DO NOT PURCHASE THIS SYSTEM!!! Might be a good retail system but Definitely not to par with their competitors when dealing with restaurant pos systems !!! Salesman who just say yes to whatever you ask in order to make a sale, management that doesn t take responsibility and just pass you around to th...
I find Lightspeed Retail to have common-sense functionality. It didn't take me very long to get the navigation down. There's definitely a learning process, but it's worth getting through that stage. I use both the POS and Ecomm and like how they integrate with each other.
We have loved our switch to Lightspeed from Counterpoint. It is so easy to use and the customer service is fast!
This company is a complete JOKE! Save your time, stress and money and do NOT do business with them.
After 3.5 months since my first conversation with Maria & Kyle, they have yet to give me a functional point of sale!
Their partner company, Hyperspace, is even more of a joke, and Brett will rep...
We are The Kitchenette - an independent kitchen shop in an urban downtown setting. We have been using Lightspeed since opening in 2016 and could not have made it this long without it. It keeps track of EVERYTHING, is easy for all our employees to use, and communicates seamlessly with our credit ca...
I installed Lightspeed when I opened my second shop. I liked it so much that I also put it in my first. Now I am finishing my eCommerce shop always with Ligntspeed. Great software and great service team. I highly recommend!
We use their Restaurant POS. We had done a lot of research and tested out a lot of different software, we have found Lightspeed to be the best. They offer a lot of features and an App portal where you can integrate with various apps for added functionality. They also provide a great deal of data ava...
LightSpeed has been so much more than software we use! The service our rep(s) give us is stress free! Our most recent experience with budgetary constraints, which were resolved with our rep, urged me to write this review. We are extremely please with LightSpeed! Thank you ALL!
Support has been excellent and setup very easy! Our sales team loves the new software because it's so user-friendly. Our company has used several POS software systems and this transition to LightSpeed was the easiest by a long shot.
I own The Gun Garage LLC in Sierra Vista, AZ. I've been using Lightspeed POS for a few months now, and I have to say I'm extremely pleased. It's easy to use, VERY thorough in it's details and capabilities and the reports are extensive. My accountant loves the reports too because they are easy to ...
Been with Lightspeed for about 14 months now. Overall, I have been extremely satisfied.
Acquisition:
The account rep I spoke with was very helpful in the "sales pitch" portion. I have almost 20 years experience in the restaurant industry and have worked with many, many POS systems. Most of my re...
Great place to work at. Company at the edge of development.
I m a customer for retail and online. They are very attentive. System only crashed once for 10 mins in over a year. Inventory and reports are excellent. Add ons like customer rewards are pretty neat too. They have a lot of promos. Quick to respond by email if needed. Highly recommend.
Slick and intuitive interface +1 star. Took longer than expected to get hardware. Payment processing is not fully integrated. Payment processing is clunky and receipt printing is not integrated. Can't recommend for a quick serve restaurant because of this.
First call for tech support after 1 week of signing with them...never got to speak to anyone after more than 1h30-2h00 of waiting on the line.
Great and friendly customer service. Shared a elavator ride with there COO very friendly man.
This is our first restaurant and we are thoroughly satisfied with the service we received from lightspeed. From the system to the live representatives that always answer the phone. Lightspeed made a new endeavor very comfortable for us at Sign of the Dove!!!
The company is great and their customer service is better. Highly recommend them.
Their support is helpful and quick. It is user friendly and tons of reports to customize.
A platform that does not meet the needs of retail sales at all. Unfortunately, it cost us $ 5,000 worth of software and $ 8,000 to find out. Very disappointed.
Lightspeed have a product called Chronogolf which i say buyer beware if you need to cancel a tee time that was prepaid you cannot get a refund they use old-style marketing tactics that keep your money and they try to force a rain check on you that is difficult to redeem.The customer service hides be...
7 years and still happy. Occasionally I shop around but haven't found anything that comes close to the convenience, flexibility, and customizability of Lightspeed retail. I like that i can use it on any hardware (phone/tablet/computer) apple or windows or android. this is great for holding down hard...
Have been using their software since one of the first releases and I can no longer recommend it to anyone. You used to be able to buy licenses outright but now they force you to buy a monthly "subscription" so that you can use their buggy software.
If you are not on the latest and greatest versio...
LS is the best POS I have used for multi store operation. In the last eight years I have broken Bindo, NCR and Quickbooks. None of them could accurately track inventory transfers. Sometimes they would not populate or would just add ghost products and our inventory was a disaster. I would spend hours...
DO NOT TRUST LIGHTSPEED! I can NOT stress that enough! Buyer beware!
After shopping around for a while, I found Lightspeed and really liked the look of their system. They look like a solid POS, they manage employees and PO's, they even have a solid inventory management system. The main and only ...
I can say that I am 1 of the first LightSpeed customers. And this is the best POS I have used in my life (I have almost 20 years of restaurant experience and can't count how many POSs I have worked with before). Thank you very much for the technical support team. You are the best little thing where ...
Lightspeed Retail has made organizing our inventory and repair jobs extremely easy! Its ability to be customized to fit the specific needs of our store is what really makes it though! The customer service through the chat or a phone call has always been at 5 Stars for us. Its quick and if the person...
1) Easy to use! (No matter who uses it, it's easy to pick up because it's straight forward)
2) You can customize it to your liking! (It caters to both our catering and dine-in business)
3) AMAZING customer support! (Whether on the phone , chat or simply browsing through their website, your questio...
Excellent service and features to improve your work and customers services
Lightspeed offer an excellent service with technical support. It's a gain of time for the inventory gestion and your work organisation.
When you are confortable with all the options and features, you can really improve ho...
I love this POS. User friendly, and if you need help, tech is always there to show you how to navigate their system. It takes awhile to set up how you want it, but once you do, it is a life saver! I own a body piercing and fine jewelry studio, so the inventory and automatic reordering options win it...
Not enough amazing things to say about this company! Gabriella Tapiro was truly amazing and makes our experience all the better!
I've been with Lightspeed for my brick and mortar store for about 6 years and I wouldn't have it any other way. The interface is super easy and it keeps track of everything from payments to customer information. Reporting is a breeze, so is ordering and keeping track of special orders for customers.
Careful before you sign up. If you cancel. No refund at all. I signed up few POS and delivery, I didn t even get though training , not even do one transaction. They charged me both service and No refund at all. Ridiculous Company.
We moved to Lightspeed in 2017 and haven't regretted it one bit. You have to be ready for it as a retailers as its so robust and customizable, but if your stuck with your other POS system this works great for retail. Awesome ability for 3rd party integrations and ecom use. We moved to LS because ...
Lightspeed is an exceptional cloud based retail software. The customer service is wonderful. The wide range of reports allow you to analyze your business at any level any time. I love that you can log on to the inventory at any moment to see what is in stock or the price of the items.
-For sales - they'll contact you 100 times a day
-For Support - Only on how to's - any other requests = They don't support it
Lightspeed is the third POS system I have used in my store and the best I have ever used in 20 years! I highly recommend this system to others for its user-friendly access, 24 hour support and availability, and ability to work remotely. I love that I can log onto this system and work from home or an...
Lightspeed is a fundamental system in the hospitality industry. Easy to navigate and train first time users. The reports options are so helpful. Parliament Pub & Parlour
Though the learning curve is fairly intuitive, the support team made it easy for us to get our company up and running on lightspeed. The reports are an integral part of our daily operations where we track all aspects of business. This is where we export accounting data to QuickBooks, track sales an...
Lightspeed was a natural fit for our new business when the time came to choose POS software for the restoration. The nature of our First Player business twin entertainment (board games) to catering. We needed software that could support our inexperienced team, but ready to take on big challenges. Li...
My company is currently in the process of transitioning to Lightspeed Loyalty and our Account Manager, Jeremy Smith has been super helpful through it all. He provided all the necessary tools to show us a thorough demonstration and was there for all the questions we had. He was great about checking i...
Lightspeed is such an amazing tool. We have both their retail and online portion for our store. If I need any help whatsoever, they will walk me through the process so I can learn it (as I am not tech savvy). We just renewed our after 3 years, I cannot imagine running my business without the help of...
does not work with 2-way syncing to WooCommerce API like advertised, waiting for a fix while looking at other solutions
We took a long time to research and find the best point of sale solution for our small apparel retail and manufacturing business. Lightspeed has proven to be a great fit. Customer service is always available and their online resources are especially helpful in building employee manuals and troublesh...
Lightspeed helped us bring our small but complex business into the modern era. We've been able to take advantage of the easy to use software as well as the e-commerce option to be able to streamline our front desk operations, maximize data analysis and reporting and now improving our online shop and...
Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation d...
incredible program and platform. I have been using Lightspeed for 5 years now and works amazing for my retail business as well as setting up an online store is super simple
I knew Lightspeed through CQCD! I was looking for a software to have an inventory in real time! Also technical assistance in my language! I am dazzled by the multitude of functions possible! Integration with mail chimp / evenbrite from my list of customers! Transport services for the online store th...
I have been using Lightspeed POS and eCommerce for about 6 years. It is a very cost effective system and extremely easy to learn. The inventory control and reporting sold me on the system and the technical support is superior. We do events and it is super easy to access everything & make sales on th...
Both our Mellisa's Pet Depot locations have been using lightspeed for almost 5 years now. The system features work well for our business. We use the reporting features all the time and they are very helpful. The point of sale part of the system is very user friendly for our staff. We have used the...
Griffin Jewelry has been using Lightspeed for 4 1/2 months. Lightspeed is an integral part of our daily operations. Our staff works more efficiently as a team due to the cloud based retail system. It is easy to track sales, review inventory, and monitor work orders. Our customers like the new sys...
A nice place! Near the Old Port, there is where to walk and what to see
After using Lightspeed POS system for 2 years at our restaurant we absolutely love it. Customer service is great and they are always available to fix any issues or problems that may occur. The system itself is fairly easy to navigate and change. It has a great backend with regards to scheduling, me...
Quite satisfied with Lightspeed. Easy to use and it's fast. Thank you. - Gioia staff.
I run two children's toy stores and we have used Lightspeed for 7 years! It has made a tremendous difference in our ability to transfer merchandise between the two stores, compare inventory and sales levels, and order product at shows with the cloud based POS! Their tech support is AMAZING and if th...
Dalton F. was amazing! He helped me solve multiple issues that no one else could. Thank you!
By far the worst pos i have worked with (about 6 different pos) and the worst costumer service . If you're here for business get ready to get scammed, once you started with them you're done.
If you want to know more feel free to inbox me it will be my pleasure.
Pros: The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integrated addons available. The multi-store feature works well.
Cons: It did not believe in negative numbers but that is changing. We do not like that custom fi...
Lightspeed is priced right. It is simple to use and if you do have any problems the support staff is there 24/7 and they are friendly and knowledgeable. I highly recommend lightspeed POS!
Amie Coady
O/A T & A Cannabis
AWESOME PRODUCT, EXCELLENT SERVICE!
We have been using Lightspeed since 2013 and have been very happy with its functionality, ease of use, lightspeed support, and endless features. Special shout out to Julian R. and Philippe-Olivier V. for taking such great care of us.
I have the experience with the e-commerce from Lightspeed and I find it fantastic! A variety of beautiful themes are offered for us to choose the layout we want, and each one comes with a step by step guide. Adding a product is easy and if you need customer service, they are great!
Lightspeed truly understands the realities of a small business, been with them for 15 years and the evolution has been great, they still care about the smaller retailer and keep it affordable.
dear customers looking for reviews use anyone else. out of the 3000-4000 companies we deal with light speed is the worst customer service. horrible wait times, system doesn't work if the internet is down for any reason, multi store version does not have correct inventory upload instructions online, ...
The transition was very easy and functionality has been very supportive of our sales and service model. Lightspeed is very easy to use, as seen by how quickly new staff become proficient. Very glad we made the change.
With over 40,000 businesses using Lightspeed POS & eCommerce software in 100+ countries, it's easy to feel, as an employee, that we're making a difference to local businesses everywhere. Lightspeed employees are passionate about helping local businesses thrive, and we continue to develop a great pro...
I researched numerous P.O.S. systems before choosing Lightspeed.
It works flawlessly for my retail system. Inventory, accounting ans sales tracking are right on the money, literally.
JA Carmel Valley, CA.
We've been working with LS since our inception over 10 years ago and it has been a catalyst for our success. The integration and automation with our key partners is a huge benefit saving us time and money. Being able to access what is happening at the store at any given moment on my phone is also a ...
I've worked with several POS systems over more than 15 years in retail and hospitality. Lightspeed is intuitive, easy to use and powerful enough to handle everything my business needs. The system was in place when we recently purchased a new location; Lauren and the support team have worked tireless...
We have been using LightSpeed point of sale systems since 2014, and are very pleased overall. We found the program easy to use and adaptable. The dashboard provides many terrific reports for inventory/profit / sales information. The customer service & help desk have always been readily available ...
Applications With too many complications, 30 minutes to get assistance, too many modifications or technical problems all the time.
Hands down one of the most efficient, effective and user-friendly Retail POS systems we ve ever worked with! The LightSpeed team made our switchover to them and setup happen with ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. T...
I have used Lightspeed in a bike shop and it has been absolutely key to success. The ability to use a POS from anywhere, on most platforms is amazing. Support is also a key, and they have been great. Super stable, in 2 years there have only been 2 times the server went down, and both were fixed in u...
we have started using Lightspeed Restaurant not to long ago and their system is the best i've ever seen.
we have tried a few other systems before like "PC AMERICA" "REVEL" "KOOMI" nothing comes close to LIGHTSPEED it's really easy to use in the back-end as well as in the front, just took a few mi...
Very happy with Lightspeed. I've used Retail for over two years now and added eComerce about 8 months ago. The application is continually being upgraded and customer service has improved over time as well. My account rep is geat! Excited about the new cusomer loyalty capability!
Very responsive staff, customer service A1. Called 4 times and only waited long once. Software is user friendly, although sometimes you need to find the little trick to get where you want...guess I should have paid more attention during the training session. The only thing which takes a little longe...
We have been using Lightspeed for several years now. Up until our renewal it was great. But within the last six months we have had more headaches than you can imagine. The credit card processing is now being done in house (Lightspeed credit card processing) and is absolutely awful! We have had s...
We're using Lightspeed now at almost 10 of our locations. Service is always on point, our rep Andrew is always there to answer questions when needed. They even added some functionality features for us, which is almost unheard of. We use their POS at full service restaurants and cafeterias, even a...
Thank you for working with me closely during this transition to a new POS. I appreciate the guidance you provide.
Fantastic company located in the old Gare Viger castle.
Lightspeed POS/e-commerce has been great for my boutique! The system is user friendly, the support is terrific, and their team is constantly finding ways to make life easier for small business owners: now offering integrated credit card processing, integrated loyalty program, regular training via Fa...
My business has been using Lightspeed for a little over a year now, it's made tracking inventory and placing orders very easy. Great for being able to check product availability and price if we're doing an off-site event. Processing sales is very user friendly. The only drawback is that it is a clou...
Wow a whole experience of visiting these offices. Perfect technology for restaurants
I use lightspeed to run my warehouse and 2 retail locations. The training was great for my staff as they are able to figure out rather complex process without knowing anything technical. We don't have to guess about inventory anymore with analytics as well. Highly recommended.
We have been using Lightspeed POS for 3 years. It is a cost effective system. Easy use for team members to learn. The inventory control and reporting are fantastic. Very user friendly and the customer support is amazing. Any time we have a problem they respond quickly and get us up and running, and ...
I've been a happy user of Light Speed since 2010. Customer service & support is excellent. I have a women's boutique.
They actually listen to their customers and try to find the best solution for them.
We have been using Lightspeed for over 10 years. It has been so helpful for our service dept and retail side of our store. We are using cloud base Lightspeed, which means we have a awesome website. What makes our day the most is that the customer service is above and beyond. We can either chat or ph...
Lightspeed is a very friendly user POS system. I have worked with different systems In the past and this one is definitely the best. Customers support is always there if you have questions. Highly recommend this!