NewLaw Solicitors

3.2 · 147 reviews
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Mr Thompson
Reviews 1
2020-09-27 11:14

A mixed review really but to be honest I would avo...

A mixed review really but to be honest I would avoid this solicitor s in future!

I had two different case handlers who rarely contacted me, so it was a struggle to be kept up to date with my claim progress. And whenever I phoned up they were hardly ever available.

They lost paperwork including...

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A R
Reviews 1
2020-09-25 13:56

Great experience!!! Usually when working with insu...

Great experience!!! Usually when working with insurance paralegals it has never been easy. But with New Law (Maddison Brett) she was amazing literally chased everything up. Not once did I ask Maddison where my case was at as I d have the answer / status of my claim sent to me. I wish the company all...

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stuart rutt
Reviews 1
2020-09-25 05:28

My experience of the Solicitors i engaged with was...

My experience of the Solicitors i engaged with was of patience and understanding typing the interaction and always asking pertinent questions at the right time this makes a difficult time that much easier. I must thank Emily for excellent follow up.

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Chaudhry Ahmed
Reviews 1
2020-09-17 21:27

I will definitely recommend people not to give ur ...

I will definitely recommend people not to give ur accident claims to newlaw solicitors,its just a waste of time and hassle.Once they get the claim initial stage they are very quick and fast to send a claim form but after that they forget everything and ur file will be freezed.i gave my claim to them...

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Paul T
Reviews 1
2020-08-28 22:30

The service this firm provides supposed legal serv...

The service this firm provides supposed legal services on behalf of / in partnership with Carole Nash legal services. I have never received services as bad as this in many years of using many lawyers accountants and similar professionals for many things. These are the very worst. They offer a unique...

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Josh Cudo
Reviews 1
2020-08-20 21:00

Helped me with a couple of motoring offences, got ...

Helped me with a couple of motoring offences, got me off one I was not guilty of and got me off with a minimal penalty and one charge dropped as they proved the police were lying! Unfortunately over the past few years I had 2 non fault accidents of which they provided me with a first class service a...

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Dom Mcneilly
Reviews 1
2020-08-15 15:04

Claim has been going on for 5 years now with no en...

Claim has been going on for 5 years now with no end in sight. It was A car accident where the other party admitted Blame immediately. Every file handler leaves after a couple of months and nobody informs you. Every time you phone they say someone will call you back after 72 hours but that doesn t ha...

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Sian Holley
Reviews 1
2020-08-08 15:02

I have had a claim with this company that has been...

I have had a claim with this company that has been ongoing for past 2 years. I have had several case handlers and had to chase them up to find out what is going on with my case. You cannot contact the claim handler because the direct line rings for a few seconds then cuts off. The main office phone ...

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Maria Antoine
Reviews 1
2020-08-08 00:10

My Claim handler Megan worked extremely hard to ke...

My Claim handler Megan worked extremely hard to keep me updated about my claim. She expedited information quickly and efficiently. A very diligent and caring company to deal with of which I have no hesitation to recommend to all my friends and family.

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steve kennedy
Reviews 1
2020-08-05 15:52

This company started probate services on my father...

This company started probate services on my father's estate promising a timescale of 2 to 3 months back in October 2019 here we are nearly a year later and still no further. We get next to no updates from them even to point were we have been told to chase the process up with inland revenue ourselve...

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Kelsie Kn
Reviews 1
2020-08-03 01:19

Have a case on going for nearly 10 months now. Con...

Have a case on going for nearly 10 months now. Constantly emailing my case manager with no response, emailed the company itself - no response. More stress than its worth. Had this case hanging over me for 10 months now wish I never bothered.

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felicia a
Reviews 1
2020-07-21 12:38

Avoid this company like there plague they are the ...

Avoid this company like there plague they are the worst... I repeat, THEY ARE THE WORST!!! trust me they didn't want to pay me my money, after I had a car accident, I was recommended NEW LAW by my insurance company (again I think they are More

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Michelle Galloway
Reviews 1
2020-07-18 12:50

Absolutely dreadful. Nearly 1 year on from the ca...

Absolutely dreadful. Nearly 1 year on from the car crash and it is like pushing water up a hill. Catalogue of errors and lethargy. I am out of pocket as I ended up paying for treatment myself as they could even organise that properly. My (2nd) case handler doesn't seem remotely bothered and no p...

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Robin Cooper
Reviews 1
2020-07-15 22:49

Very good & helpful answered my emails next same d...

Very good & helpful answered my emails next same day or next explained everything to me & process, unfortunately for me covoid slowed things down but I am very happy with the service I received & would recommend New Law solicitors to anyone.

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Sally Louise
Reviews 1
2020-07-15 21:58

I had a car accident 1st June this year and Ageas ...

I had a car accident 1st June this year and Ageas law were the company assigned by my insurance company . All went well at first ; I had a medical in which the report came back mid sept . That s when the troubles began . I had to be referred to a specialist and I am still waiting three months later ...

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Martin
Reviews 1
2020-07-09 15:09

Firstly where do I start..... I had a work acciden...

Firstly where do I start..... I had a work accident a while ago and New Law Solicitors took my case on. From the time I had my accident until now, the communication has been a terrible experience.I seem to be doing all of the running around which should not be the case. I fully understand that with ...

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Rich Adjei
Reviews 1
2020-07-07 23:27

NewLaw solicitors is one of the most professional ...

NewLaw solicitors is one of the most professional law firm I have ever dealt with. They have excellent communication and explains every step in the process as clearly as possible. Mike was the one handling my case and he discharged it excellently to my satisfaction. I highly recommend NewLaw.

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Chris Morgan
Reviews 1
2020-07-05 01:34

Awful solicitors. Don't do anything to help progre...

Awful solicitors. Don't do anything to help progress the claim. Been waiting for 6 months for them to pick a medical professional to carry out my medical examination. They were given a list, not hard to pick from!!! Very incompetent, haven't done anything, all the work is being done by myself and Pr...

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icp parry
Reviews 1
2020-06-22 22:36

Never get an answer to emails or phone calls from ...

Never get an answer to emails or phone calls from handler not kept up to date with claim was originally told I would receive letters to keep me informed not had a
letter in six months on 4th handler already nobody tells you handlers have left very very poor service avoid at all costs.I would leave...

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jamie knight
Reviews 1
2020-06-14 09:53

I urge you NOT TO GO with these lawyers. I work in...

I urge you NOT TO GO with these lawyers. I work in law myself and all I can say is they are amateur. During the 19 months of hell that it took just to get a first offer I had 5 case managers in that time. To those that do not know this - this is a designated Paralegal in plain English.They have a hi...

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Hannah Stubbs
Reviews 1
2020-06-13 00:38

This company is the biggest joke ever. i have been...

This company is the biggest joke ever. i have been waiting for a cheque to arrive since the 23/03/16 and whenever i chase it i just get messed around and told they'll look into it. I strongly urge anyone considering using them to stay well clear

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emma greenough
Reviews 1
2020-06-10 01:24

Handle my husbands case really well, Can't fault t...

Handle my husbands case really well, Can't fault them.
As we expected it to take a few years due to the type of case, it was handled in around a year. He got updates although they weren't weekly as its impossible for them to update when they have no news on how's things are going. He had news when ...

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Heather Paxton
Reviews 1
2020-06-06 23:38

Avoid!!! My partner had a serious accident nearly ...

Avoid!!! My partner had a serious accident nearly three years ago now, on our 6th paralegal dealing with case. A caterlog of errors by the firm see us going backwards and mistakes that will be detrimental to his claim, When we eventually get that far.

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John Foxton
Reviews 1
2020-06-02 06:52

Give them all the details of my accident and a ref...

Give them all the details of my accident and a reference number for the people who are at fault. But know they go to the land registry and then to the council and then to the people i told them who was at fault. They did not respond in the 3 months. So they had to get a court order. Then the portal ...

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Debi Howell
Reviews 1
2020-06-01 02:51

Very helpful and considerate people that dealt wit...

Very helpful and considerate people that dealt with our case, from call takers to barristers everyone was empathetic. If it wasn't for these solicitors doing their utmost best to help us we wouldn't have found out our loved one could have survived.
Emma and Karl went above and beyond at every chanc...

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Lynn Simpson
Reviews 1
2020-05-23 20:38

New Law Solicitors dealt with my claim for compens...

New Law Solicitors dealt with my claim for compensation with professionalism and courtesy. They kept me informed and explained every stage of what I thought would be a complicated process and made it easy. They never hurried me into making decisions, showing patience and understanding when I was uns...

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Darron Moss
Reviews 1
2020-05-10 01:42

Appalling customer relations. My simple non fault ...

Appalling customer relations. My simple non fault claim has bn passed from one handler to another. They don't reply to emails, won't answer phone calls. When you do get through they're rude and ignorant. I spoke to them (eventually) a few weeks ago asking why they haven't made any progress on my cla...

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suhail akbar
Reviews 1
2020-05-06 12:41

worst solicitors ever . had an accident in 2012 st...

worst solicitors ever . had an accident in 2012 still waiting for injury compensation. Never call backa and never do what they say. Every time you call them it's a new solicitor dealing with the Case. They shouldn't have a license to trade. Disgraceful service

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Simone Linzij
Reviews 1
2020-05-06 11:35

They took on our cases in October 2016, car vs lor...

They took on our cases in October 2016, car vs lorry liability from the 3rd party had been admitted. Since then its been constant chasing of a paralegal who spends more time off sick than actually at work. Passed from pillar to post. My sons case has been awaiting a court date since last year and we...

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Brian Robinson
Reviews 1
2020-04-24 13:30

Very attentive when putting my claim together, as ...

Very attentive when putting my claim together, as soon as my claim was put to 3rd party I feel like I ve just been pushed aside, no call backs when promised, no response to emails, 6 months so far for a non complex claim. Wish I hadn t followed my insurers advice and selected my own law firm to rep...

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rachael lidgett
Reviews 1
2020-04-21 22:57

My accident happened on 8th Decemeber 2017. I was...

My accident happened on 8th Decemeber 2017. I was put on to New Law by National Accident Helpline and will never do this again. They have no interest or compassionwhen dealing with your claim. I have had to instigate every bit of minimal communication. I have sent another complaint today and have ...

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Elly Lowman
Reviews 1
2020-04-15 20:16

If I had a choice I wouldn't even give them a 1 st...

If I had a choice I wouldn't even give them a 1 star. Definitely wouldn't recommend this cowboy company. They keep you in the dark, you have to constintley chase them. They have way to many people dealing with your claim so information and documentation gets lost in translation. They sent paperwork ...

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jay good
Reviews 1
2020-04-01 04:31

A year and a half now... Still no resolution and I...

A year and a half now... Still no resolution and I think they've lost my daughters birth certificate. I am actively avoiding tesco car insurance if they keep using these clowns.

I'm writing to the ombudsman, and tesco car insurance to complain.
Sound like it's not an isolated incident.
Urge you...

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