Greg Poland was the easiest and most upfront person I worked with out of the 5+ other dealerships I contacted. On top of that, he gave me the hands-down best deal versus any other dealership. I was in and out of the dealership in less than 45 minutes, which is amazing compared to my other BMW leasin...
Family owned business, with good service and dedicated personal
I purchased a BMW 323i. From the moment we stepped foot inside the dealership we had someone attend us. I had visited several BMW dealerships nearby and seemed almost impossible to have someone fully engage, especially considering that I am a female and most people assume that women have no knowledg...
Unfortunately there is no "No Stars" option. Not recommended at all. Do not do service over here...
I spent over a week on the phone with almost every BMW dealership in the Los Angeles and San Diego area. A lot of empty promises from nearly all of them. I saw what I liked at Pacific BMW and they were on it. I drove down less than 24 hours later and picked up my car. The customer service was fantas...
I have never seen the inefficiency inability and lack of any communication from any dealerships until i came here. Purchased my vehicle here, typical routine with any sales, they promise you one thing, deliver another.
Service here is a whole new level and i thought i have seen a lot. I was tol...
If you want to buy a car email Greg Poland for the best internet purchase experience. If you want to get your BMW serviced and repaired then Amie is the best SA there :)
I have an amazing experience the Pacific BMW. I feel very helpful, kind, courteous, and knowledgeable on the problem. It was very instrumental in helping me to the right vehicle , as well as appropriate financing. Everything was done in a timely manner with very little stress. Anto is the Best sa...
They never pick up the phone, directs you to voicemail, and leaves you on hold for over 15 minutes. I've been trying to get in touch with the parts department for for the past 3 days, this is ridiculous.
Worst sales , I never seen in my experience worst customer service like this
I had horrendous sales and service experiences there years ago, and recently learned that they are lying about their vehicle histories. They are selling BMW performance driving school cars and not disclosing to customers. These cars are trashed on track for 10k miles, and Pacific BMW knows it, and t...
My 7th BMW. Great customer service and selection. Best of all, less payments than any other BMW dealer.
I had the most incredible buying experience at Pacific BMW this weekend! I was in and out of the dealership, within a few hours and left with the exact car, options and color combo that I wanted. Best of all, I felt zero pressure to make a decision and I got a great deal!
Go early in the morning to get your car checked and for the donuts and coffee. Second time here and both time have been more than 3hr wait. Good thing there is a tv and WiFi. So just plan ahead and bring work to do if you are getting your car checked here. Great service. Only three stars for long wa...
THIS IS THE WORST BMW I HAVE EVER BEEN TO!! I have stopped writing reviews on yelp. But this place sucks soo bad that I had to write one. This place is only here to get your money. Once your purchase something from them. They completely BLOCK YOU OUT and ignore you so you cant get a refund or talk t...
O.G. is the best! He remembered what I was looking for after only a two minute inquiry call, then called me when he found the car I wanted. He was friendly and helpful...meeting me on his day off and working with me to lease a car within my budget. He didn't feel like a car salesman! I'm happy t...
Internet Sales Manager was not friendly at all and tried to high ball me on a lease. Bad service and greedy sales tactics.
Horrible experience! Sales team are a bunch of used car salesmen! Stay away from Ron in sales!
Worst place ever I ve been, they steal your car parts and break your key!! This is unacceptable costumer service. They try to make money off you by saying you need certain stuff done to your car when it s not true!!!
I recommend best place Alexander BMW, it s whole different world of costumer servi...
First things first: Walk-in service was exceptional! Kudos to Justin on his welcome to a potential customer without an appointment. I got to view the car I had in mind and even got a test drive.
Issa Masud was more than helpful. He listened and helped get me to the right vehicle at a price I love...
bad service and unprofessional workers takes them more than 5 days to do oil changes and can't even put air in your tires
do not go to this place !!!!
Just went in to pick up some floor mats - but everyone was courteous and professional!
Service is not good. Slow and inefficient. Dirty carpets everywhere. Take your BMW somewhere else.
One of best service ever. Specially client Advisor Ronald, Finanace Manger Andy & Service Advisor Gilbert. I'll give them for Million stars.
Classy BMW dealership. Ask for Steven Saroyan. He's the BMW enthusiast's best friend. Knows BMWs and the difference between a road car and the track car. Marketing vs. real world experience. I am certain to refer future business to Steven.
Arman I. is great as a service advisor. He tends to his customers needs and insures Customer satisfaction.
Lori managed the Lease of my new BMW. She managed the entire process very professionally and made it very easy to work with. I am very happy because she got me the deal that I wanted and made me a happy customer.
Service not completed on time and not done correctly.
I love my new 5 series and I would like to thank to sales person who helped me to choose my car he was really nice and very professional his name is Soran Hawlery great client advisor I will recommend him to everyone go get r car from him thanks again to him and I will give him10+++++ for sure than...
Nice dealership! Awesome and quick customer service! Friendly and professional staff! Keep up the good work guys!
People @ this Pacific BMW in Glendale welcomed me as if a devoted loyal friend would do. From a welcoming lady at the entrance to a Service Advisor like Galo, they carefully gave full ears to my problems with beaming and infectious smiles. Despite my hasty talk, this Advisor never grew tired. Their ...
Bad customer service booked a service appointment with a loaner, got there and they ran out of loaner cars. Terrible service
Got my bmw from Pacific so that should say something. Ive dealt with BH bmw, Century West, Keyes and McKenna, but Pacific has my business now. They are straight shooters over there.
The worse BMW dealership in southern California.
The self proclaimed leftover manager has no clue what customer relation and respect is.
You make an appointment to buy a high end car, he is so unprofessional that constantly puts you on hold, then during the appointment, he is on the phone, goi...
Gave my car for service. They did not finish in 4 days. I had to call and follow up muself when i was lomiswd someone will call me back. Made me come and pickup the car and when i came here a part of the car detached in car wash. Had to get another loaner and leave until they resolve the issue.lost ...
4 years ago I was car shopping for my very first car and happened to stumble into Pacific BMW while on Brand in Glendale. I never dreamed I would be able to afford a BMW - but that day I happened to be at the right place at the right time to meet the right person. I walked in and was approached by D...
We actually have several bmw dealers around us, but we like the pacific BMW for the service we get every time we go there. Manny Cruz is an absolutely Amazing advisor, Friendly and great communication. My wife and I will definitely recommend pacific BMW to bmw owners.
Thank you..
THE BEST BMW dealership in LA. First class customer service - the most pleasant experience I ve had leasing a car and the BEST deal you ll find in town hands down (I m now leasing my second BMW from Pacific). Ask for Hensen in sales!
came here to get serviced on my 2018 bmw x5.. the service and care these guys offer is beyond. It wasnt judt the timing, quick service, but they actually cared for the cars as if its their own. Highly recommend!
Best place to fix a bmw. Friendly and helpful staff.
I purchased a BMW 1 month ago and had an issue with my vehicles valve stem on my tire making it completely unsafe to drive, the fix is a defect, it should be honored by BMW, it falls under warranty, and could easily be checked. Upon entry of service, the workers told me that I couldn't repair my tir...
I can't say enough good things about Raffi He is the sales manager here at BMW and let me tell you this guy does not beat around the Bush whatever it is you are looking for you will take care of you. I had a BMW 650 for 3 years came to return it on my lease end he cared about me just as much as he ...
Issa provided amazing service, advice and consultation! He went out of his way to find the exact car I wanted and was very communitive with my options. Always friendly, courteous and professional. I have been with this dealership since 2007 and even though I now live 45 miles away I come back becaus...
Do not bring an M Car Here!!! I drive an X6M and this dealership screwed up the oil change while messing up many other electronics and making me return 4 times.
They screwed up the oil change since their pumps weren t calibrated. After leaving the dealership my oil warning showed up saying not to...
I sent the photo of greencard to dealer for lease. The dealer sighed to me becuase the photo of my greencard that i sent to him was small. I understood his situation.
What was embarrassing was that he changed his attitude when finance was approved. He thought I could not get a BMW finance. Service...
The team at Pacific BMW of Glendale is top notch! Everyone is willing to help and go out of their way to do so. A special thanks to Serge Osipian. He is truly first class to work with. Best car buying experience!
This is really the best BMW dealership I've seen. I was on a trip from the bay area to LA, and my BMW X1's engine went into a reduced power state due to an air induction tract malfunction (the charge pipe had come off) in the middle of the desert. This dealership was the closest on the way and I bro...
WOW.....
I'M SO HAPPY THAT I WENT TO SEE JERRY G. IN PACIFIC BMW FOR MY NEW CAR.
THANK YOU JERRY G.
Wonderful lady at the parts counter was very patient and helpful. Great representative of Pacific BMW.
Amazing service and friendly staff, it s my preferred dealership from Southern California.
The buying experience is exceptional. Everyone in Pacific BMW is very professional and they have the best price in town. I'll go back to them for my next car in a few years.
The worst BMW Dealer I have ever been to. I bought a fully loaded BMW X5 there, but after only 900 miles the problem started.
The Service Center is so bad, I came there to fix a problem 3 times and they still could not fix it. The last time I picked up my car, there was a deep scratch on my drive...
Pacific bmw is great but you need more loaners especially when your customers drive higher end cars and you have no loaners available. :(
Took my 540i in to diagnose the check engine light. That was properly done and service adviser Gilbert Pogosyan gave me the information. BMW was to just diagnose the car only, no work to be done on it. Only a couple hours I was told. I didn't get my car until the next day. They washed my car wit...
Internet SCAM... stay away and do not contact them!
Jerry was great at Pacific BMW and he assisted me with showing my options and explained. Over all it was a great experience.
Came with my mom to look at some cars. Shant was our salesman and took good care of us, not too much pressure. We could not decide on a color but he let us get a test drive and explained the difference between some of the models. Afterwards he gave us coffee and talked with us for a few minutes he...
Very poor experience. Left the car in service(booked appointment 3 weeks in advance) was told we are very busy, but will do our best to finish that same day by closing if not next morning. Never got any calls whatsover. Next morning still nothing. Calling at 6pm of the following day, goes to mailbo...
Worked with salesman named Adees. Dishonest and shady to say the least. Spent over a week negotiating for a car and he wouldn't give on anything and overall was not very helpful. Finally decided to buy it anyway since I liked the car. Gave them my license and insurance. Was congratulated and to...
Bought a pre-owned car last year and the car has been on repair 6 times since we bought it! The car has stayed with them longer rather than me driving it!
"Worst dealership" is an understatement to describe their service, they don't even answer calls nor return calls!!!!!
I was looking for a certified 2015 435 with low mileage and Pacific BMW had many to chose from. I came in to find their sales team extremely knowledgeable, friendly and...not pushy at all. They helped get me into a great lease deal on a gorgeous 435. I would highly recommend Pacific BMW and especial...
The Office is a scam! I have BMW 530i 2019 With a mileage of 16,000 miles. I came to them with brakes problem. They kept the car for three days, they didn t fix the problem, nobody answered anything intelligible to the question what's wrong with the brakes? . They said it'll cost $ 1,500 to fix...
Lucy at finance- the best and Tomas the manager helped with everything. Thank you BMW pacific!
I bought my car on the East Coast and always had a great service experience. After a few rough starts trying the chat system these folks went out of thier way to make me comfortable and happy. Greeted by pleasant staff, loaner ready, service consultant Peter could not do enough to make sure I was ...
If you ever visit Pacific BMW for service, make sure you make your appointment with Narek Petrossian.
He is a consumate professional who not only knows about BMWs but also providing top notch customer service.
In my case, I brought my car in for routine service and discovered that there was an...
This dealership is very shady customers be aware. I bought a 2012 z4 from this dealership as certified pre-owned in 2015 and the car should not have been certified to begin with since it was in some kind of accident and the lower brackets under the car were broken. I trusted them and never took the...
DON'T PURCHASE OR LEASE FROM THIS DEALERSHIP !!!!!!!worst dealer ever. closed the deal on 2020 new BMW. During the paperwork process and signatures, they wash the car and feel with fuel. after completed the paperwork and went to check the car, i found out that one of the rim have paint dots on it. t...
My experience at Pacific BMW was absolutely top notch!! Honestly, I am the type who is suspicious of sales people but DOMINIC CONDEMI was an amazing sales representative, he didn't pressure me, he was honest and patient. He took the time to understand what I was looking for and explained my optio...
I just had the easiest and best experience with this dealership when I bought my M4 2019
I can't get enough, when you get hooked with a .9% apr, you just keep coming back. Nice job.
Worst customer service in the world. 3 times in a row! Took my 335i in to get it checked out. I was charged a 150 something diagnostic fee. I asked what this charge was and the service guy rolled his fish eyes at me implying I was a cheap moron. Second time, i went to pick up a part from them( the p...
Excellent coffee and fresh cookies and fruit. Wonderful service.
Servicing my car with Gilbert is always fast and easy!
Rey in service and Rafael in the courtesy Dept were both very friendly and helpful.
This is totally unreasonable to charge your customer 200$ ONLY to check if my car has an already RECALL problem (FRM module). I have not seen this sort of service in my whole life. I think BMW is literally stealing money from customers.
Worst service ever! If your car breaks down, don't think that you are going to be able to get help that day or even that week! Service manager does not return phone calls, and they treat you like crap! You won't get that service before you purchase the $85K car, but after the ink is dry on your co...