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For business
Average ratingGreat
4.0/ 5

Based on 1,458 reviews

559%
417%
39%
25%
110%
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What reviewers say about PCEL

Generated with AI from 1,458 reviews on Trustburn · updated today

Customers generally report positive experiences, highlighting good value for money, competitive prices, and a wide selection of computer equipment.
What does PCEL do?

PCEL is a local store that sells computer equipment, accessories, and technology products.

Are there any complaints about PCEL?

The lowest-rated reviews mention complaints about slow service, disorganized stores, canceled orders, and delivery delays.

What do people say about PCEL outside Trustburn?

Outside Trustburn, people discuss PCEL as a local store where prices can be higher than expected, though some products are considered suspiciously cheap.

AI-generated from reviews on this page. Verify anything important with the company directly.

Juan Pablo Velasco
Reviews 1

Lousy, I asked for a motherboard for a friend. The parcel stole my package and it has not taken responsibility, they take a long time to respond in PCEL and only send useless emails. According to them I have already received, when the guide number does not have my signature received. Now I am indebted to my friend.

The truth folks, avoid PCEL and Package Express at all costs, regardless of the offers, look better for another alternative. I recommend you better use Amazon Mexico. They are the best for purchases on the Internet, with prices and the service they use for shipping is the best there is.

Cory Core
Reviews 1

They have a good catalog and if you want help to buy they can explain what products they can serve you but the attention is very slow, to pay for something they have in store it takes around 15min, they always have a lot of people waiting for payment. If something does not have it in stock it takes around 1 week, it arrives faster by any other hardware sales internet page. In general I liked to go when they had several boxes like supermarket to charge, it was faster, the new system makes you lose a lot of time.

Emilio Gloria
Reviews 1

I am very satisfied with this page
They have products with many offers
I bought a Processor and a Cabinet and it arrived in 4 days
and so far everything has worked perfectly
I had no problems with delivery or payment
I recommend it

Gabriela Castillo
Reviews 1

An advisor assists you and as they do not advise well, I bought a computer from 18 thousand Lenovo, when they installed me they told me that if it's good but it's for Gamer and I want it to work, the advisor knew it but the same went of the price, but there were better options for the same price.
Investigate what you need and just go for it, inexpensive prices

Brenda Arreola Flores
Reviews 1

They treated me super fast and even more pq I took the sku of the products I would buy. This super good that on the page tell you if there is or not in the warehouse, only to get to buy them and avoid waiting for delivery; in the almost that you are in very. Thank you!!

Mildred Diaz De Leon
Reviews 1

LOVELY ATTENTION zero service attitude by the customer service staff. The telephone executives attend you without wanting to solve your problem, they channel you to another department and they hang up and you have to dial again and that's how you live it. In addition, PCEL does not respect the stipulated times that come on the page IT DOES TAKE THE DOUBLE. And when they notify you that the material arrived, in less than 24 HRS they CANCEL THE ORDER leaving you adrift and someone else to buy the merchandise. LAST TIME I BUY. I prefer to pay more but with better service.

Karloz Zilenz
Reviews 1

Some time ago I went to buy a product, unfortunately it was not in stock and I was given the option to order and go through it later, the staff took good care of me and even gave me options to see if I liked a similar product, in the end I came out with my purchase and everything went well, they have a good assortment of products and they regularly have promotions.

David Martignon
Reviews 1

Terrible customer service, after several years of buying from them, they sent me a product without accessories, that is, incomplete. I sent them evidence and instead of acknowledging it, they just played dumb for more than 3 months.

They never gave me what was missing.

I will not buy from them again.

Attention who reads this, this business is only interested in selling to sell, when they must respond to the customer, they DO NOT do so.

Be careful, better buy elsewhere.

Megalos Kardia
Reviews 1

Awesome selection of laptops. Good price compared to the exchange rate. Lack better customer service by staff. Good selection of products, you can find from cell phone memories to video game consoles. The location is very far away and on business days you fight against the traffic of sane at the time.

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About PCEL

Website
pcel.com
Categories
Retail