Paul Simmons

Review of Legacy

Our church purchased an Ice maker. The Ice maker q...

Our church purchased an Ice maker. The Ice maker quick working after less than a year. Three of us attempted to contact The Legacy Companies for Service. We would wait on the phone for over an hour with no response on most attempts. If we opted to leave a message someone was supposed to respond within two hours. We never got a response. When we finally got someone on the phone they contacted a local service company they had a contract with and we were told they would contact us to schedule the repair. After several days I contacted the service company only to find out they rejected the service request because they were already over booked. It took over a week to get in touch with The Legacy Companies again. They scheduled another contracted service company. A week later we still have not been contacted to schedule the repair. This has been going on for two months now that we cannot get service or replacement on the ice machine we purchased. This seems like a really bad way to run a business. I do not recommend this companies products as you cannot get service when needed.