Fastweb

2.6 · 119 reviews
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Sergio Russo
Reviews 1
2020-09-24 15:22

I am a Fastweb customer with an adsl that has been...

I am a Fastweb customer with an adsl that has been working for two years. I was contacted by the salesman to switch to mobile fastweb with a 6 contract with 500 minutes, 500 sms, and 3Gb. I joined and ........ I NEVER HAD IT DONE !!!!!!!! I am with the mobile phone blocked for 9 (nine) days and in...

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Paolo Casalieri
Reviews 1
2020-09-23 14:21

This immense building houses racks, servers, switc...

This immense building houses racks, servers, switches, kilometers of copper and fiber cables.
The only note is too much bureaucracy at the entrance, moreover there are apparatuses of many large companies and national bodies in there.

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Alessandro S.
Reviews 1
2020-09-20 07:32

L'inconpetenza regna sovrana.

L'inconpetenza regna sovrana.
Sono cliente fastweb dal 2005 e posso solo dire che il servizio, le competenze, e gli strumenti offerti da Fastweb peggiorano di anno in anno.
Ora stiamo ormai arrivando alla frutta.

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Art Elite Paintings
Reviews 1
2020-09-17 05:21

bad, I made the fastweb fiber contract, after days...

bad, I made the fastweb fiber contract, after days that did not work, and came a technician who has distorted the positioning of the model where it has always worked with the adsl, did not worry if it worked or not, and even worse after the malfunctions, only one switchboard from albania answers tha...

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Studio Legale
Reviews 1
2020-09-08 19:36

a star and too much. contract that does not respec...

a star and too much. contract that does not respect the parameters offered (adsl much slower than what 'ensure), efficiency in the request of bad intervention, great difficulty talking to the operator. A vote stipulated a contract the customer and abandoned in the midst of various disservices .........

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Rolando Capasso
Reviews 1
2020-08-27 19:43

SERVIZIO PESSIMO IN TUTTI I SENSI, NONCHE' FATTURA...

SERVIZIO PESSIMO IN TUTTI I SENSI, NONCHE' FATTURAZIONE CON SKY ASSURDA
11/2018 accetto passaggio a fastweb via telefono
11/01/2019 arriva la proposta di abbonamento (contratto)



al oggi 17/07/2019 continuo a ricevere avvisi di pagamento.

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paolo Sommariva
Reviews 1
2020-08-26 22:22

Suddenly, since 11 May 2017 I can no longer log in...

Suddenly, since 11 May 2017 I can no longer log in and, consequently, use my work email. The situation is creating serious problems for me, I have called in vain and countless times to a poor service that answers from Romania. To date, after a full 18 days, the problem persists and nobody informs me...

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paolo garioni
Reviews 1
2020-08-25 15:19

One of the great telephony operators, here are the...

One of the great telephony operators, here are the main offices, where the management and operational departments are located. These offices are used by employees, so there is no real access to the public except for particular situations. The contact between users and Fastweb is almost always via te...

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andrea carone
Reviews 1
2020-08-17 17:07

Marco Esposito I look for the modem from September...

Marco Esposito I look for the modem from September 3rd ... I can't upload the photos otherwise I would show you the ticket opened on September 3rd ... bid at the appointment, now next November 26th ... plus it's a week that I delete comments on Facebook

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Elena Battaglia
Reviews 1
2020-08-10 06:52

It is a scandal the control unit from 3 days is 2 ...

It is a scandal the control unit from 3 days is 2 days that the technician must come from 19 to 20 and he never showed up .. I call the 192193 assistance and continue to answer me that they see the file open and will contact me tomorrow an operator to make an appointment for which the technician doe...

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marco giannatiempo
Reviews 1
2020-07-26 19:47

they are really bestial: I pass on to another oper...

they are really bestial: I pass on to another operator in October, but they continue to invoice. Recommended delivery in June with acknowledgment of receipt, but continue to invoice. You write them, they don't answer, you call them, they don't know.
WE HOPE FALLISCA SOON, the only solution.

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William
Reviews 1
2020-07-17 04:09

I closed the telephone service with Fastweb last A...

I closed the telephone service with Fastweb last April by switching to another operator. Nonetheless, Fasweb continued to charge the telephone service costs for another three months. In April I opened a complaint asking to be reimbursed ... today, October 9th 2018, after numerous phone calls to the ...

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Ip InsonPark
Reviews 1
2020-07-16 03:47

Very bad !!! I have been a customer for over 10 ye...

Very bad !!! I have been a customer for over 10 years and I RECOMMEND THAT YOU REFER TO ANOTHER OPERATOR, THE FIBER HAS NOT ONLY HAVE THEIR MOUNTAINS. Never again with FASTWEB. I had to cancel a contract for a technical problem that was never solved and after 3 registered letters I continue to pay t...

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Danilo Leporani
Reviews 1
2020-06-26 02:17

NON-EXISTING CUSTOMER SERVICE

NON-EXISTING CUSTOMER SERVICE
I tried to contact the call center for a whole morning but on time when the office in Tirana is passed to me (once the operator has been assigned) the call is suspended and no one answers. In particular, the same operator refused to answer three times. To date I have t...

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Franca Dimauro
Reviews 1
2020-06-20 05:20

Bad, bad, bad. I gave a star, to write a review, b...

Bad, bad, bad. I gave a star, to write a review, but they do not deserve that either. To activate the line everything is happening: wrong addresses, the operator tells you that the fiber arrives and the technician says no. Start all over again and even send the modem to another city. To be premised ...

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Marco Levi
Reviews 1
2020-06-11 05:27

I was one of the very first fiber subscribers, in ...

I was one of the very first fiber subscribers, in general I found myself quite well, until with the competition they lost competitiveness, maintaining high rates. They have a call center managed from abroad in an absolutely approximate way, and not suitable for solving the problems of the Italian us...

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Orlando Corelli
Reviews 1
2020-06-07 17:14

IT IS A SCANDAL YOU CANNOT CONTACT DIRECTLY ANYONE...

IT IS A SCANDAL YOU CANNOT CONTACT DIRECTLY ANYONE ALWAYS SAY FROM THE ALBANIA THE SERVICE IN MILAN TO PROBLEMS AND BETWEEN THE OTHER THE CONTROL UNIT AND 'IN A STORE THAT IF CLOSED DOES NOT ALLOW INTERVENTION AND THE GRACVE THAT YOU CANNOT' TALK IN ADVANCE WITH THE TECHNICIAN TO INDICATE THIS PROBL...

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marco vignaroli
Reviews 1
2020-06-05 20:42

Switch to Fastweb and how to commit suicide the on...

Switch to Fastweb and how to commit suicide the only star is for connectivity.
For the rest it is the company of the bell you go from one call center to another from Tirana in Albania at number 192.193. I went from Tiscali to Fastweb making a contract via the Web with the request to pass my number....

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Andrea Fin.
Reviews 1
2020-06-04 06:26

Sono qui per raccontare la mia tristissima esperie...

Sono qui per raccontare la mia tristissima esperienza con questi veri e propri truffatori di Fastweb!

mi dice che non posso aderire all offerta e che dovrei aprire un nuovo contratto IN SOSTITUZIONE DEL MIO.
malgrado il mio sospetto porto avanti la pratica.






diffidate sono dei ladri ...

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Lucia Agnoletti
Reviews 1
2020-06-02 01:09

NO LINE FOR MORE THAN A MONTH - FIBER IS NOT FOR E...

NO LINE FOR MORE THAN A MONTH - FIBER IS NOT FOR EVERYONE AS THEY TELL YOU. Fastweb customers for more than nine years, in mid-March an operator called us saying that our area was reached by fiber, and to offer us the service for free, and a few days later a new modem arrived, free of charge. Withou...

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Matilde Brambilla
Reviews 1
2020-05-21 07:39

well everything except communication, very kind op...

well everything except communication, very kind operators, VERY, but as far as I can understand they can't manage your SYSTEM and probably won't even access it for changes requested by users, as to virtual chat it seems programmed to answer, to any question, inviting the user unhappy to express hims...

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Edar Fernando Gadea Cuadrao
Reviews 1
2020-05-20 09:01

about 1 month I called the fastweb customer servic...

about 1 month I called the fastweb customer service, the operator who answered me I don't remember his code and / or name .... after a while of the call he became a rude raising my voice and saying some absurd things ... . however I am trying to do a moving service .... 1 I find myself having to pay...

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Emanuele Pick
Reviews 1
2020-05-15 19:22

Unfortunately my experience has been bad. Two year...

Unfortunately my experience has been bad. Two years of hiccup connection, sometimes even slow, problems never solved. I have changed operators for almost a year and now everything works perfectly. By the way, they had four months to pay me back a credit that I have accrued towards them, and they wer...

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Servizio Radiologia
Reviews 1
2020-05-03 06:54

Strange that a company like Fastweb send you an in...

Strange that a company like Fastweb send you an invoice dating from 2018 to 2019 of 1 SMS not paid a total of 0.15 including VAT Cent. How can they not feel any shame for such a sum. Suffice it to say that for a payment with a postal slip you pay 1.50 and a wire transfer 0.70. let me know a lo...

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Francesco Zucchi
Reviews 1
2020-05-01 16:52

I have been waiting for 2 weeks for a new activati...

I have been waiting for 2 weeks for a new activation and I have no contact with anyone, despite a contract already made. There is no information on the person page, bad service at a time when I have an urgency and when I was guaranteed speed.

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Damiano Colla
Reviews 1
2020-04-23 19:51

they had started well ... then they get lost in a ...

they had started well ... then they get lost in a glass of water made of discourtesy and inability of customer service. I made a mobile contract associated with my home line and after a month of requests for support I canceled the mobile contract because I was unable to make a trivial portability .....

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Riccardo Colombo
Reviews 1
2020-04-02 13:02

I give a star because less can not be done, the co...

I give a star because less can not be done, the company of scammers enter into false offers in order to buy up the customers, then they change the conditions on the contract ... They also say that the activation service is immediate but several days go by!

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PAPPAGALLOCENTER DI CACCIA FABIO
Reviews 1
2020-03-17 11:17

I sent a PEC certified mail letter with cancellati...

I sent a PEC certified mail letter with cancellation for home and now I will explain better:
During the move, I asked for the move of the line to the new home indicating that from August 1st the new home in a new apartment.
In the meantime, Fastweb thinks it well to add an increase to the contract...

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edo edo
Reviews 1
2020-03-07 21:48

lousy service. They don't call you back even if th...

lousy service. They don't call you back even if they promise. I have been waiting for months for a text message with the data to access the MyFastweb app. never arrived. They tell you, for any assistance contact us through "your requests" from your MyFastweb customer area. we will contact you. But w...

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Akhimien Iyayi
Reviews 1
2020-03-05 17:44

I terminated my Fastweb contract in May 2020 but y...

I terminated my Fastweb contract in May 2020 but yet i kept getting charges up till date. I have been requesting for a refund but i kept getting unfulfilled promises. Very poor customer service and no English speaking representative. It was a bad choice using their service.

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Luca Roberto
Reviews 1
2020-03-02 13:22

A few years ago Fastweb was a reliable provvider (...

A few years ago Fastweb was a reliable provvider (for business) and unfortunately over the years has increasingly worse: lacking the technical update, the services provided did not evolve with the market and have become obsolete and poor quality, the service there is assistance but it is very bureau...

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