Stay away! Far away! I would give them a negitive stars if I could. I lived here for over 3 years. I had so many issues with management and service issues. Let s start from the beginning. The day I moved in there was still people working in my apt. Leasing office said it was ready so we arrive with...
I called About my ac being out while it s 99 degrees outside. I asked when is the soonest someone could be here because i have Children and it s very hot. The guy on the phone said i don t know you will have to wait and see. Like how do you not know time frames then i asked Is there anyway i can tal...
This is by far the worst place I every lived. My neighbors kids jump and run across the floor all day and night. They also bang on the walls and leave trash in the hall ways and at the main entrance. So now all the stray animals live in front of the building. The mouse problem is unbarrable that I h...
Don t move here all of their complexes are crappy. Getting a hold of them, forget about it! I had my heat off for days and they did nothing.
My first time handling everything by myself I honestly think it went ok. The customer service skills ms.Stacey and the other lady has was fair. Never had a problem from either one of the workers. Only problem I had was the lack of sources that I needed. Meaning I asked them days before my move in da...
Very quick move-in. Very nice people. Very prompt about answering the phone
Rent price is what got me this place and I have been greatly satisfied by both staff and maintenance. Customer Service is their priority and it shows. Maintenance repairs are done right the 1st time and the crew very polite. Local area has nice shops with some good eateries.
Had to call the emergency maintenance line after a 10 minute recording I finally get the ring to only be put on hold for almost 15 minutes to be answered by a really rude guy and then I told him that i cant turn off the water and only way to stop it was by holding it. Right now i have been prisoner ...
This is a good community, good place to live, staff and maintenance come out quickly and on time.
(Cockeysville/Timonium) This is the WORST AND UNPROFESSIONAL apartment complex to live in. You call for a maintenance request and they come to you when they want you to. They re-rented my apartment without asking us about if we wanted to renew our lease. The walls are super thin! I can literally hea...
My experience today was great. I was satisfied with everything I saw in the apartment. I was satisfied with everything Ms Janelle told me about the apartment. I would definitely recommend to a friend.
I have been here for two years and have had no issues, maintenance comes quickly, if everything goes well I'll stay another year
Terrible place. Lots of mice and cocroach in it. If you care for your health and your children's health, please please do not rent here.
OMG THEY ALL GIVE 90,000,000,000,000%... TO THEIR TENET'S ETC WONDERFUL FOLKS ;-)
I hope they go out of business, garbage people with not a single honest employee on staff.
I was a long time resident at the apartments in Cockeysville and loved the size of my apartment. I had a few issues in the past but nothing major that would make me want to move if I hadn't purchased a home.
I ve Lived here for three years and I love my community! Such a peaceful place to raise my daughters
I have been a resident for Hendersen Webb for over 10 years and can t be happier anywhere else. Rent is reasonable, customer service is great, always work with you. Community is close to a lot of places, safety is great and it s well kept. Maintenance problems always done on time. They are always f...
I've had no problems its pretty kid friendly and maitenance is wonderful, they fix everything right away. not sure why all the bad reviews, our property manager is awesome!
IF I COULD GIVE THIS NEGATIVE STARS I WOULD. Apartments are infested with mice and bugs. Noisy neighbors that have caused countless sleepless nights from loud music, banging and stomping. Rental office & maintenance are a JOKE!!! Car was broken into and stole my belongings. There was also a supposed...
This is the worst place to live ever. My building has lost hot water more than a dozen times just this year alone. This company offers no type of credit with your rent when this issue is consistent. I am so over this place I cannot wait until August to move out of this god awful place. Please Please...
I moved into Cranbrook Hills last year and have been very satisfied with my apartment so far. My girlfriend likes the renovated kitchen.
Very satisfied withy new place! Maintenance is prompt, leasing agents were very professional and helpful.
Enjoyed my 4 yrs. in my apartment, as well as my neighbors. Maintenance always came in a timely manner. Also Janelle was very helpful to me during the transfer process.
Contractor came to clean my airducts yesterday track mud through my apartment its on my carpet they didn't put the screen in correctly back in my window now I'm being told i have to pay for my carpet to be cleaned they won't come put the screen back my window in because its an emergency they don't ...
AVOID. Unprofessional staff. No hot water/heat in the winter. Cockroach ridden.
I moved into the apartments 2 years ago. No issues except for the past 4 months.
I can only assume a new property manager began working and this is how I was treated -
Will forcibly evict a veteran if they discover you were in the military. Will not explain their complaints except in vague te...
Mr. Dorien, The maintenance supervisor and his staff are very professional and very courteous. The are always willing to help and they do a great job. Henderson Webbs Management should be proud of these men and the job they do. Please take care of these guys, they are well worth what they make if no...
Do not rent from you from customer service to maintenance they all are horrible! The staff does not care about their tenants! Their very money hungry and are legally scamming their tenants through the effed up leasing agreement!
I've been a resident with HWI for over 15 years. I have resided in three of their properties, my current residence is Wintergreen Apartments. I LOVE Wintergreen!! My community is peaceful and always clean. Maintenance has always been prompt and efficient. I would definitely recommend.
Stole money from me on 2 occasions now and had to go through my bank to get it back. DO NOT trust these people.
The apartment is amazing it was clean well fixed great help from all the employes
Rossbrooke Service Manager rolled up in front of my building today blanketing the entire front lawn with insecticide. No notices, no permit and when asked he said received a call to get rid of Bees. The Bees he killed were Carpenter Bees, the male of the species has no Stinger. People sit on the law...
The neighbors are friendly and there are many children in our complex.The playground should be updated and cleaned for the children. Most maintenance staff are professional. Most of the customer service representatives are respectful.
Rent is over rated. Better deal private renting. You will pa...
I have had a better experience at Hendersen-Webb than with most of my previous private landlords. At present I have a gem of a dedicated maintenance worker who takes pride in his work. Complaints against other tenants are taken seriously. The landlord strives to make it's tenants happy.
I really love my apt, my building everyone get along, keep clean, I love my apt kept nice and clean no bugs
Moving into the apartment was great! The staff were so friendly, and they made the whole process enjoyable. I would definitely recommend living her to anyone. We have loved it so far!
It cheap for the area but customer service is the worst and maintance is lazy. Forget winter they don't shovel their plowing is one pass with pick up in 3 days i been two years my apartment isn't bad but i have had friends come and go and the horror i have seen. I saving for a house so this wi...
I ve lived at the timbers apartments in Catonsville going on 2 years. The staff is always very helpful and professional. The maintenance staff is always ready and available to help. Grounds are always well maintained which makes it a friendly atmosphere for kids and pets.
So, I've seen some conflicting reviews. But so far maintenance has been prompt. The online and I'm person payment options are nice and easy to use. The neighborhood is calm. Everyone I've met so far has been nice. I'm happy with my junior one bedroom! Kings Mill is a perfect start for me.
ZERO STARS, READ IN FULL FOR YOUR BENEFIT!!! Shower water slow up to nearly nothing, can barely wash your hands! Water floods kitchen floor everyday! Air conditioning goes up and blows hot air, they come to fix it and the fix lasts 3 days to a week! Bge bill raises due to the air being broken! Also ...
first of all i am not the type of person to write reviews however i am beyond frustrated and i want to warn future residents seeking affordable housing; maintence is horrible, since the buildings are not maintained well and when called the job is done in an unsatisfactory manor many issues with your...
I lived here for just under a yr and I am excited for it to come to an end. The apartment complex is dirty. I have seen rats/mice and and out of the complex. Always trash filled and on the floor. Everything looks good until you touch it and they are broken, windows, doors, closet, lights everything ...
I am so disappointed and frustrated with Henderson Webb as a whole specially the Wellington Gate Apartments. The customer service within this company is horrible to say the least. Eureka and the other lady in the leasing office is extremely unprofessional the whole establishment is unprofessional.
...
This is the worst apartment company ever to move with ... I'm filing a tenat holding form .
My visit with Dwainneir is always very pleasant from the 1st day I applied to continuing, she always gives me excellent customer service she's very attentive, patient, informative and very good at what she does. It's been nothing but a blessing every time I converse with her and she's always profess...
This is the Second time I am writing is review. The manager has said he looked at my account and said the issue has been resolved but that is not true. I wrote a letter recently to corporate stating that we still have mice and the exterminators has pretty much gave up on catching this mouse. Yes man...
It s been a pleasure living here all these years. The grounds are very well-kept and the maintenance staff are courteous and professional.
I moved in and instantly fell in love with my apartment. The service was welcoming and very enthusiastic. My carpet was freshly steamed, the park is in eyesight, great for kids. The neighbors are friendly and I love that you guys handle the garbage.
I've lived at 5 Corners for under a year now and I will not be renewing my lease or living with Hendersen Webb ever again. I live on the third floor and the air conditioning hasn't worked for all of June. I've called multiple times to get someone out to fix it. Finally, someone replaced the motor an...
Maintenance stinks & they charge for things when you move that you aren't responsible for!
I love it here. It takes maintainence months to fix the dishwasher. Oh and they make up stories saying whats wrong. And they never fix it.
I put numerous requests in on February and its now May still have not fixed it
If I could post 0 stars I would. The air/heat has stopped working 4 times in the year I've lived here, with the last time taking them almost 2 weeks to fix. My apartment was 80 degrees and I have 2 long haired dogs and they didn't care. My sink was clogged when I moved in to the point where I had to...
Very warm welcome, friendly customer service as well as quick handling for any situation that arises. They provide clear explanations for all things discussed. Provides a good environment.
We moved to Tall Oaks in 2007 with the intension of staying only 1 or 2 years at the most. We became very comfortable in our 2 bedroom apt plus it is very cozy. It's perfect for us in the season we are in nowin and close to one of our jobs and shopping areas. It's quiet and pretty much kept up well....
I've heard nothing but bad things about this place but it is the cheapest in the area and being that I'm not a doctor or lawyer and am also not eligible for any kind of financial aid I had no other choice but to move in here. The apartment itself is not too bad other than the paper thin walls and g...
Henderson-Webb is the worst management company I have ever dealt with. I have been in real estate for years and never before have I encountered a company with such poor customer service. First of all, when you call their office during business hours, you will be waiting ten to fifteen minutes MINIMU...
YOU HAVE BEEN WARNED.... DO NOT Move here. I lived here during nursing school and these apartments appear nice until the mice takes over. First of all, the lease is rigged up, they want you to give them a 90 day notice before moving out. Secondly, the toilet and sinks leak at least twice a year. Fin...
I have been here for two years and have had no issues, maitenance comes quickly, if everything goes well I'll stay another year
Always help me resolve any issues I have maintenance always follows up with me the company makes a good effort to help it s residents
If only I could give them 0 star. When you apply for the apartment, you have to sign a lease. If you change your mind or not able to take the apartment, they hold you responsible and do not put the apartment back on the market to be re-rented.
I unfortunately fell into their trap. I am going thr...
The best moving I've had. Justin, Robert, Dwainneir, were amazing. Great customer service, I am very happy and pleased.
When I initially applied the apartment assigned was not what I applied for. Viewed a model but was not able to see the actual unit until time to pick up my keys. The updates are amazing. A few hiccups nothing major. Yes the walls are thin but I mind my business. Sometimes you wish for neighbors a li...
I live at the mountain ridge apartments in Glen Burnie md and it has been the worst experience ever!
I moved into the unit and the previous tenants did pay their electric bill. So when I moved in I sat in the cold with no power all day because bge assumed that I was trying to get service for the pr...
Unresponsive when it comes to emails and unprofessional management despite being a loyal renter for 20+ years. Their rental agreements are unclear and I am locked for another 2 months. Despite the cheap cost, you have to be able to deal with mice and mold! Additionally, their Google review page is s...
I love this area because it is only 5 minutes from my place of employment and shopping stores are within walking distance.
I moved from one property to another with little to no issues. Few minor repairs but I can say I'm happy with my new place.
Its a pretty nice spacious apartment and quiet lots of playgrounds for children and the landscaping is always a ten the property is kept nicely
This place is the worst Apt I've ever been to, they are thieves, and liars all the way.
I wish I could leave a zero star review. This company honestly does not even remotely deserve the 1 star I have given it here. Living here feels like being scammed. Living here literally brings me dread. I dread being in my own place of residence, a place that should evoke a sense of peace and safet...
Terrible service, terrible customer service. They never help in anything, when there is an emergency or some maintenance no one solves anything. I have lived with a rat problem for 10 months !!!!!!!! And I complained from the first month that I saw them. They do not maintain their departments, they ...
I experienced nothing but great customer service with the leasing associates. They were nothing but patient with me which makes me feel very comfortable.
could not hate this place anymore. the worst place for anyone to rent. save yourself the anger and go to another community!!! everything about this place is trash, the apartments, its maintenance and customer service is even worse than trash.
Worst customer service!! Maintenence never comes when you call. Normally takes them 2 or 3 days. Hot water goes off at least 3 times a week. Do yourself a favor and don't rent any properties from these crooks.
I've been emailing and Facebook message and even put in a work for an issue , and haven't gotten anything.
Its horrible getting maintanince not because the staff but the company itself doesnt take care its tenants!!
I lived at Whispering Hills for 4 years and loved my apartment. I've had a few maintenance issues but they have always been resolved.
WORST COMPANY TO EVER RENT OUT APARTMENTS! They have rats and roaches.. and has one of the worst maintenance teams. They definitely DON'T have renovated apartments. That's one of the biggest lies they have to tell. Also they only are able to get one cable service which is comcast and the service is ...
Love my 1 bedroom apartment!!. It is very roomy, plenty of closet space and an updated kitchen which is a plus!!.
HORRIBLE!!!! The only pleasant experience I had with Henderson-Webb, was when the were trying to get me to sign a lease...once I was in...they were the worst property management organization I have ever dealt with. They even stole personal property from me and the next day they denied even having ...
I moved to this place last month. Customer service is rediclus. I didn't get any bill for first month and they charged me for late payment!!!
I called them severall times and emailed them about my bill and they said I will get bill 6 week after move in however they charged me for late payment in fi...
Horid company run by liers, and people out to take your money. Buildings infested with roaches, tile and cabinets over 20 years old at least, and everything in my studio apartment was put in poorly or falling apart. Staff is rude, unhelpful, and just out to get your money. Neighboors are noisy and e...
Very much like the staff, apartment, and area. Staff very very helpful.
Hendersen Webb is a great property management company. They are very professional. Maintenance always comes in a timely fashion. I never have any issues with my apartment.
we moved to an apartment on hogarth circle in june 2016. the same day we moved in, the person below us was blasting music. and they did this several times a week for months and months. they were finally evicted, right? i thought 'oh maybe we can have some peace and quiet now', HAHA, NO, the people h...
Going on over a week with no BGE due to an old tenant after transferring from an apartment with Henderson Webb that had this issue with cable initially. These things should be checked before approvals are issued. :(
Worst part is I am responsible for submitting all of the verification paperwork f...
The Apartment I live is about the best in the area. The place is peaceful and its just a place you want to live in. Before this place I lived at an apartment on Back River Neck Road and this place is a huge improvement. Maintenance comes out and place is kept clean.
I have lived in various neighborhoods of Hendersen-Webb and enjoyed them all. I highly recommend them to anyone seeking a nice new home.
I love this place the company the staff here are amazing this is the best place ive ever lived and the management gave me a second chance despite my credit or rental history and its a quiet safe clean living environment no roaches or mice grrrrrrrrrreat place to live and the customer service staff R...
Very quiet and clean neighborhood. The maintenance staff is great. All repairs are quick with little inconvenience. The call center staff are great. All my neighbors are friendly and quiet. I would not live anywhere else.
Horrible place to rent. Every correspondence includes a threat from their lawyers. They cheat you out of money. Never get your deposit back instead get a huge bill. Ridiculous
The staff was very helpful and took care of everything I needed with a smile.