Wolfsong64

Review of Naperville Jeep

This is a follow-up to the review earlier regardin...

This is a follow-up to the review earlier regarding the 1.5 hour and $35.00 headlight bulb replacement. I was pretty mad on Saturday, but with everything going on I had cooled off and was kind of ok with letting the whole matter go. I had resolved that I just would not use them again to service my car. Then we received a phone call today from Tim the Service Mgr regarding the previous negative review. The purpose of his call seemed to be an effort to get us to take the review down. He actually inspired me to a few conclusions that also include not doing business with them again. So Tim tells me that the dealership stood by their quote of $35.00 even though the bill should have been over $100. Keep in mind this is to replace a headlight bulb on a 2004 Chrysler Sebring convertible. Folks you can look this stuff up yourself. For starters Naperville Chrysler charged me $23.50 for the bulb. This was the first thing I looked up. On 5 different websites this part was between $2.50 and $10.15. Next he told me that they had to remove the entire bumper to replace the headlight. Read that again. I thought that was total baloney too, and so when I got off the phone with Tim I looked it up in my handy Haynes manual. Guess what? There are 4 steps to removing the light bulb and NONE of them require anyone to take off the bumper. Check it for yourself Tim. Chapter 12-14 & 15. Tim also told me that the original price was under quoted because the guy did not know what was involved with light bulb replacement. Isn't that why people are willing to pay a little more for dealer services? Because you DO know what's involved? If I hadn't had to work that day and needed the lights to be fully operational that same night I WOULD have done this myself. To add insult to injury someone had to sit there for an hour and a half and wait for the light bulb to be changed. The person doing the quoting also mentioned that the whole thing should take about 45-60 minutes which is why it was agreed to in the first place. During that hour and a half nobody ever came out to say hey this is going to take a little longer, do you still want to wait? It was not until I called the service department after receiving an upset text message that anyone was available to provide a status of the repair. The sad thing is that first review was typed while waiting for the car. Just a little decent customer service and this whole thing could have been completely averted. Heck this entire 2nd review could have been averted if we hadn't been made to feel that the only reason there was any follow-up was to ask us to take the first review down. The final insult to injury was that we also asked for a quote to do the front brakes when we first arrived on Saturday but never received it. When that was brought up to Tim today we were told that someone would call us with the quote. Don't worry about it. I think it's safe to say we won't be back. That's too bad. I've always owned Chrysler-Dodge products. My new 300 won't be coming from this place that's for sure.