David RosnerReview ofPacific BMW
The worst BMW Dealer I have ever been to. I bought...
The worst BMW Dealer I have ever been to. I bought a fully loaded BMW X5 there, but after only 900 miles the problem started.
The Service Center is so bad, I came there to fix a problem 3 times and they still could not fix it. The last time I picked up my car, there was a deep scratch on my driver's door. I complained, so the service advisor said that they will fix it since it happened in their lot.
The manager was supposed to give me a call for the schedule.
Well, after over 2 weeks of avoiding my calls, I finally got a hold of the service advisor and brought in my car for fixing, but I can still see the scratch. Also, somebody drove my car 25 miles without my permission but on the service paper which shows milage in and out, it did not mention that. When I asked my service advisor, he said that the 25 miles is because they had to drive my car to body shop back and forth (?).
But this was not the first time that someone from this dealer used my car without my permission. For the very first time when my car was there for a service, my car suddenly had 20 more miles along with some trash inside: a water bottle, an envelop, etc.
So, my car still has the same initial problem, and they ruined my car even more.
I would give ZERO star if I could.
Never Pacific BMW again.

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