Audrey Bernal-GleasonReview ofNaperville Jeep
If I can put ZERO stars I would. I had my car towe...
If I can put ZERO stars I would. I had my car towed to this facility for repairs due to my car completely died not sure why. Couple of days later they "repaired" my car so I waited about an hour for them to find someone capable of driving my car from back of the facility to the front. I took a look at my car and inspected it to find a huge crack from one end of my front bumper to the other end. They were not willing to look at the cameras right away instead told me they would look into it and insisted it was the tow company. Tow company provided pictures of when they picked up/dropped off my car and saw no damage. I had to call the Dodge dealer back because no managed called me back as promised and they told me "at this time we are not taking responsibility for the damage but let's just schedule you to bring the car in for repair". When I arrived a worker by the name Rolando told me the cameras were acting weird and for some reason they cut off and couldn't see if the damage was done there. I received my car with my bumper replaced. Next day I turn my car on a noticed when I turn the key in the ignition it sound like it loses power and struggles to turn on. Figured it would be the cold but continues to do the same. I called to ask why it is doing that since it never had this problem before and again Rolando said I would have to bring the car back but still be charged for the diagnosis and repair. I went in with 1problem to have 3 problems occur. I will never step foot in that facility again nor would I recommend it. So dissapointing to have to continue to pay for a repair and then your repairs double because of other peoples incompetence!

Comments: