Metroplus

2.1 · 128 reviews
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David Smith
Reviews 1
2020-11-25 23:21

The worst customer support experience in my life.

The worst customer support experience in my life.
I did give them a chance, tried to call a few times, spoke with different people and always the same level of response. As understand they can't afford to have professionals working with them.
I used to pay on phone I give them my credit number. Th...

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Caro Line
Reviews 1
2020-11-25 21:52

This is by far THE worst insurance I have ever exp...

This is by far THE worst insurance I have ever experienced in my life. Their mental health department is beyond words horrible. And ALL the doctors and therapist they recommend DO NOT EXHIST. Their phone numbers are ALL disconnected and their addresses are never real. OR they will recommend doct...

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Alexey Levchenko
Reviews 1
2020-11-22 12:11

The worst customer support experience in my life.

The worst customer support experience in my life.
I did give them a chance, tried to call a few times, spoke with different people and always the same level of response. As understand they can't afford to have professionals working with them. Unfortunately low insurance price - low quality in this ...

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Paco Lozano
Reviews 1
2020-11-20 13:38

I'm thoroughly convinced that the few couple of ok...

I'm thoroughly convinced that the few couple of okay reviews here amongst the sea of negative reviews are people who work for Metroplus Health Plan or people they hired. How is this company allowed to practice and provide health insurance? My wife has a major health issue and noone falls into thei...

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Raju Shrestha
Reviews 1
2020-11-16 06:03

Metro plus offers a very good service, but the se...

Metro plus offers a very good service, but the service I received while choosing this plan was honestly exceptional .I was helped by Rumi Chhetri. She helped me to enroll me and my friends in this plan.She is responsive and is always available to help. Anytime I call her she helps me out patiently ...

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Geraldine Villatoro
Reviews 1
2020-11-12 20:49

Metro plus gold is the worse insurance you can hav...

Metro plus gold is the worse insurance you can have. I recently had surgery on my ankle and they denied my request for more physical therapy appointments claiming it is not medically necessary. HOW CAN IT NOT BE NECESSARY TO HAVE PHYSICAL THERAPY WHEN YOU ARE SUFFERING PAIN AND ATROPY AFTER SURGERY!...

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Ernesto Maldonado
Reviews 1
2020-11-04 07:03

Metroplus Health Plan Inc was one of the best heal...

Metroplus Health Plan Inc was one of the best health insurance out here, but since Beacon took over Metroplus became a disaster, a lot of health provider, dentist, psychiatrist etc,do not want to deal with Beacon, in my case I have to switch to a different plan because I have to take care of my heal...

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Kaplan Ak nc lar
Reviews 1
2020-10-28 04:39

STAY AWAY

STAY AWAY

Return business is an extremely important aspect and this one lost mine after 6 months. And because of these reviews, probably, hopefully, more.

Remember, health insurance is a business. They want to make money from you. If there is a way to hide a cost, it will be done.

They coul...

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Rita Fares
Reviews 1
2020-10-24 05:46

EXCELLENT CUSTOMER SERVICE!

EXCELLENT CUSTOMER SERVICE!
VERY PROFESSIONAL AND EXPLAIN THE INSURANCE. OPTION.
OFFICE WAS VERY CLEAN. WORKER WAS DRESS LIKE BUSINESS. A LOT OF STAFF .
MISS OMAIRA GARCIA WAS VERY POLITE AND EXPLAINED EVERYRHING.

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Camille Simon
Reviews 1
2020-10-22 07:27

If I could give zero Stars, I would. I called mult...

If I could give zero Stars, I would. I called multiple times, I still have not received proof of insurance. I'm switching to another carrier. They were entirely uncooperative and have extremely poor customer service. Waste of time and money. Do not choose them as your insurance.

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Nina Robbins
Reviews 1
2020-10-20 22:51

They have the best customer service. I needed an u...

They have the best customer service. I needed an urgent issue taken care of and I thought I needed a PCP change in order to get an appointment near work during work hours to be able to see a doctor that day. The rule is if you have to change the PCP after the 15th, it doesn't take affect until the 1...

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Josh Coe
Reviews 1
2020-10-13 05:15

Get ready to hear a lot of jazzy hold music. Then,...

Get ready to hear a lot of jazzy hold music. Then, give a call-back number. When the automated system calls you back, get ready to be put on hold again. When you're done holding, enjoy speaking with people who transfer you to more jazzy hold music. Repeat. Finally, be prepared to speak with a custom...

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Matty Wells
Reviews 1
2020-10-04 10:42

Every month I run into the same situation with the...

Every month I run into the same situation with them. They refuse to pay for a prescription that I have been on for years, without doctor s re-authorization, even though the doctor wrote a 12 month refill. Now I would understand if this was a controlled substance or something that can be prone to a...

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Derek Cornwall
Reviews 1
2020-10-04 04:01

I am a representative in the Metroplus customer se...

I am a representative in the Metroplus customer services dept. I understand the many concerns brought up in this review. I often get the feedback directly from members calling in on a daily basis. Here's a little feedback from the inside. Firstly I know waiting time can be the WORST start to any exp...

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Markus Grobikian
Reviews 1
2020-09-27 22:19

Metroplus has been wonderful to work with in every...

Metroplus has been wonderful to work with in every aspect. The representative I spoke with was organized and personable, despite being (I'm sure) extremely busy! I'm definitely a savvy guy, but when it comes to this whole insurance thing I'm in the dark. I would definitely recommend Metroplus for an...

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Front Desk
Reviews 1
2020-09-25 05:04

I work at a Social Center for the elderly and Metr...

I work at a Social Center for the elderly and Metro Plus is the worst! We stay on hold for almost an hour just to get a run around about certain clients and then when they cant come to our center anymore due to the insurance not paying, they STILL DONT TAKE CARE OF US OUR OUR CLIENTS. We actually en...

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Renee Sieli
Reviews 1
2020-09-24 09:32

Terrible provider with inadequate service. It has ...

Terrible provider with inadequate service. It has taken three phone calls to update my address in their system. They incorrectly told a doctor that I was not covered for my annual visit, and I had to pay out of pocket when it should have been covered under my plan. They also sent me a card with the ...

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Daisy
Reviews 1
2020-09-12 01:03

Called customer service several times for invoice ...

Called customer service several times for invoice questions and EOB statement, the call wait is at least 40mins each time & reps are inpatient. I have HEALTH PLAN GOLD-G2, my one-time annual check up are supposed to be preventative care should be all covered, but Metroplus only paid a portion of it....

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Natou Diallo
Reviews 1
2020-09-09 20:01

Please do not sign up with them

Please do not sign up with them
The worst health insurance company on earth
I did not go to the hospital for a year because nobody took them
They send you the worst doctors just so they won t pay much
Couldn t do nothing for a year
Please avoid them

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kimberly nesta
Reviews 1
2020-09-06 08:17

Don't sign up with this plan. I signed up through ...

Don't sign up with this plan. I signed up through the market place with their platinum coverage with vision and dental and I have had non-stop issues with this company. To start, they didn't even send me my card or Id number until the end of the first month of my coverage that I paid for, and after ...

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Nicole Strickland
Reviews 1
2020-08-20 10:46

Boy oh boy...Metroplus is the WORST!!!! I should h...

Boy oh boy...Metroplus is the WORST!!!! I should have never ever have change from United Health Care. I applied for me, my 25 year old daughter and my 17 year old daughter in February 2018.
We all was approved and we all went to our doctor once in the same month. In the beging of this month May 201...

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Andrew Geller
Reviews 1
2020-08-18 20:20

I tried several times to get someone on the phone ...

I tried several times to get someone on the phone to ask about my coverage but they were always backed and even though I left my number I did not get a call back. The website is terrible to navigate. The online payment system is horribly clunky and if you don't have your paper bill you will not be a...

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Michelle Humphrey
Reviews 1
2020-08-13 23:04

Very disappointing. I was assigned a primary care ...

Very disappointing. I was assigned a primary care physician who couldn't see me and told me to call back in two weeks. I was then assigned a doctor who wasn't a general practitioner, but a cardiologist, who ordered heart tests for me that I didn't need. Also, it was very difficult getting a straight...

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Vlatko Noveski
Reviews 1
2020-08-11 16:33

-10 stars, avoid by any menace.

-10 stars, avoid by any menace.

My wife's insurance is not working 10 days after it was supposed to start. We haven't received a card but we've been given a member ID and told to feel free to go and see a doctor, still it is not working (checking eligibility with her ID fails). Not to mention tha...

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Noah Collin
Reviews 1
2020-08-08 10:05

Terrible. OK for going to the ER, terrible otherw...

Terrible. OK for going to the ER, terrible otherwise. I signed up with the rollout of the ObamaCare exchange. I did a gold level package, thinking it'd provide better than minimal coverage. This sham costs me ~$300 a month for all of 2014, now it's going to $330 for 2015.

I broke my clavicle ...

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Jack
Reviews 1
2020-08-03 04:29

Just awful. Zero customer service, they don't answ...

Just awful. Zero customer service, they don't answer the phone. When you email it takes them days to get back to you, and they usually just send some copy paste BS that doesn't help at all.

And half of the 'providers' listed in their directory don't even take metroplus! the ones that do are awful

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Richie Rich
Reviews 1
2020-06-28 15:37

OK, so you happen to be unemployed and desperately...

OK, so you happen to be unemployed and desperately in need of health care in NYC. You have to go see Diane Davis a Marketplace Facilitated Enroller at MetroPlus Health Plan. She is an expert that will help you navigate the NYC health system with a smile. Professional, knowledgeable, personable, Dian...

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Vincent Williams
Reviews 1
2020-06-28 04:51

I would've like them more but they're phone costum...

I would've like them more but they're phone costumer service takes too long to answer. There's no reason to be on hold for 2 hours for simple information. Yet it's a great plan that covers emergencies, dental, podiatry, basic check ups, and more. They just need to hire more phone operators.

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Youngki Hong
Reviews 1
2020-06-27 23:57

TERRIBLE HR SERVICE

TERRIBLE HR SERVICE
I have been trying to reach their HR department for 6 weeks. Nobody is ever available to pick up the call. The voice mail box is always full. I only keep getting transferred to the HR department by the RUDE male receptionist, only to hear the HR's voicemail over and over again. ...

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Vanessa Marie
Reviews 1
2020-06-04 22:19

My review would have at least been 3 stars for the...

My review would have at least been 3 stars for the service provided last year.
However this year is another story.
I had chosen MetroPlus as my healthcare provider which as a silver level plan included dental & vision. I had no invoice to pay last year because I was using a tax credit.
This year ...

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Shira Gavrielov
Reviews 1
2020-05-22 06:21

Beside the bills they don't pay on time for emerge...

Beside the bills they don't pay on time for emergency (6 months later after a collector is already approaching me) the dental department has literally stopped working with all the dentist in my zip code suddenly and still giving names of doctors they don't work with!!! I had an appointment with a de...

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O'Daniel Buchanan
Reviews 1
2020-05-21 15:56

Metro Plus kept denied me more hours with the home...

Metro Plus kept denied me more hours with the home health aide services. They claim my condition is not a medical one when my doctor clearly say it is. I have cerebral palsy and I'm mentally ill and I had surgeries. I am disable I'm paralyze on my right side I can't use it well. I have it since I wa...

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Natalya Mkryan
Reviews 1
2020-05-15 08:12

Horrible customer service. If I could rate it minu...

Horrible customer service. If I could rate it minus million, I would.
I was trying to activate (after the approval from NY state of health) my daughter's insurance (CHIP) and nobody's was willing to help. I paid premium in advance and somehow got cancelation from ny state of health saying that I di...

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Elizabeth
Reviews 1
2020-05-07 14:41

Perhaps the worst insurance company ever. They cou...

Perhaps the worst insurance company ever. They could not care less about what your doctor says, what's right for you or even what's fair to you. This is nothing but a game to them and they should be ashamed of themselves. You may be better off with no insurance at all. I would give zero stars if Goo...

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Sarah Ann Noel
Reviews 1
2020-04-25 08:29

Can I give a place zero stars? This company is a p...

Can I give a place zero stars? This company is a pyramid of thieves and liars. You think you're paying for services and coverage that don't actually exist. The customer service managers are literally never available. I once had a service rep put me on hold three times to look for a manager and came ...

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William Kravitz
Reviews 1
2020-04-18 09:11

I think the staff are very polite, and want to do ...

I think the staff are very polite, and want to do a good job. However, there must be a flaw in the system.There was a constant flow of miss information in terms of policies and guide lines. It took me hours on hold, and two weeks to have vital procedures approved. Labs who performed services complai...

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Tracy Motz
Reviews 1
2020-04-14 00:24

You get what you pay for. You'll lose in time what...

You get what you pay for. You'll lose in time what you save in the premium: endless waits on the phone, providers who drop the plan, low-quality doctors and clinics operating out of terrible facilities. I recently called the doctor assigned as my primary care physician and was told there is a four m...

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Sonya Pittman
Reviews 1
2020-04-08 11:58

I was called by the recruiter and was scheduled an...

I was called by the recruiter and was scheduled an interview right away. I thought the interview went well. The director said he would make a decision in a week. I followed up to see if I was still being considered after I didnt he from them. No one responded period!

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damaris oquendo
Reviews 1
2020-04-05 09:07

Since aug I have been dealing with issues with met...

Since aug I have been dealing with issues with metro plus denying the services my brother needs he has been in and out of the hospital since Aug he is currently back in the hospital metro plus denies his prescription when the doctor says he needs name brand not genetic they have deny n approved home...

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Dustin Koda
Reviews 1
2020-03-27 15:01

They really need to get it together. They messed u...

They really need to get it together. They messed up my billing more than once and gave me the hardest time when I was trying to claim my annual gym reimbursement. I called them at least a dozen times and even went down to their office myself. Also, good luck calling them. The wait is obscene and som...

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Anna Snyder
Reviews 1
2020-03-25 00:58

Did not cancel my plan for 4 month while I called ...

Did not cancel my plan for 4 month while I called them more than 10 times during this time period explaining that my plan is still not cancel. Finally I received bills for 700-800 dollars for all of these months. Finally, after calling dozens of times, someone figured out that something in their sy...

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Jennifer Sawyer
Reviews 1
2020-03-18 16:48

I wish I could leave negative 5 stars. My enrollme...

I wish I could leave negative 5 stars. My enrollment started August 1st in metro Plus and it is now November and I have yet to receive my insurance card despite over 10 phone calls and calls to the ny health exchange still no luck. I've had to cancel doctors appointments and pay for my medications o...

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Kim Espinosa
Reviews 1
2020-03-14 16:17

Incompetent. I could go on for hours but let's jus...

Incompetent. I could go on for hours but let's just say their system is whacked, they never update anything, and I've been waiting on my card for almost 2 months now and have been having problems when I go to the pharmacy and the doctor as it says "coverage terminated"

What the hell do I pay for?...

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Erin
Reviews 1
2020-03-07 14:37

I used to find this company, at least, tolerable. ...

I used to find this company, at least, tolerable. But customer service is now completely automated. It took me over an hour to figure out how to pay my bill over the phone when I couldn't find the physical bill! What a nightmare. But hey, I'm sure you have plenty of business men and investors turnin...

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Jeremy Baumann
Reviews 1
2020-03-07 12:53

I'm sorry to see all the negative reviews - I've h...

I'm sorry to see all the negative reviews - I've had extremely good luck with Metroplus - a knee surgery, physical therapy, and I was treated by top doctors and specialists at top NYC hospitals.

My dissatisfaction is from going with Metroplus bc they were the only one with dental at the time, but...

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Nicole Rice
Reviews 1
2020-03-05 04:25

A lot of complaints come from ppl not having knowl...

A lot of complaints come from ppl not having knowledge on the type of insurance they have before signing up. I am a firm believer in doing your research before signing up with anything. Check your doctor to see if he/she takes the plans ,if not are you willing to see another doctor. Many ppl are sig...

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Yulia Freynk
Reviews 1
2020-02-28 13:28

I am a city employee and had switched to Metroplus...

I am a city employee and had switched to Metroplus Gold about 2 years ago from GHI. Since then I had a surgery at NYU Langone Hospital in Manhattan and was admitted there twice for treatment prior to and post surgery. I had a very positive experience and was treated with proper attention and respect...

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Vladimir Golosnoev
Reviews 1
2020-02-25 11:11

Customer service is absolutely terrible! They are ...

Customer service is absolutely terrible! They are arrogant, don't care about your case at all and are unwilling to help. Two of them spoke as if I were wasting their time after a 10 second conversation. If you have the chance, find a better insurer.

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