Hyun Yu

Review of Legacy

I bought two freezer units and one refrigeration u...

I bought two freezer units and one refrigeration unit. Since i ordered it from Home Depot online, I felt that the product and manufacturer was legit and reliable. Home Depot wouldn t sell me something that they didn t believe in and backed up. Would they?
One of the freezer units compressor goes out and so I call the manufacturers warranty department. I give them my info and they said they would ship out an new compressor but wouldn t pay for labor. I wait a week and a half and still no compressor. I call and ask the same warranty guy, Don, who took my information, to see what was happening. Don says he doesn t remember and that there was no claim on the system. I give him my info again and he says it will be delivered in a couple days. Another week goes by and no compressor. I try calling and no one picks up. I leave several voicemails and no return call. I ve been trying for the last 3 days. No answer. Even the operator either hangs up or transfers me to another empty voicemail box. This is the most ridiculous company around. I can t believe Home Depot sells their products. Next I m going to call Home Depot to complain and see what happens. I ll give an update about that later.