Entrust Energy

3.3 · 511 reviews
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Rh-Negative Virgo Enchantress
Reviews 1
2020-09-27 15:15

I'm a very unhappy, dissatisfied, and disgruntled ...

I'm a very unhappy, dissatisfied, and disgruntled customer. When I signed up over the phone, i was not made aware of the disconnection and reconnection PENALTY CHARGES OF $60?!?! So while I cannot always afford to pay my bill on time, I still pay it, even if service s interrupted...so this happened ...

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Sapphire Albright
Reviews 1
2020-09-25 21:23

I have had this company sonce February on 2015 and...

I have had this company sonce February on 2015 and I started off with a very inexpensive bill but somewhere between May 18 2015 and June 1 2015 my bill went from $167.34 to $510.92!! That's less than 30 days!!! My bill has continued to get higher and higher even though I only run my air at night. Cu...

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Joseph Hagins
Reviews 1
2020-09-25 09:42

Only Electric Company that I know of that allows y...

Only Electric Company that I know of that allows you to be up to 20 days delinquent on your electric bill without charging you late fees or turning your power off. They even give you a reminder call, not a threat, but a genuine courtesy call. I wont be changing any time soon!

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Jessica Angulo Alvarez
Reviews 1
2020-09-24 17:26

If I could give 0 stars I would. At first it was f...

If I could give 0 stars I would. At first it was fine, then their prices became so expensive, they cheated on my husband that they would give him a good price and they did it for three years, we live in an apartment and our bills are 200 pesos up, too expensive for such a small place. They charged 3...

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Shreyansh Bhatt
Reviews 1
2020-09-22 18:13

I wish I had an option to give negative star to th...

I wish I had an option to give negative star to this company. They showed up at my place before a week and said "You do not have to do anything just verify your information and we will reduce your bill". They called me and asked to verify the information. On that call I clearly said "I do not want t...

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Steph Giron
Reviews 1
2020-09-22 14:18

This place charged me $300 for moving out of the p...

This place charged me $300 for moving out of the place a family member was staying. I called them multiple times and i explained the situation and i was advised that it will be no issue, even sent them the USPS paper where it shows the change of address however they still didn't removed the early te...

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Kelli Belyeu
Reviews 1
2020-09-20 05:11

This electric company is a joke...anyone I know I ...

This electric company is a joke...anyone I know I tell to steer clear of them. They charge for anything and everything they can legally and if you have an issue, they always claim their hands are tied and you have to get it figured out. I had an issue with paying at a pay station bc Internet was dow...

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David Perez
Reviews 1
2020-09-19 18:02

I find this app very useful...

I find this app very useful...
I literally see now where I can conserve and save.
Thank you for this courtesy, I myself really appreciate it...and I feel that it's a very kind and responsive act on your behalf.
Thank you for your courtesy.
D.

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Christine Conner
Reviews 1
2020-09-16 08:14

My mother is a customer of yours. She received a ...

My mother is a customer of yours. She received a phone call supposedly Entrust. They told her that her electricity was going to be shut down in 30 minutes for lack of payment. My nother is 84 years old. She called me on the verge of tears she felt sick to her stomach. My mother alwats pays her ...

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Ben Cooper
Reviews 1
2020-09-14 01:44

One of the worst experiences I have had with a uti...

One of the worst experiences I have had with a utilities company. There was a transfer of ownership in a business I was buying that wasn't completed for 1 month after the original documents were submitted. I ended up losing power and having to close my business and turn away customers for 1 full d...

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dawt thasung1991
Reviews 1
2020-09-13 13:37

I have this company with about 8 years .Today I ca...

I have this company with about 8 years .Today I call to the company for my bill because I didn't receive by the mail . You know the lady tell me my electric was ready transfer to another company without discuss us.And I never heard that company before .She just give me ph number only . I'm so disap...

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jargz
Reviews 1
2020-09-11 15:42

I am requesting a commercial connection and the gi...

I am requesting a commercial connection and the girl simply told me that it is not possible because the premises are not enabled, even though she has already had TWO contracts with the same company, the same premises, she provided number of contracts, meter, etc, and that not that the service could ...

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Jen D Freshour
Reviews 1
2020-09-11 05:48

SCAMMER ALERT SCAMMER ALERT...HIDDEN FEES OF OVER ...

SCAMMER ALERT SCAMMER ALERT...HIDDEN FEES OF OVER $1900 FOR CANCELLATION.ITS UN AMERICAN AND FRAUDULENT.YOU MUST BE FOREIGN OWNED.REAL AMERICAN UTILITY SUPPLIERS DONT RIP OFF THEIR AMERICAN CUSTOMERS.IAM TURNING YOU IN TO THE BBB

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Christopher Vick
Reviews 1
2020-09-09 13:11

If I could do zero stars, I would. I received a bi...

If I could do zero stars, I would. I received a bill today which included an added charge from March. The person I talked to said the reading we paid for and the reading they now have are different and we must pay the difference. How can they just change the reading and then charge us?

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quang nguyen
Reviews 1
2020-09-08 20:50

This is scam company, they told me sign the contr...

This is scam company, they told me sign the contract with 4.5c and I'm end up with 12c and then they said the bill will go down for next month because weather too hot after second bill my bill from 12c up to 18c and I'm calling customer for appointment with broker , they said 24-48h but after 2 wee...

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Laura Mendiola Macias
Reviews 1
2020-09-08 07:15

consumption use was 18.00 yet every month my bil...

consumption use was 18.00 yet every month my bill is more than 300. This is a gym, so we are open 3 hours a day. NO AC, - all we have is one residential fridge and a cash machine! this company is a thief and should not be in business!!! stay away

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Ali Sajadi
Reviews 1
2020-09-07 11:41

If I can say one thing about Entrust Energy is tha...

If I can say one thing about Entrust Energy is that they need more people like Jorge Mendoza on the line for customer service issues, promote him to a trainer or clone him to afford their customers the skill set required to make things right. My issues with the company have been outstanding for the ...

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Lisa Jackson
Reviews 1
2020-09-07 10:35

If there was a negative 10 option that's exactly ...

If there was a negative 10 option that's exactly what I'll give this so called electric company, I don't know who this company is paying for these reviews but I hope it's worth the money for the lies.
I was already 1 year into my contract when I moved and they automatically added another year, sa...

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Nancy Machuca
Reviews 1
2020-09-04 16:10

I saw it was 3 stars rated but still gave it a sho...

I saw it was 3 stars rated but still gave it a shot, such a disappointment! Somehow our bill just went up and up and up at a point we would pay $200 (2 people) when we would rarely be home and use the electricity!
They also didn't give us our deposit back!!!! I don't recommend this company to anyon...

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Jesse Cruz
Reviews 1
2020-09-03 07:16

Great Help.

Great Help.
Gave all options available to me and worked until i was satisfied with the conversation.
I appreciate the help!

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Jay Zee
Reviews 1
2020-09-03 06:42

HORRIBLE! At first our bills were extremely reason...

HORRIBLE! At first our bills were extremely reasonable. Around $80. Our routines haven't changed one bit in our household regarding energy use. It's always been the same. For the past several months my bills have been creeping up higher and higher. First it was around $150... then $230.. Now it's cr...

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Brenda Crawford
Reviews 1
2020-09-03 04:34

Please, Don't accept Entrust Energy services. The ...

Please, Don't accept Entrust Energy services. The representative that came to my resident, representing Entrust Energy, lied about the entities of the bill. I haven't had Entrust Energy for almost two months and I've requested a final bill starting that I have a Zero Balance. I'm told that they can'...

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Porscha Stevenson
Reviews 1
2020-09-02 21:12

They cut my lights off on a Saturday around 7 pm (...

They cut my lights off on a Saturday around 7 pm (mind you they close at 2pm & closed sunday) so my family was without lights the whole weekend. Monday comes and we call entrust to see why the cut my lights off when I paid my light bill 5 days prior to the cut off on sat ur day and. They tell me tha...

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Concepcion Rojas
Reviews 1
2020-09-02 11:00

Hello, good afternoon, today I just want to congra...

Hello, good afternoon, today I just want to congratulate a very special person, an agent named Henrry, who I had the good fortune to assist me today, since I have been waiting 3 months to deal with someone like him, thank you Henrry for your professionalism , your good character and the attention an...

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Ms. Stacey
Reviews 1
2020-09-01 00:41

Mr. Alex really was great at what he did this morn...

Mr. Alex really was great at what he did this morning on the behalf of my call to the Entrust company he saw my problem perfectly he gave me hope because I was so stressed on not knowing how I was going to pay my electric bill and he gave me options that was so helpful and I m so thankful for what ...

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Danielle Moore
Reviews 1
2020-08-28 07:31

I signed up with entrust because I was offered a l...

I signed up with entrust because I was offered a lower rate, but the bill is higher that my last company! There is a $55 fee just administration. I had to pay a $150 broken contract fee with my last company just to end up paying more! I should have stayed with the company that I was with smh

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Diggs
Reviews 1
2020-08-26 03:59

Pricing is outrageous! They claim to use 'remote' ...

Pricing is outrageous! They claim to use 'remote' meter reading. Your bills will always be high. The customary response from the company you see below, is a farce. I've already contacted customer service and, gotten lame reasoning as to their billing. No explanation for high charges. None. As in sev...

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Jorge Estrada
Reviews 1
2020-08-22 15:13

I have a account asked about adding a guard light ...

I have a account asked about adding a guard light and having it connected. Next thing i see if a $200 cancellation fee added to my bill when i NEVER TOLD THEM TO CANCEL BUT ADD WHOEVER WORKS THERE DOESNT LISTEN AND A BAD COMPANY TO TRY TO GET GOOD CUSTOMER SERVICE!!!!

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TALISHA THOMAS
Reviews 1
2020-08-19 15:30

I received quality service during my 5 years with ...

I received quality service during my 5 years with entrust. Iam sad to have to give them up due to moving and them not servicing our new area. But overall a wonderful company. Hopefully one day they will move to my new service area.

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Teri Hoffman
Reviews 1
2020-08-17 15:25

Liars, scammers and no customer service!!! They ca...

Liars, scammers and no customer service!!! They came to our door and said they were with our current electric company and just wanted to lower our rates because we had been such great paying long term customers. Then when my bill is 200% higher one month and I am unable to pay it as I have Multiple ...

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C Melancon
Reviews 1
2020-08-17 03:31

Read Wayne weng s review. Exact same story here. R...

Read Wayne weng s review. Exact same story here. Rick Pearshall was my sales rep. If they solve my issue I d be happy to take this review down.

Day 2 and no response. My sales rep Rick Pearshall says he can t help and that an account specialist will call me but no call was received. I called help...

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Sylvia Brown
Reviews 1
2020-08-14 15:44

This company seems to be taking advantage of unsus...

This company seems to be taking advantage of unsuspecting elderly customers, closing their accounts from their current provider and signing them up with Entrust without their complete understanding of what is going on. Maybe its not the company's fault but rather their door-to-door salesmen.

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combinacion perfecta
Reviews 1
2020-08-13 16:33

The best electricity company!

The best electricity company!
Today Alex attended to me. These days I have had verval contact with them. To fix my bill that I pay at Walmart since it is a store by mistake of the cashier I send it to another account. .. they gave me all the options and possibilities for that payment to be processe...

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Shanee Gutierrez
Reviews 1
2020-08-12 03:04

Entrust Energy is a wonderful service provider, My...

Entrust Energy is a wonderful service provider, MyAccount is awesome, the chat option is my favorite. The weekly usage reports gives me an idea of how much my bill will be for the month. i had a billing issue and the Customer Service rep i spoke to was very pleasant and fixed the issue. They also do...

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Zella Scott
Reviews 1
2020-08-11 08:58

Been a customer for a minute. As a senior citizen ...

Been a customer for a minute. As a senior citizen I changed from TXU with hopes of saving money, had really high bills. Have been recently approached by TXU asking if change was feasible, and if we might want to change back and allow them to work with us on lowering our monthly bill. For awhile, Ent...

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Austin Young
Reviews 1
2020-08-11 03:18

They dropped us with no letter, no call... nothing...

They dropped us with no letter, no call... nothing! We ve paid our bills on time every month. They practice slamming and cramming which is illegal. Beware this company is practicing fraudulent practices and should be put dissolved.

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Joan Lambert
Reviews 1
2020-08-09 01:22

I love getting the weekly electrical usage chart. ...

I love getting the weekly electrical usage chart. And it saved my electric bill and my new HVAC unit. But, I did not really watch it after my new unit was installed until I got my next month electric bill. It went from $119 to $243 in ONE month (and I've never had a bill over $180 even in the hea...

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