Nextwave Wireless, Inc

3.9 · 115 reviews
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Ryan Gillotti
Reviews 1
2020-09-21 05:55

Worst customer service I ve experienced in awhile....

Worst customer service I ve experienced in awhile. I came in to activate a new company phone and they swapped in my old SIM card and shredded my new SIM card. The old SIM turned out to be not compatible with the new phone and I returned to fix the issue. They then said they needed my company to give...

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Brian Barthelmes
Reviews 1
2020-09-11 10:02

I can t stand AT&T s 800 number customer service. ...

I can t stand AT&T s 800 number customer service. Every call takes hours with multiple transfers and no one ever wants to help you. I decided to go to the store today and Jennifer was extremely helpful. She got both my problems figured out in a very timely manner.

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Robert Brandy
Reviews 1
2020-09-10 19:14

I visited the AT&T store in downtown San Diego and...

I visited the AT&T store in downtown San Diego and was Fred gave me the best service I could have imagine. He really took the time to assess my needs and did not try to over sale me and recommend what I need. A true professional in every way. He was great!

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Tyler Cameron
Reviews 1
2020-09-10 18:03

As soon as I entered this wonderful woman greeted ...

As soon as I entered this wonderful woman greeted me and helped me instantly! There was no judgement or contempt in her demeanor, which is very rare, due to the fact Im very obviously houseless. She treated me like any other customer and even referred me to one of their competitors for a phone case ...

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Sara Sullivan
Reviews 1
2020-09-10 14:31

My husband has military orders to move so we neede...

My husband has military orders to move so we needed to cancel our service. They hung up on me three separate times after they couldn't convince me to stay or charge me a large termination fee. Scandalous company and employees. Avoid at all costs.

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Hans Kwazneski
Reviews 1
2020-09-07 01:42

Some of the reps take far too long with each custo...

Some of the reps take far too long with each customer, be it joking around, trying to upsell, or just being slow

I went in to buy the Note 8, just pay for it and leave, could have been done in 5 minutes. Instead I waited a solid 45 minutes just to buy a device I knew I just wanted to pay for and ...

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Nancy Moiseve
Reviews 1
2020-08-28 11:45

I recently moved downtown and my phone that is onl...

I recently moved downtown and my phone that is only 18 months old has been losing the screen and was on its way out. I walked in and Eden greeted me right away. I told her I am NOT at all technological and would take up a lot of her time. She said no worries have a seat. Before she even asked me to ...

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Antonio Burse
Reviews 1
2020-08-06 01:07

AT&T is not the company I thought it was. My daugh...

AT&T is not the company I thought it was. My daughter likes the service a lot in Texas. However my experience here in San Diego is the same as New York. As a customer you are mislead by incompetent salespeople who do not actually know what they are selling or how it works

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Mary Ann Sullivan
Reviews 1
2020-07-04 00:34

This company is the most unprofessional, unhelpful...

This company is the most unprofessional, unhelpful, anti customer business I have ever had the displeasure of being trapped into business with. I have been trying to cancel my service with this AWFUL company for weeks. My calls always get conveniently disconnected and never returned. I m livid!

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Tony Perez
Reviews 1
2020-06-16 17:02

Came in to enquire about getting an internet conne...

Came in to enquire about getting an internet connection for my new Samsung smart TV. Fred the store Rep. was very helpful and knowledgeable about setting me up for conductivity. Right now I'm connected to the hotel's cable service. Hoping to hear from Fred soon about the status of the connection.

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Patrick Brown
Reviews 1
2020-06-14 20:15

Ordered a phone through the AT&T website for pick ...

Ordered a phone through the AT&T website for pick up in the store. When I ordered yesterday I was told it would be ready in about two hours. I finally got the email that it was ready for pickup about 7 hours after I ordered the phone and of course the store was closed by that point. Now I come today...

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Jason Bruce
Reviews 1
2020-06-09 02:36

Ms. Tia, was so helpful. She has a great attitude ...

Ms. Tia, was so helpful. She has a great attitude and personality! I ve had an a IPhone for years and was seeking help with my phone and a friend s. I needed help with my iCloud and passwords which was a terrible problem remembering. She helped me unlock my phone for a friend to have and remember my...

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H. Mob
Reviews 1
2020-06-09 00:14

4star for the long wait, store was short staffed, ...

4star for the long wait, store was short staffed, I think there was only 4 employees and this is one of the larger stores, about 15-16 customers and of course they could help as many as there are employees at a time!

Courteous and efficient once my turn came up and they apologized multiple times ...

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Charles Teer
Reviews 1
2020-05-25 23:25

Do not expect to be greeted, served, or helped in ...

Do not expect to be greeted, served, or helped in a timely manner. Twice I ve come in and the systems are down . 3 employees on the floor helping customers and 6 people waiting in line. Told we ll be right with you , but clearly that s not true, so why say it? Another employee walks in and takes t...

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Adam Lieras
Reviews 1
2020-05-17 15:15

I went into the AT&T store and expected terrible s...

I went into the AT&T store and expected terrible service. Jonathan greeted me and took care of everything without any hassling. He walked me through all of the new phones and asked what I wanted and did not try to upsell or push. I was very shocked by this and I am very gladHe was the one to help me...

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Ritchie Blando
Reviews 1
2020-04-27 12:47

This is the most knowledgeable and friendly AT&T s...

This is the most knowledgeable and friendly AT&T store that I have been to in a long time. Mariano, the rep that helped me, was friendly so patient. Helped me upgrade my phone and get me set up. He s for sure an incredible asset to this store and company.

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Jessica Papados
Reviews 1
2020-04-21 20:42

Fred helped me transfer from an iPhone to a Samsun...

Fred helped me transfer from an iPhone to a Samsung Galaxy. He was extremely patient and took his time to give the most upstanding customer service. I went into another store in mission valley,CA that treated me very poorly. This store made me stay with at and t. Thank you Fred!

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Karly Shelton
Reviews 1
2020-04-10 13:10

Girl was informed I needed to RETURN wireless mode...

Girl was informed I needed to RETURN wireless modem more then 3x kept asking if it was this or that I answered "WIRELESS MODEM", Gave up went to UPS STORE- THEY GREETED ME,PACKED IT shipped it & THEN Mailed a package (Snai Mail) THEY TOTALLY GET MEANING OF CUSTOMER SERVICE!!!!

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Roger Odiorne
Reviews 1
2020-04-06 21:16

Let me preface this with the fact that everyone we...

Let me preface this with the fact that everyone we dealt with in the store was great but what followed has been a nightmare of an ordeal-

On January 4th, 2018 I purchased a new iPhone X thru the AT&T store at 252 Broadway in San Diego. AT&T was offering a "buy one get one free" deal for an iPhone...

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Cameron Davies
Reviews 1
2020-04-06 18:30

All the stars for Jimmy, but had to take off one b...

All the stars for Jimmy, but had to take off one because it is still AT&T we are talking about. I have had AT&T since high school and can't bring myself to switch carriers, no matter how many stupid people I deal with or millions of dollars I pay for barely using my phone. It would be a terrible t...

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24/7DRAIN ROOTER
Reviews 1
2020-03-26 07:00

I went to the downtown store to get an iPad for my...

I went to the downtown store to get an iPad for my company. JONATHAN C was the man to help me out. Not only did I get exceptional customer service from him I walked out with two iPads and spent less than I would ve if I would ve bought them anywhere else. He explained to me that the specials they ha...

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Gina Daniel
Reviews 1
2020-03-15 10:39

This company has changed! I have been with them fo...

This company has changed! I have been with them for many many years, and they are now terrible. Stay away! Their customer service is awful they do not call back repeatedly when they say they will. They are overpriced. They're employees don't know what they're doing And give the wrong information.

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Jack Martin
Reviews 1
2020-02-19 18:24

I have written hundreds of reviews some in gratitu...

I have written hundreds of reviews some in gratitude, others in disappointment and some wanting betterment for others. But this one I was compelled to write. I want to say it takes a certain type of person to be so human you say, I'd like to be more like her. This human has a name and made a great i...

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Elias Zabala
Reviews 1
2020-02-05 08:30

Located right by Horton Plaza, parking is a challe...

Located right by Horton Plaza, parking is a challenge as usual for downtown. Staff very helpful and knowledgeable about AT&T services and equipment. They make sure you are comfortable, offer you water and listen to your issues to better help you. We left the store happy with our experience but not w...

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