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Average ratingGreat
4.1/ 5

Based on 2,194 reviews

569%
47%
35%
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What reviewers say about LV=

Generated with AI from 2,194 reviews on Trustburn · updated 10 days ago

Customers generally speak positively about LV=, with many highlighting welcoming and attentive staff, a pleasant atmosphere, and a wide range of brand products, though some note that service can feel disorganized or pushy.
What are the most common complaints about LV=?

The critical reviewers describe being made to feel unwelcome, mentioning poor reception, a deplorable attitude from staff, and being treated with contempt in the store.

AI-generated from reviews on this page. Verify anything important with the company directly.

Victoria A.N
Reviews 1

The only downside is that there is a lot of tail. Apart from this detail, the reception is excellent, I felt very comfortable in the store and that is important when shopping.
The salespeople were smiling, welcoming. I absolutely do not regret spending my money with them. A very good luxury experience.

Anis Benattia
Reviews 1

What a wonderful store! Obviously not for everyone, but it's beautiful to see. The bags are beautiful and so are the clothes! I really liked the guy upstairs who engraves your first name, initials, or whatever, on the item you just bought ... and ..... With gold leaf !! !
So a must see !!!

JP Galvan
Reviews 1

People here are racists. I went in today and unlike any other reviews, there was no line but I did not get any help. I went upstairs to check for more items but nobody helped me. I ask one girl and she told me to wait for someone then she went to another customer who just got there. I asked another lady and she looked at me from head to toe and started to call me sir when she realized I was wearing fancy shoes and bag. I just came with my family from florence and they were very good at customer service but here, very discriminating. I was really disappointed.

chiaki nakayama
Reviews 1

The Japanese staff was surprised with the worst attitude. The staff felt that the response and attitude that looked down at the customer with the status of working at LV was the lowest. I did some shopping, but it wasn't a good product, so I thought it wasn't a customer, and I wasn't happy. Can such staff work at the head office of LV in the world? I doubted. However, the other French staff were very kind.

Chan Hsu
Reviews 1

As always, customer service of excellence. Alina L. helped me in English during my visit and was fantastic in meeting my shopping needs. She explained everything very thoroughly and was very knowledgeable in the many products available. Beautiful building and don't forget to look up. I could have spent all day here.

Jennifer Woo
Reviews 1

Worst customer service experience! Waited outside in the cold for about 15 min and intending to buy a few bags. Went inside and walked a few circles around. No one offered to help us, so we went up to a salesperson to ask for help. Waited for about 45 minutes and still nobody! There were so many people working there, but none offered to help. RIDICULOUS! They literally stare you down and decide who to help and not to help. Don't waste your time waiting in line! Just go to another store, you will get better service!

Killian Ouahbi
Reviews 1

I wanted tested at Louis Vuitton, me who is rather Gucci. Unfortunately more than 30 minutes of tail (do not come on weekends, nor in the evening). I said to myself tampis I wait but the big problem is inside, more than 30 minutes of waiting before having a saleswoman who will show me an article with problems of finishes. Moreover propose only one article per collection, it sucks. Really disappointed, it is both expensive and degrading at the level of the customer who buys and redeems the stocking. Not to mention that most people belonging to the pyramid do not buy at Louis Vuitton so we are on non luxury sold to the poor believing to be in luxury.

Sweetie raqzie
Reviews 1

Got very good service. Thanks to the sales assistant for the very nice service. All staff seems sooo friendly and polite. It was my first time in this LV store in champs elysee, i used to buy in LV in Printemp. The last time i was there was very bad experience, i finished in bad mood at the end of my purchase. The sales assistant Nicolas O i never forget his name. He has very bad treatment! Seems not happy to serve! I left my bag for a hot stamping and when i came back to get it, he acted like he didnt see us and nobody accomodated us and there he go, one young sales guy who got my bag and just gave me without box is he joking? He just handed me the bag in dustbag and shopping bag but no box. I was very upset, in my mind (what is this kind of service??) I dont deserve this,i paid a lot for a very small bag and treated like i only buy in preloved??? So that was the story in LV PRINTEMPS.
AND JUST WANT TO SAY THAT THIS LV STORE IN CHAMPS ELYSEE IS THE BEST. I WILL DEFINITELY COMEBACK.

Chick's Library
Reviews 1

This place is a museum in the making. It has exorbitant collections. From classic shoes, jewelries, smart watches to handbags, travel bags and suit case, effoliating perfumes as well as a collection of books.The staff are so professional and welcoming with a wealth of knowledge as per product category. This place makes feel welcomed and like a King/Queen. It is a place to visit and you will never regret.

Mark Parry
Reviews 1

Terrible experience at this store. We walked into the store and were immediately shouted at by the security guard, who then insisted we leave the store and walk down a side street behind a barrier and then walk back in the store. He was very aggressive and rude, after being shouted at it became apparent that Louis Vuitton is not brand we purchase from again. Discraceful.

Julie B
Reviews 1

I bought a model a few years ago and broke the closing slider there is little (totally my fault). I went to the shop to make a quote (a drink of choice was even proposed to me during the wait ... coffee, water, champagne) and it was repaired gracefully in the afternoon. Following this my companion decided to buy a bag. Home irreproachable, a perfect advice and listening to us who offered different models and offered champagne before even knowing that we were going to buy. He accompanied us for the marking and even shared his knowledge of the Louis Vuitton house during the wait (it's nice to see someone competent and passionate). We did not display any outward sign of wealth and we are not a millionaire yet we were welcomed and accompanied as are other guests who spend 10 times or maybe 100 times more. We will gladly come back.

Aliya Amin
Reviews 1

My friend and I ended up coming twice. The first time we stood around for about an hour with NOT a sould acknowledging us. Finally after splitting up we both were able to be helped.

We came back the next day to pick up our bags and were finally greeted by a very kind guy who continued to ask if we needed help, offered us drinks, and was just overall friendly.

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