Absolutely TERRIBLE customer service. I have calle...

Absolutely TERRIBLE customer service. I have called, left messages, sent emails, etc over the past several months and cannot get a return communication. After purchasing a defective machine from Sam's, made by The Legacy Companies, I have been involving both groups with very little response. The defective machine has finally been picked up (they sent a courier service with no scheduling or announcement--a semi showed up to my house) and cannot get anyone to respond with regard to when my replacement order will be shipped and received. Ridiculous. At this point, I would welcome a refund so I can purchase a reliable ice machine from a reputable company that cares about their customers. I would rate this zero stars if I could.