He was a fantastic sales man. I will for sure becoming back to get my next car. He was kind and he knew what he was talking about. he didn't push anything on me and he got me what i asked for. thank you and i will be coming back to see him
The general manager Jesse was the most disrespectful person to encounter while trying to purchase a vehicle. He would not let us speak about our concerns and needs and was only focused on ripping us off! He wouldn t let us finish a sentence without cutting it and speaking over us. Vince on the other...
I was able to get in fast to get my car all fixed up. Quick and easy service, price not bad either! Will definitely be back
My husband and I have been looking for a performance car to add to our garage, and have wavered between a few models for some time now. It really came down to the right model for the right price, and at a dealership with good reviews. We weren t interested in haggling with anyone or paying fees that...
I purchase 2015 Mazda 5 from your dealership the back tires were worn down from inner so when I purchase the car I wasn't able to see that they were worn out ..so I had to purchase new tires and I'll call you guys n you guys say there's nothing you guys could do about it..
Vince is a great salesman and will get you what you need at a fair price.
On a whim I checked out the new Dodge ram 1500 pickup truck. Was greeted enthusiastically and offered a test drive with no pressure! I like it when there is no sales pressure.
Made a visit today and was greeted by Reid. This location has a warm and welcoming aura. Before arrival, we had researched the vehicle we were looking for and Reid made the process easy, accurate and quick. Reid was very up front and minimal negotiations were needed. Rob walked us through the warra...
TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPARTMENT......I brought my car in for the ENGINE LIGHT ON once they diagnosed that my car needed a new thermostat I was told that they needed to order the part that, it will take about a month. ( WELL, MY AUTO REMOTE START DOES NOT WORK WHEN A SERVICE LIGH...
Bought a new Jeep Grand Cherokee Altitude Edition today from Chris Olsen. Went in dreading the car buying process, but was pleasantly surprised at how fast and straightforward it went. I believe we got a great price after researching other dealerships, and Chris was so helpful, not pushy and super...
This was the worst dealership I've been too. 2 1/2 hours for an express oil change. Employee that I dealt with was rude. The only bright spot was the cashier. Very upbeat great attitude.
John and Bob were both spot on, was referred to them by a flyer in the mail and they got me financed. It's a little pricey but I kind of expected and it's the newest car I've ever owned. Now to figure out u connect lol
This is the most dishonest car dealer I have ever bought a car from. DO NOT GO HERE. They will rope you in and play mind games with you so you will end up buying a car that does not meet your needs. They are shady and dishonest. Review Update- While bringing in my jeep for service of which I ...
To make a long story short, I brought my car in for an issue with the hands free device. I was told they were replacing my radio with an exchange radio and the part would be in the next day and that they had USPS tracking on it. Why are you giving me a refurbished radio? They didn't have a good answ...
In June of 2016, I bought a 2016 Chrysler 200 from Maury Hayden at Naperville Chrysler. Maury was a class act -- attentive and helpful. I got the deal of the century on this car. I was keeping my existing vehicle and did not have a trade-in, but the deal was so good that my finance company insist...
I bought my new 2018 Jeep renegade here. It was pretty cool I came in on Memorial Day and was the last one to leave cause I guess a lot of ppl were buying cars that day. I happened to be last because the 2nd to last ppl had every question in the book so thanks for that whoever u are. Honestly I forg...
I don t know what the problem is over there at the service department but they need to get on it. First of all I shouldn t have go multiple times to get an oil change which is suppose to be express and be told it will be an hour and a half wait. I finally decide I d wait cause I was way overdue. I...
Always a great place for an oil change. Great deals. Great people!
This facility and it s personnel work to provide the best experience for their customers all the while keeping the customer s best interest in the forefront.
My husband and I have been researching the Chrysler Pacifica for our growing family. I received an email from Naperville Chrysler Jeep Dodge Ram's marketing department offering a $25 Visa gift card to take it for a test drive. Since I was in the area this afternoon, I thought I'd stop in to see the ...
I purchased a lifetime drive train warranty when I bought my Pacifica. It has been honored far beyond my expectations. My service writer, Roland, is a true professional and has provided outstanding support. Can t say enough good things about Naperville Jeep Dodge and about Roland.
Went to svr dept.,no complaints. I did buy my Wrangler from different dealership (I live 10 mins from this one and 35 mins away from other one) if that tells you you anything about NV sales dept...
My wife and I came into the dealership only wanting to see one vehicle. The salesman answered all of our questions honestly and was not high pressure. We took a day to think about it and then started negotiating. I believe that we negotiated a fair deal for both sides.
The vehicle was certified/u...
I recently took my 2013 town and country for service and had the worst customer service ever. Not only was Keith from the service department unprofessional but did nothing to solve my issues in my van. I left the service department with the same issues I went in with. When I called him to let him kn...
I had a great experience at this dealership. Probably, within the top ten fastest experiences in buying a car. They didn't make me play all the games that some dealerships do when buying a car.
They gave me a very fair trade on my truck and we worked out a fair compromise on a new lease. It was a...
Neglected to fix a problem on a truck of a good friend and then while they had his truck to fix the problem that they neglected to fix they curbed his $6000 wheels on the lift and refuse to fix them... dont go there
The worst service ever. I have never seen such bad service provided by anyone like this guy Andrew at the dealer.
What a terrible experience I had here at Naperville CJDR. I brought my 2020 Wrangler in for service due to the A/C unit not working as intended. Jessica the service advisor gave me my car back saying it was fixed and blowing "a cold 43 degrees". I don't know where they came up with that number as th...
I took my 2014 Challenger in to get the alternator replaced due to a recall. Keith the service pro assured me it was an easy fix and should take about 2-3 hours to do. The entire job took the crew an hour and a half to do and that's including the car wash which also came out looking great. She drive...
We have bought 3 Jeeps from this dealer and had a great experience. Chris Olsen is very helpful and great to work with when buying a new Jeep.
Disappointed because after tires are rotated they don t check and correct tire pressure. Front takes 60 and rear takes 65. When they are rotated the front at 65 causes a definite change in steering control. Also oil not wiped off frame of truck damaged driveway. Happens every time and I get my ...
They were able to get me in right away. Kept me updated on my wait time and cost. Facility was clean.
Can I select 0 stars? First I was directed here by Chrysler for warranty on defective paint... still is not fixed. They had my truck from December 17th 2016 to april 15th every time I am told to pick it up I find more issues. I have had knicks and fisheyes in fresh paint. I have mottling as well whi...
Had a great buying experience, staff is friendly and efficient!
Prompt service and friendly staff. I always leave this Dealership happy with my experience!
Have you noticed ALL the negative reviews for this dealership have to do with their service department - maybe it is time to change the Service Manager - obviously isn't 100% at his job. For instance:
I took my truck in this last Saturday (8:30am appointment) for a 20,000 mile service that includ...
I had a bad experience with St. Charles Jeep and had a doubt that all places cheat customers, but these guys are genuine and do the best job.
It was my first Time getting serviced since I got my new car from the same dealership. I ended up finding out that my service first oil change was free.Evwryone was very nice. I was greeted right away when I pulled into the garage. The gentlemen I was working with took the time to explain to me abou...
I would not recommend this dealer. They do not like to return phone calls. The first truck I looked at was on Saturday and they gave me a VIP 24 hour hold. Monday morning at 9am I called about the truck only to be given the run around all day to find out they sold it. Today is Tuesday and I was will...
I dropped off my 2016 jeep with some minor things that needed to be addressed , At first they were very nice , but only one thing was fixed when i drove my car home . Had to call the following day cause it was 6pm when i picked up my car the day before , dropped my car off again they had my car for...
I asked if they can install my parts together, 5 min job, they told yes, I brought all the parts to mechanic, and I told him I will pay you cash, he told I should go to pay inside, and when I asked inside how long I should wait, Tom told me half hour, when I told him I need my parts back, I will do ...
Visited the Service area for an oil change and Ben Martin did not provide great customer service. When I arrived all he did was tell me that it would be better if I came another day. I ended up dropping off my car and it looks like they were able to schedule my oil change, interesting. He was extrem...
I will not buy a car from Sam - poor customer service. I m a working father, I drove 40 miles to offer my photography services (bringing value) but Sam shut me down before I was able to make my pitch. Here s my business card. Go to my website to see what you missed. My high quality photos and videos...
Brought my truck in for service & while the work was performed as expected the service advisor was very poor at communicating the status of the service.
one of the worst customer service. I have tried 4 times to get a schedule for my truck's air bag recall, they put me on hold for a long time, they promised me to call back to schedule but never did. I do not know the reason why but I am guessing they are not willing to address recalls. I do not und...
Pleasant employees. Great experience. Highly recommend.
If you want to pay sticker for your car, this is the place to go. The salesman had the nerve to tey and act like he was giving us a good deal, when it was just sticker price. We whipped out other numbers dealers gave us, and the sales manager said they were not real numbers. Needless to say I will n...
Chris Olson made sure that I was taken care of quickly and professionally! Thanks for taking great care of us!
Worst repair/dealer experience I have ever had. I would absolutely not recommend Naperville Jeep to anyone, ever. They are rude, condescending, have poor communication, and added lies upon lies.
Story:
I noticed my 2017 jeep wrangler began leaking on the passenger side axle. After doing some qui...
I went to Naperville Chrysler Jeep Dodge Ram just to look at some new Dodge Durango's. When I got there, I was asked if I could be helped and right off the bat I let the salesman know that I just wanted to look at some Durango's. He took his time and was able to show me three different vehicles. I t...
I recently filed for chapter 7 bankruptcy and I needed a vehicle in order to continue getting to work and home and so on. I recieved mail from the dealership and it had a personalized sticky note attached to it. I thought to myself if somebody took the time to personally attach something to the mail...
I went to this dealership while I was looking for a new SUV. Very good sales team, not pushy at all. Very helpful! I would highly recommend this dealership.
When I say, I ve had a wonderful visit. Not only am I in the mist of bankruptcy John Mac told me that wasn t a problem. I came in, my salesman Bob Mueller was awesome. John worked his magic and got me financed with a newer vehicle and lower monthly payments. My experience was great and I wasn t at ...
I had a 10:00 appointment. Quick check in and took car back right away. Friendly staff. The waiting area needs to be upgraded. Not very big and no usb outlets and you are basically in the sales area. It's a very small building, though. They were quick with my car, but they needed to order parts...
Craig was a very knowledgeable sales person. We bonded almost immediately, my family and I with Craig. His professionalism was superb and his pleasant manner was refreshing.. He showed us several vehicles that we may be interested and we told him our price range. When we made our decision he did eve...
Great customer service, I got my brakes fixed and they cleaned my car for free. Highly recommend
Chris olson is the best he help me out to get my dream car thanks a lot for your help and outstanding service
Most dealers need as much business in these crazy times and I try and support and bring my business here but the wait times are ridiculous for an oil change. I called in advance and ask if I should just drop off vehicle and they told me to bring it right in it and has been over 2 hours for a simple ...
This was a great car buying experience for my wife and I. Our salesman Chris Olsen showed us the right cars, and was very knowledgeable and respectful. I can t say enough about John Mac either, who got us a great deal on the financing and completed the whole task in record time! They have definit...
I tried to buy a new Jeep from Naperville Jeep and I was ultimately unsuccessful. I tried real hard too. The sales guy there David F. wasted a bunch of my time and effort. We had already done a purchase agreement. I was happy to pay the price listed right on their website or even a little more. ...
I would highly recommend Naperville Chrysler Jeep Dodge Ram in Naperville. They provided excellent value and outstanding customer service when my wife and I were looking for a new minivan due to the expected arrival of our twins. They worked with us to get a van with all of the features we were look...
Chris O. Has amazing! Very helpful and knowledgeable. Great experience all around.
MARK HE WORK AT SERVICE VERY RUDE WHEN I ASK HIM QUESTIONS, ALSO IN A HURRY TRYING TO HANG UP THE PHONE. IT SEEMED THAT MY CALL WAS NOT IMPORTANT TO HIM. VERY DISAPPOINTED WITH HIS SERVICE.
I was leasing a 2018 Jeep Cherokee when I received a call to come in for a review of my lease which would be over in October 2020. I came and had a meeting with them and was offered a new 2020 replacement Jeep Cherokee for the rate I was paying for the 2018. Everyone there was great and I unexpected...
If you are looking for a great vehicle and you want tremendous help, look for Jon Mac or Bob Meuller. These two gentleman were great on their ends and I can t thank them enough!
If I can put ZERO stars I would. I had my car towed to this facility for repairs due to my car completely died not sure why. Couple of days later they "repaired" my car so I waited about an hour for them to find someone capable of driving my car from back of the facility to the front. I took a look ...
If you own a Jeep and have the unfortunate fate of coming into the service center I m sorry for you.
Excellent service. Issue fixed in 2 days. Rep kept in contact on repairs.
My wife and I had an excellent experience while purchasing our 2018 Jeep Grand Cherokee Limited 4x4 from Naperville Jeep. Our sales rep Chris Olson was helpful, knowledgeable about the Jeep, and great to work with. Our finance rep Dave Pickell was very pleasant and helpful.
I have never had a good experience here with the service department. This last time I had to get my truck towed to the dealer since they were the closest dealer. Price seemed high so I called Tyson in Shorewood (where I usually drive out of my way to go to) and they told me a price that was $300 l...
This is an awesome dealership,Chris and Frank were very friendly and helpful. We bought a 2018 Cherokee Ltd love it.
I got the best service , deal and experience from Naperville Chrysler Jeep Dodge Ram. My salesman Chris was the absolute best and made the entire transaction a smooth one. If you are reading this review please check this dealership out. The staff can work wonders for any situation!!!!
Wow, had a bad experience this past Saturday. I was there to get my car serviced and that went fine, no issues. My issue was when I proceeded to the show room and test drove a Jeep Wrangler. I ask for potential trade in for my car and pricing for the Jeep. The sales guy (who I won t name) ask to ...
David Folland was exceptional, patient, great promotion discounts, went more than beyond To please his customer. Great vehicle to own 2018 Cherokee Latitude...
Just had an interaction with Robert on the phone regarding a Chrysler/Mopar product I know nothing about. It's a Master Shield product that Chrysler promotes and has been guaranteeing if applied by their techs, not too informed on the product but had questions; my local dodge dealers swear by it an...
Great folks to work with. Chris Olson had all the answers, knew his product, was courteous and cordial. Easy to communicate with via phone or email. Our first purchase here, but probably not the last.
This is a follow-up to the review earlier regarding the 1.5 hour and $35.00 headlight bulb replacement. I was pretty mad on Saturday, but with everything going on I had cooled off and was kind of ok with letting the whole matter go. I had resolved that I just would not use them again to service my c...
Much better than the Jeep dealership in Schaumburg. Employees here actually wear masks and the waiting area has the seats spread out so that you are not sitting directly right next to someone else. The staff is friendly and quickly take care of you.
Overall the experience wasn't bad, but I wouldn't say it was good either. We stopped in to check out the Jeep Cherokees. After saying what trim we wanted we were told that our sales rep would look over what colors they had available. Coming back a few minutes later we were told they didn't have that...
This rating is for their service department. Extremely piss poor customer service, get a different story from each person you talk to. I have NOTHING nice to say!! Took 6 hours to do a half hour job.
Rude sales man! His name is Reid Levin! He was pressuring us to finish the test drive quickly. Didn t want to check on a different vehicle we asked for. Won t come back to do business here.
Before our purchase I made sure to read the reviews before we went in. As I was reading I noticed the name Chris Olson had wonderful reviews. I decided to call the dealership and set up a time with him, so my husband can test drive a pickup truck he was interested in. From the time we arrived Chris ...
As a new driver, i went with my parents to buy a new car and they didn't make me feel like I was pressured to buy a car or anything. Everyone was so nice and I definately will be recommending them to everyone!!
I dropped off my 2015 Charger about a month ago for a service. I had a moisture in my tail light and problems with shifting gears when engine was cold. At first they made a very good impression. Made me feel like I'm leaving my car in good hands. My car was there for a total of 3 days. They started ...
I don't even have the words... but wow! What a great experience I had with this dealership. I was in and out with a brand new Jeep in LESS THAN 2 1/2 HOURS!! I'm still in disbelief of how easy and quickly everything flowed. My salesman, Reid, was great... wasn't your typical "pushy salesman" and...
Great service. I was there for airbag replacement on my 15 year old Dodge and was treated as well as a paying customer. Cer was done as promised and returned clean. A great professional crew.
I have had a Dodge product for the last 10+ years. Roland has taken superb care of me and my vehicle. Wouldn't go anywhere else.