Chris White

Review of Lightspeed POS

I have used Lightspeed in a bike shop and it has b...

I have used Lightspeed in a bike shop and it has been absolutely key to success. The ability to use a POS from anywhere, on most platforms is amazing. Support is also a key, and they have been great. Super stable, in 2 years there have only been 2 times the server went down, and both were fixed in under 10 minutes.
We have 4 stores, and with a shared inventory, it has made things simpler. Lot's of small customizable menu's gives a range of flexibility.
Some con's, to make this a honest review.
1. Building a Special order, and transferring it, is clunky, and hard to train staff on. It works, but could use some streamlining.
2. It uses a shared search, for all of the different tabs. So if you are trying to search for a just a labor type, you have to select labor, every line. Still works, just clunky.
3. Lastly, if you sell an item, not in inventory, there is only a yellow warning, at the top of the screen. would be better if it had a "are you sure" and a red warning.
All of this aside, the inventory, labor management, reporting, POS, Work Order, and PO to SO tracking, makes this so much easier.

Chris White
Store Manager
Wheel Sport Bikes Spokane, WA