience.

It has good prices, it is not longer before, but still have a good assortment.

Perhaps the attention is good but with such misleading advertising that they handle, I do not recommend that you make purchases that will occupy in the short term, since it takes more or less 2 to 3 weeks to send your product more than it takes to arrive, I leave them a star for deceiving their clients, just to give an example with me, it took 1 month to send my product that they had ready (Lies that they responded to me by mail) and they would not let me cancel the purchase because my order was already READY. . and I started to review and what a surprise that with some people it took up to 2 or 3 months ... IF THEY HAVE THE OPPORTUNITY TO MAKE A PURCHASE IN ANOTHER PLACE, PLEASE DO IT THERE, unless you don't mind waiting 3 weeks in Go ahead for that product.

Before buying a monitor, I asked how long it would take to be able to go through it, to which they replied that 24 hours, I have been dialing daily for a week and today they were supposed to deliver it to me, I just hung up and they tell me that at least it will take 4 more days. LOVELY CUSTOMER SERVICE, they answer after a long time and each person gives you a different data

Very good for shopping for computer equipment and accessories

Pity the products are damaged and the guarantees do not want to change you just waste your time

Excellent place to find everything you need from computers

Gadgets store and computer equipment, I recommend consulting online before going to keep in mind more variety of products since not everything is in sight.

Excellent service, fast, it takes me less than 10 minutes to buy, very organized, very competitive prices

They never answer the phone badly buying service and it takes a lot of shipping

Good service and I found everything I was looking for. Build my own PC

Excellent computer store accessories and good assortment.

all good, except for the schedule indicated there, it is not until 9 pm

Well, the place is small, but they have many employees who serve you quickly.

Regular service, the delivery to domiciolio is good within the metropolitan area, when picking up a product on request is somewhat delayed and do not have a good organization at least when going for your orders

It can be seen that they have variety, quality and a good price both in equipment and parts, but the place seemed somewhat disorganized and I was quite disappointed that they did not have payment facilities or offer insurance, beyond the guarantee that is limited to one year, apart that the service was quite mediocre for me, they limited themselves to answering what was asked without really helping to offer solutions or alternatives to complete the purchase, so I preferred to look for other alternatives. I keep looking at their products, but they are no longer my first choice.

Great assortment of computer parts, electronics and accessories, plus a great value. Ample parking and customer service. They accept credit and debit card.

They often list products on their website that no longer have Stock, refunds are usually long and painful, since they do not respond to emails and claims in PayPal

The best to get computers and accessories, monitors, USB sticks and other gadgets.

I do not know how the service in the physical stores is but the online shopping service is the worst that I used, I asked for a package on Nov. 15 and when they asked me for the payment confirmation I did not receive any response after I communicated with the same person that he sent me the email and does not respond, after that I try to communicate with the number that appears on his website which never worked after using the chat and it turns out that one of the articles I bought did not have it in existence and that would reach On the 21st of the month I had a commitment to the articles that I acquired for a certain time and on the page it did not say that this article did not have it in existence or that they took to wait for days to arrive on the contrary it said that "they had more than 80 in stock" and when I try to communicate again to try to change the package, I simply didn't have an answer, really bad service online shopping definitely do not recommend

I came to assemble a team. The staff gave me many options and helped me choose the best items according to what I wanted. Excellent price!

Very good service. Only that the after sales follow-up needs improvement

Lousy home delivery, they give you 48 hrs and cancel shipping at 96 hrs and make no effort to retain the sale. They do not care, it is worth mentioning that I paid by credit card, already charged I had to request a refund and it takes 6 days.

They have a great variety and assortment in technology, the prices are very good, most of them are cheaper than in many computer stores in the state and the country. They have offers every week and they have stock of many things and short delivery times. The only bad thing is the call center, they don't help much when you have problems with home orders.

Bad service, as it is possible to sell something that they do not have in Stock, in a few words when making your purchase, you still have to wait for them to buy the product and send it to you, as they do not charge you in pieces, and to top it off, they decide to send you everything in pieces, 2 partial and still incomplete the purchase, pending the third because as stated, they did not have one of the products, and to top it off, to be an enterprise that sells to many parts of the country, they forget to add the products, since in the guide if there is 1 product added but not assorted, what an unfortunate service, the last purchase I make from this company.

I have been waiting for the product for 3 days and they send mail saying that the fleet came and it is a lie.

The truth had them in a high standard, since it is not the first time that I bought them, but since I received an item damaged by parcel, that reputation low, since I have been requesting status of my item for more than a month, I did not They send status, they answer me very long and it is more than a month, until I believe that almost two months after I make the purchase, I need my product, and they do not replace it or return the money, I am about to go I prophesy to complain, because this is absurd.
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After a good while more I complained more and I told them that it was not my fault that the package found the monitor damaged, that as a client they needed to reorder the article, and after 2 months they sent me the replacement of the article, I think that even with this experience I would not buy from them again.

It is not self-service but still the staff is very attentive and above all excellent prices in terms of electronics is concerned

Very good attention, sure you find what you need for your pc or laptop

They have a great variety of products and at very good prices.

Excellent attention, a lot of hygiene and care,
Attention in fast delivery.
Large assortment of items.

Terrible customer service. They sent me a used hard drive that they sold to me as new (it did not indicate remanofacturado in the publication). They left to send a return guide and nothing, in the end I got twice as expensive, since I had to buy another to solve my problem. LITTLE RELIABLE.

I went to buy a charger and cable for iPad and do not have it in stock on request there are advisors lifting orders a little slow service

Bad chain are not responsible for the guarantees ...... they "help" you to send the product to the manufacturer ... and they take what they want to return it, ... if you are not behind them They don't even care and the promotions they send to the mail are the worst! Super promotions of 40% discount on things with the price inflated over 50%.

I love this store !!!!!!! All the electronic devices in one place. Very good prices

All excellent my order arrived in time and form until the state of mexico. I recommend it.

Very bad variety of products ...
But everything else is very good, I recommend it

Everything you are looking for technology is here at a good price and many offers

Excellent service. They have everything you occupy for your equipment ...

I edit my opinion

Like the other comments, apparently they have not resolved the issue of shipments and it has been more than 6 days since my purchase and they have not even sent me the guides.

There is no option to change the delivery method, they just don't let you, no one can help you, I'm supposed to send an email to a "Manager" named Rolando, which has been for 2 days and he hasn't even responded to me.

If they haven't realized it, the world continues and they haven't been able to adapt, I don't think the best option is to force people to go to the branch and risk it.

customer with more than 10 years and throughout that, they have never been able to fix the forms of payment online and now they are struggling with the forms of delivery.

its service is disgusting. I bought a printing press in Liea, I waited for it for 1 month and they told me that it was canceled 2400 it cost for a good end they did not want to respect me the price I bought it almost at 3000 imrimi once and I no longer turned it on and they tell me that warranty to printers and I have but they never told me and asle as you want is a

Buy online, I'm from the State of Mexico, AND I HAVE RECEIVED PAYMENT VELOCIALLY and they informed me immediately, A LA srita. ESTEFA, IF YOU DO NOT WANT TO WAIT OR DISCONTINUE BUY ON PCEL - ONLINE if you live in Monterrey YOU WILL BE FASTER YOUR PRODUCT SHIPPING, PCEL, is a noble store where there are almost unattainable items, and many things you should feel privileged to have within reach this STORE , here in DF, YOU HAVE TO BE VERY PERSPICAZ THAT WE ARE SELLING A CAT BY HARE !!! And even knowing.

I love walking in the store seeing and buying innovative things.

The attention of the sellers is good, but the box people are very slow and not friendly at all.

Excellent organization and price and assortment despite being very busy in December