I spoke with Serena and Stephania at HomeGuard the most, and both were incredibly helpful and responsive. All of the other people that I worked with/spoke to were very helpful as well. I will definitely use HomeGuard s services again in the future.
Tania Beltran was very professional, courteous, and responsive. Great job.
I love using Home guard! They are my #1 to go to company for inspections. They always find ways to pencil me into the schedule of inspections.
We work with Stephania Perez on our HomeGuard account and she's been amazing with following up with us on or orders and ensuring that we are satisfied with their services.
I have been using HomeGuard services for the past two years. They're very knowledgeable and details with their inspection report.
Good customer service and we get report the same day or the very next day. Getting the report back quickly is a plus, because buyer have an advantage to get the seller t...
Kudos to Jill Guenza, my HomeGuard Sales Rep! She goes above and beyond to be sure that my needs are met when I need help with anything, from making appointments to after close of escrow issues. No company is perfect all the time, but the way the company responds and handles bumps in the road is c...
Office is accessible even on weekends. Courteous and helpful and knowledgeable are Brenda and Cliff.
CJ was fantastic. Overall effective , honest, and willing to answer any questions. Highly recommend CJ !
I would like to especially thank Tania Beltran for getting inspection done in a timely manner and providing excellent service.
Works seamlessly with clients, very knowledgeable and professional.
Excellent customer service with Clifford and also with Kristy getting me an early time for inspection, would use them again and again.
Tania Beltran was very polite, professional and understood my needs after a brief explanation. If need be I would choose her to assist me in the future.
Clifford Wallace provided excellent, professional service today when I called to make an appointment for a home inspection. Great first impression.
Had a very good experience with Home Guard.
I had to re schedule couple times, due to various reasons.
But they were calm, very responsive and cooperative.
Will surely use them more and refer them too.
Thanks,
Varsha Upadhye
Tania Beltran was super friendly, efficient & helpful on the phone.
Jill Guenza is a rockstar. Always enjoy working with a professional.
Great experience. Had to make some last minute changes to a appointment and Jill Guenza went above and beyond to ensure all parties were taken care of and rescheduled appointment for a later time. All worked out well. Thanks Jill!
It was a please working with Homeguard. We are provided with a great experience every time.
Will use this company again. From scheduling, to inspection, to reports it was a great experience!
Clifford was easy to talk to and very professional. He made magic happen and got all my inspections scheduled even though there was limited availability. Homeguard is lucky to have someone with such exceptional customer service!
Bought a house based on their reports, but found more issues than what was reported. Scheduling and order was fine at the start but found out they hire 3rd party subcontractors which makes the job process linger. Then at the end my invoice had an additional "other" charge at the end for obtaining ci...
Clifford and Kristy were very responsive and got us in for a last minute home inspection!
Stephania Perez was very professional and quick to assist me. Thank you for the quick response.
They included false reports in my termite reports, I found that when actual contractors came out and repair the items. It was reported as fungus issue, but it was not. The problem was they replaced the wood members regardless and charged me for the repair. The wood members actually do not even match...
After receiving what I felt was sub-par service and negotiating for a small cost reduction for the additional cleanup I needed to perform following our termite treatment, I posted a negative review. Jessy with customer service immediately (less than 24 hours) reached out to see if she could make it ...
Tania Beltran was extremely friendly, helpful, and knowledgeable in processing my payment. Also Spanish which is something very important to us.
Cody & Scott showed up on time, were courteous/considerate, and did a great job on the inspection!!!
Stephania took care of accounting, and got the receipt over quickly & efficiently. I've used homeguard on several properties, and the results are consistent!
Thanks guys,
Kyle
The inspectors made false claims about the condition of the house. From comments that there was not enough room to walk behind a camper in order to access the side of the house, when in fact a person could pass through the area, to claiming the existence of a flea and tic infestation, the inspector...
Good service, fast and efficient. I worked with Stephania Perez.
I always suggest HomeGuard to my Clients for their home Inspections . They are professional and provide in-depth reports that are easy to read and understand. Jill Guenza , HomeGuards representative In our area , is very Knowledgeable , Courteous and Professional. If you need Home Inspections, Roof ...
I have worked with Jill Guenza and she is great to work with. She is professional and responsive.
HomeGuard always delivers! Clifford Wallace & Katherine Black really saved the day today. Working on a very short time frame, extremely short notice, and totally booked but these fine folks went out of their way to make things happen! Thank you for working around my clients' needs!
HomeGuard folks came in and performed the scheduled section-1 repairs. They entire crew on both the days were on-time and professional, and clarified all my questions. Final payment was also made hazzle-free. Stephania Perez was very cordial, professional and quick.
I used HomeGuard to perform my home inspections back in September 2017. They provided detailed reports identifying several issues that we had remedied by the seller before purchasing. In March 2018, we discovered water damage on interior drywall that required unexpected roof repairs. The licensed ro...
Great service from Kelly Koch. Such a pleasure dealing with great customer service everytime I call in.
Customer service and ability to schedule on tight timeline was impressive.
I would not spend my money here. Inspections were completed with line items and pictures not matching on the report. The company made the mistake and did not own up. Tried getting in contact with Curtis Senior Vice President and he said he was too busy to talk and in a meeting. Invoiced us and over...
Got roof inspection and termite inspection done by them, they said House was all good. Soon after I moved in I had a $4000 roof repair needed and $1000 termite infestation repair out of pocket on my own.
Have receipts of work done they refused to pay for the repairs let alone refund the inspectio...
I have ben Dealing with Brenda Munoz, in the accounting dept , she has been a pleasure to work with , professional, courteous, always trying to accomadate my co. requirements and trying to resolve any Issues! , a tribute to your Co. i have ben dealing with Home Guard for over 10 Yrs , and Staff li...
HomeGuard has always handled my requests promptly and helped explain inspection items to my clients in an honest professional manner.
In particular, Clifford, has gone above and beyond when I m in need of a rush appointment or report. I m truly grateful for his skills and attention to detail.
The company needs to understand that it is imperative for their inspectors to be customer service friendly. My last experience with them ends today. A rude home inspector rushing because he has not had his lunch. He inspected a 2500 sq ft home under 30 mins that's including crawling in the crawl spa...
Carlos was excellent and very helpful in re-scheduling a Home Inspection to accommodate my very tight timeline. I am very grateful!
If I can give you 0 stars I would. I bought a home based on an inspection that you lots did and there was a big leak that somehow the home inspection missed. I will never use you and I will tell everyone in my immediate and extended circle not to ever use you guys for inspections.
Buyer's agent hired HomeGuard to conduct Home Inspection and ALL the items the inspector called out were FALSE. Buyer's agent agreed and NO REQUEST FOR REPAIRS was submitted. Inspectors are not qualified nor honest.
Always good help and on time. Customer service from Clifford Wallace was the best! Help me schedule the date and time I needed.
I love using them, and having re-inspections, they are on my speed dial for inspections and I love the record keeping on each property. You can call in and request old reports if authorized and helps in knowing where to look at homes and the needs of each property. Clifford Wallace you were awesom...
I have been working with HomeGuard for years and am very happy with the service. The customer service is top notch and I have had a great experience with a billing representative, Stephania Perez. She is very helpful and responsive. You are in good hands working with HomeGuard.