Our church purchased an Ice maker. The Ice maker quick working after less than a year. Three of us attempted to contact The Legacy Companies for Service. We would wait on the phone for over an hour with no response on most attempts. If we opted to leave a message someone was supposed to respond with...
Do not buy from this people. i bought a cooler from them about six months ago and now is not working. tried to call them many times but they put me on hold or hanged up on me. let massages but useless.
Terrible customer service. will not honor their own warranty. Left on hold for over 45 minutes and then got hung up on. left several voiemails without a call back. I left several Emails and still no response.
This company makes terrible products. The only 5 star review comes from an employee of the company (who coincidentally shares a last name with the President - check linked in!!) . Avoid at all costs.
I would disregard the person who said "people just want to leave a bad review". If you buy from this company its on you. Most people don't complain unless its bad. and I don,t see any other good feed back other than the plant feedback. Anyway I bought a freezer and fridge from this company. The free...
They will not call you back and will not follow through on Warranties. Vince who is suppose to be a manager, hung up on me and then when I called back they put me on hold and then hung up on me again.
Purchased a Supreme Refrigeration commercial refrigerator manufactured by Legacy Companies. After doing this for 40 year I know to ask," is it the entire sealed system or just the compressor that has a five year warranty?" Sealed system warranty is 12 months, even though you are told 60 months at p...
Great gift ideas for the holiday. Saw an Omega juicer in SPY magazine's list of "Top Gifts for Him." easy to use, convenient and healthy. arrived earlier than stated, and was able to gift on time. 5 stars
I bought two freezer units and one refrigeration unit. Since i ordered it from Home Depot online, I felt that the product and manufacturer was legit and reliable. Home Depot wouldn t sell me something that they didn t believe in and backed up. Would they? One of the freezer units compressor goes ...
Have been purchasing my restaurants products from this company for years. At first things were a bit shaky, but since then and even during covid, they have improved dramatically. 5 stars, love their products for my bakery
This company sucks! Don't buy anything from them b/c the moment you have a problem they will just leave you on hold. Been trying to get these guys to take my money for 3 weeks and they just don't want it! This company can't fall off the face of the earth soon enough.
First of all, I bought the Chef's Choice slicer 610 model years ago, which is now owned by the Legacy Companies. Recently I broke a little black plastic piece called the slicer deflector. I was not able to find a replacement online so I called the customer service, after waiting for a long long time...
Absolutely TERRIBLE customer service. I have called, left messages, sent emails, etc over the past several months and cannot get a return communication. After purchasing a defective machine from Sam's, made by The Legacy Companies, I have been involving both groups with very little response. The def...
Not answering my emails. Can't get through on the phone ... they are closed at 2PM EST although business hours at 9-4? Quite a hassle to deal with. I just want a functioning juicer.
I've been contacting this company for a whole week trying to get a part for my customer and NOBODY answers my call. When finally I get someone to answer my call they pass my call to parts and they never pick up the call. I have left several messages and NOBODY has contacted me back!!! I would never ...
Do not buy any of their products. Once the appliance breaks it is near impossible to get parts to fix. Horrible customer service. They do not answer their phones, respond to emails or even update their parts distributors in a timely fashion. You will find yourself waiting months for parts that will ...
If I could give less than one star, I would. I have been dealing (or NOT dealing, which is the problem) with the company for months now. I have maybe spoken to someone once. TERRIBLE customer service, ZERO communication and still dealing with broken equipment.. on our dime. Awful, awful, awful.
WORST COMPANY TO DEAL WITH THEY DONT CALL CUSTOMERS BACK TRIED FOR OVER 2 WEEKS TO GET AHOLD OF SOMEONE , LEFT COUNTLESS MESSAGES. THEY DO NOT DESERVE ONE STAR WHICH I COULD LEAVE ZERO OR NEGATIVE STARS