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Average ratingGreat
4.0/ 5

Based on 1,458 reviews

555%
418%
39%
24%
114%
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What reviewers say about PCEL

Generated with AI from 1,458 reviews on Trustburn · updated yesterday

Customers generally report positive experiences, highlighting good value for money, competitive prices, and a wide selection of computer equipment.
What does PCEL do?

PCEL is a local store that sells computer equipment, accessories, and technology products.

Are there any complaints about PCEL?

The lowest-rated reviews mention complaints about slow service, disorganized stores, canceled orders, and delivery delays.

What do people say about PCEL outside Trustburn?

Outside Trustburn, people discuss PCEL as a local store where prices can be higher than expected, though some products are considered suspiciously cheap.

AI-generated from reviews on this page. Verify anything important with the company directly.

Casa Cumbres
Reviews 1

Terrible service. Avoid the bad time that you are going to experience. They do not comply with the delivery times, their page marks the next day and from here to which they validate the payment they say that it is 3 business days, that is, a total of 5 days. They want you to do your job, validating the payments. If they don't trust their collection system, why do they implement it? Terrible customer service. Nothing to do with the big internet sales sites.

Isai Sanchez
Reviews 1

The product did not arrive, they ran out of stock and it took me a long time to return my money, the attention to sales must be said it was bad very bad the attention phones late 40 minutes waiting in line to answer me, they are friendly but they do their job bad

Ing. Hector Susunaga
Reviews 1

Well, the really bad service takes almost 2 weeks to send your articles, then you try to see what is happening and the only thing they know how to say today comes out and from there they do not take you out of pity service now I remember why I stopped shopping with you ...

Victor Hinojosa Torres
Reviews 1

PCEL
especially the majority of offers that most of the things you have bought are thanks to pecel The package and promotions are incredible

I recommend the high range of accessories for your computer or mobile phone

The bad thing about this place is the Estenas row and that it is already too dense that this way to this branch

dbarset
Reviews 1

Wide assortment in electronics and computing at prices unmatched by other similar new product stores. Many years of experience and selling quality forged its reputation since it was a warehouse practically next to where they are now located. They have very good offers and a fast and effective delivery service. It is highly recommended to be subscribed to their website in order to take advantage of the daily offers that include everything from a cable and connectors to complete computers and electronic equipment. Wholesale and retail to all audiences.

Daniel Rios
Reviews 1

They have a good system for the Covid perooouuuu ... The line before entering the store the sun hits you and you get a barbarian tan, plus you do not hear anything when you talk to the person through the booth and right now they have nothing in store everything is on request

Bernard Garces
Reviews 1

Prices change radically from one day to the next, very limited stock. I have bought hundreds of thousands of pesos in products from this company but only because there is no other, if there was another local alternative I would change it immediately, it is very annoying that half of the articles on the website are not really available and with one That this does not stop your entire order until you get in touch to solve the problem, because they do not even bother to notify you. The articles disappear randomly from the page despite the fact that it marks that there are many in stock, some reappear with a much higher price a couple of days later so it is almost impossible to plan purchases in advance. I have had to place an order and when I pick it up some of the products are no longer available so you have to take turns for an agent to change your order. For my last purchase, I wanted to place an order for a product with a value of $ 16,999MXN and they canceled the order because according to "you cannot make orders of more than $ 10,000MXN with the payment method I chose" despite the fact that with that same Payment method I have paid orders of more than $ 30,000 previously without problems (I even paid for a larger order just a couple of days before that situation), and when I went to the branch I found out that the product I ordered for $ 16,999 now It is listed at $ 21,000.

Ramses Vargas
Reviews 1

I've been waiting for a refund of 999 for a month. I bought a couple of ram memories, which they charged me so that the next day an e-mail would reach me saying that they had no stock. Really, look for other options, Ddtech, Cyberpuerta, Mercado libre, Amazon, but definitely never Pcel!

Cesar Garcia
Reviews 1

I never received the order. They confirmed that it never came to me. I asked for a refund, it took a couple of weeks to give me a "voucher" to buy another product. That is not a refund.

I have marked them to clarify the situation but they all hang me: sales consultant, sales department, order info. Even in the chat they leave me in sight.

This should not be a stingray store. And to top it off, it turns out that my money expires.

Jesus Gutierrez
Reviews 1

Terrible service.

It is the first time that I have received such a bad service from PCEL, before buying my new PC I asked them: If I order the components without using your Arm your PC option, could you send me the assembled components the same? They answered yes, as long as what they bought constituted 80% of what a CPU is and would not have an additional charge.
I place the order, pay them in advance and 3 days later I receive notification that they confirmed my payment.
More than a week passes and I do not receive any update, I contact them by chat and they tell me that the order is in packaging and that the tracking number will be generated soon.
One more week passes and still no update, I send them an email asking for the status of the order.
Another week goes by and they didn't answer my email.
I contact them again by chat and they tell me that the tracking number was generated in the next 24 - 48 hours.
Fortunately, it was, but upon receiving the email I notice that 2 different tracking numbers are coming.
My order arrives and when I see the 2 boxes that they sent, what I suspected is confirmed, the components were not assembled as I had asked and put them in the comments of my order.
Even if they had charged me a fee to assemble the components I would have been fine with it, but they didn't even pay attention to the order notes.

Cns xDyNoMiiTE
Reviews 1

I do not recommend buying here at all. A month ago I bought a mother card and all week they told me that I was already on the way and that I was on the way and then the very day they leave me waiting for 15 minutes the lady saying that she is verifying the data and at the last they transfer me, then they tell me they do not have in stock and I ask for another motherboard and I have to wait another week, I decide better the refund and fill out the form they accepted it and everything and it is date after a month that they have not reimbursed and they only say if you are the next on the list saying that a week and a half ago

Miguel zaiter
Reviews 1

Bad, in shipments, deceptive advertising they mention one day to you and it is totally different, they comment that it takes 2 to 6 days for them to arrive at the store and 2 to 4 days for them to arrive at your house, and the delivery is the same city, while shopping online never says that it takes 2 to 6 days to get to the store and less than 10 days in total

HMConsultores y Asesores
Reviews 1

It is a Terrible Service, they offer products that they do not have, they put on the website that they have existence and then they always do not have it, I already have more than 8 days waiting for the guide of my order and they still do not send it, and when you want to mark, nobody answers the phone and less the chat. I was recommended as an excellent provider, but I already verified that this is a lie. Nobody pays attention to you, and they do not meet their own delivery times ... Too bad.

Gerson Villa Gonzalez
Reviews 1

It is a store crap they did not want to validate a guarantee of a disc

1TB LaCie Porsche Design P'9220 Mobile Drive USB3.0, apart from your attention is very bad, your shipments are delayed, I recommend you better buy in stores such as amazon or failing that cyberport is also Mexican, they are more attentive although they charge you more .........................

jose contreras
Reviews 1

Bad store I think is the most expensive of all Mexico with super unstable prices and always to the high do not pay more so it's not worth that look for other stores and save yourself afterwards to see that everywhere is much cheaper than here and with stable prices, not prices that go up every day and never go down, I do not recommend it at all

Te Op
Reviews 1

I'm dialing and it tells me a recording that everyone is busy and hangs me up, they should have in line to be served, not hang up. I am having trouble transferring them to your accounts because they gave me incorrect information. In addition to the number with termination 6010 indicates that it is not in service, it is necessary to change the 10 for 00.

Patricia Sanchez
Reviews 1

Terrible attention, purchases and the advisers with a very bad attitude, then you ask for your invoice and it does not arrive, you write to the mail they send you to the tikets page that does not work, you go to the branch and they only answer you "I don't know is in the machine from outside, "you call and no one answers ...

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About PCEL

Website
pcel.com
Categories
Retail