TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPARTMEN...

TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPARTMENT......I brought my car in for the ENGINE LIGHT ON once they diagnosed that my car needed a new thermostat I was told that they needed to order the part that, it will take about a month. ( WELL, MY AUTO REMOTE START DOES NOT WORK WHEN A SERVICE LIGHT IS ON) I patiently waited the one month I was told to wait. I never got a call saying that the part was in or nothing. I had to call them to ask if they can schedule me in for the repair as, I needed that AUTO REMOTE START to start working again with this weather. ( I GET IT, THEY DON'T HAVE TO SUFFER WITH THIS ISSUE BECAUSE THEY DON'T DO THE TYPE OF WORK I DO) I am a REALTOR and I am constantly out in the field so, I do need my AUTO REMOTE START IN WORKING CONDITION! This review gets better, once they scheduled me in for the repair I am under the impression I was going to wait at least two hours so, I prepared myself to be there for two hours right. WELL, I was told that my Jeep Cherokee 2016 needed to stay there for a full day Then, I was asked if I had a ride back home because they had a shuttle that can only take me within Naperville boundaries....REALLY! DO THEY SELL CARS ONLY IN NAPERVILLE?
I SAID, I LIVED IN BOLINGBROOK AND THE REP DIDN'T OFFER THE RIDE AT ALL. I HAD TO CALL AN UBER THAT COST ME $14.95!
A week later, I am back into the SERVICE DEPARTMENT because, the ENGINE LIGHT came back on. WHEN I CALLED, I AM TOLD THEY ARE GOING TO REPLACE THE THERMOSTAT ...because, last time they only did an update to the ENGINE.......GRRRRRRRR LIKE REALLY!
DIDN'T I PAY AN UBER TO TAKE ME BACK HOME LAST WEEK BECAUSE, THEY WERE SUPPOSED TO REPLACE THE SAME PART. UNACCEPTABLE, BAD CUSTOMER SERVICE............NEXT TIME I AM GOING TO COMPLAINT TO THE CORPORATE OFFICE.
My car trips while running I've mentioned this several times and I have not seeing any results on my service report to address the issue. I am just keeping all my records together.
I'VE REFERRED THEM A LOT OF BUSINESS FROM MY PAST CLIENTS AND FAMILY. NOT ANY MORE! I WILL SEND THEM TO ORLAND PARK FROM NOW ON.

OH, THIS TIME I GOT A LOANER! I HAVE TO BE FAIR WITH THIS REVIEW. I GUESS, THE REP FELT SORRY FOR ME BUT, THIS DOES NOT CHANGE MY MIND ON THEIR SERVICE. (COST ME A DAY OF WORK)

I AM PLANNING TO BUY ANOTHER CAR IN 2 YEARS BUT, NOT FROM THIS DEALER. THE SERVICE BRINGS BACK MORE CLIENTS.
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