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Review of Legacy

First of all, I bought the Chef's Choice slicer 61...

First of all, I bought the Chef's Choice slicer 610 model years ago, which is now owned by the Legacy Companies. Recently I broke a little black plastic piece called the slicer deflector. I was not able to find a replacement online so I called the customer service, after waiting for a long long time to get to a rep, then finally got a rep to answer my call, she had no idea what I was talking about and I was asked to email directly to the her with a picture, so I did, but never got a response back. A week later I called the customer service again, same thing, emailed the rep directly and never heard back again.

So I decided to write an email directly to their customer service email address listed online, but never got a response, and I also submitted an inquiry directly through the form on the website, and still never got a response.

Then I called for the third time and I complained about my situation, finally the rep did some research and asked someone senior and found out the slice deflector is called the scraper on their website, while the instruction manual itself calls it the slicer deflector, no wonder everyone is confused. The good news is that they do sell this scraper on their website, but the bad news is for model 609A, 610 and 615, they use the same scraper, which is $30!!! While, the other two scrapers for the other models are only $3 and $5. The $5 one is for the high-end models and is much bigger and a clear plastic that looks much more expensive than the $30 one, what gives???? So buyers be aware!!!