I was very hesitant when I made this claim because of all the reviews I had seen in the Better Business Bureau that were very negative towards his company. Also because of the amount of damage that my car had due to weather induced fading. Within a matter of a couple of weeks they responded and told...
warranty is perfect. Products are great. Claim processing seamless. Liz the claims manager was excellent! Thank you!!
Horrible experience. I paid for 7 years of car cleaning service with this company and the first time they were nice and helpful and cleaned my car. After that, they gave me such a hard time and kept hitting me with "void under the warrranty," and only was able to have my car cleaned one time after t...
I've placed two claims. Each time the process was easy and the representative helpful and polite.
My brand new car was affected by Lovebugs. Color is badly eaten so I have to repaint that . Fortunately I have ECP so Lorena (Claim rep.) helped me to get $1100 out of $1400 cost approx. for repaint(As they are unable to cover scratch damange on hood of $300 approx.). Easy claim process and Very Ver...
Had to have Stanley Steamer come out a second time to clean the seats before spraying them again. This delayed the spraying. Employees of Stanley Steamer and the Subaru dealer were exceptional.
Top notch company with outstanding customer service in every aspect of the way this company does business !! Highly recommend them for everything they offer !! They walk their talk and stand by everything they offer !! Not many HONEST companies in the world today like this one !!
Responsive and professional company. I'm glad they were protecting my investment. I recommend them.
Excellent service - I have gotten the protector on my vehicles for years and never needed to use the warranty. I was really nervous when I actually had an issue considering there seems to always be a fight to get insurance to pay. ECP made the entire process so easy. They were very helpful and re...
Staff was very professional in handling my case. Repair team called me to set up appointments and before the date reconfirmed and told me they could come over earlier. Repairs took just about an hour and thought they were great. Can hardly tell that there was an issue with my seat.
I contacted ECP after my 2017 Honda Accord experienced "bird waste" damage which left a spot on the hood noticeably pitted. I was expecting to get a run around before getting a claim approved but ended up being very favorably impressed by the service I received. My claim representative, Lorena V, c...
I had an excellent experience processing my warranty claim with ECP Inc.. The representatives, Lorena and Gina, were both very friendly and professional with answering all my questions and providing me clear instructions on the process.
My experience with ECP exceeded my expectations. Initially I was weary of extended warranty package because the selling dealership did not provide a contract for the purchase of the warranty. After multiple calls to the dealership I grew frustrated and gave up. Fast forward one year and I needed to ...
Was extremely easy to schedule, they came when they said they would and did a great job on my car!
Gina was a pleasure to deal with and had my claim resolved very quickly!
I love my ECP it helps keep my car cleaner longer and it made my cloth seats almost waterproof. Not to mention they are super awesome in responding back asap if you ever have a question!
I had a very good result from this company as well as the vendor who came and cleaned my car of the spillage that happened accidentally.The car was beautifully clean when he finished and I was very please with the entire experience from both entities.
Very Happy with my Warranty Claim. They stand behind their product
Great service! Quick response, next day the problem fixed! Very professional staff, high quality customer service. Would highly recommend.
SCAM!!! Don't purchase those fake warranty!!!! I purchased my car a year ago from Infiniti of Tampa and was offered an Interior/Exterior "warranty" from ECP by Ashley the Finance Manager. When I originally purchased my car I asked the salesperson I purchased from - Dave about the warranty and he let...
I had the pleasure of having Gina Henrikson help me with my exterior claim. Gina was very helpful through the entire process & made sure all my questions & needs were met.
We purchased a warranty for our boat seats/interior and was told it included a long list of things such as spills, tears, rips, stains, etc. However, when we filed a claim it was denied. We were told that the tear had to be less than 6 inches (which it was) but b/c it was on a seat button strap it...
Great service. I used it twice already in 2 years. They came to my house and clean it. They also paid for new paint for my bumper. Lorena vargas made this procces really easy..
Only one thing i will change. I dont like that i have to bring the car back to the dealer to apply the producta. It should...
The claim process was efficient and Jordan was exceptionally helpful.
The process from the time I file a claim to the time I can actually have my car cleaned, takes way to long, un-necessarily.
Great service! They were great in accommodating all our needs!
I was very pleased with the service they provided and would recommend. My claim was handled in a timely manner too!
I worked with Liz. She really helped me out. The claim process is so easy. They really care. I would highly recommend.
Do not get there product does not work like they say it does I would give 0 stars if I could got the auto armor on my 2016 golf r week later bid posed on my car and stained the hood tried getting a refund from them but will not do it wanted to give me 150 dollars to fix it it will cost way more to f...
EPC was quick to reply to my claim. The stain in my car was cleaned very well, but the company that ECP referred for the cleaning rescheduled on me two times before they came out. Overall, I'm satisfied with the service.
They handled my warrantee claim quickly and efficiently. The quality of the repair was excellent
Just what you would expect. Arrived at your home on time, completed the work in a timely manner, and it looked like new.
ECP is a great company that contract out and make sure the job is done well.
Gina has given me superb support and I have had 2 windshields replaced within 1 month and extremely fast turnaround!!!!
Experience was pleasant. Emails responded promptly. Check sent to body shop promptly. car rental receipt reimbursed promptly. no complaints only praise.
Bucky Avery did a fantastic job of getting the stains out of the upholstery in my new Crosstrek. It's like new again. I wish I knew about this service with my previous Subaru. Thank you.
If you re reading this, then they did a great job. I only leave reviews when CUSTOMER SERVICE is a company s top priority! Gina was very pleasant, handled my claim professionally, and worked quickly to have the damaged assessed and repaired! I was allowed to select my own body shop and ECP paid them...
As the manager of a body shop that does not sell the product. We only repair vehicles with claims. The product does what they say it does whether exterior issues or interior stains. They stand behind the product.
I have to say that ECP is so easy to work with. They have covered things that shouldn'...
I was very impressed with the customer care I received from ECP. Right from the first contact I was treated so professionally. I had just gotten the name of the service representative that I should contact for the repair when my phone rang and they were calling to schedule me. They arrived on time ...
Repair looks great, you can barely tell anything ever happened. Appointment availability was quick and convenient.
Within 2 days of submitting the claim we were contacted and told which company would set up a time to come clean the car. Within hours of that contact the cleaning company called to schedule an appointment. They drove way out of their way to my work to clean the seats in my car. The seats look beaut...
The vehicle I purchased already had a rust proofing warranty on it that was able to be transferred to me. After owning the used vehicle for 5 years, it started to show some rust on the back of the cab of the truck. ECP took care of all of the rust that was starting on this vehicle without any issu...
Gina was very helpful with the claims process and was able to expedite the repair process for my windshield. Much appreciated!
Very Good service. The forms on the web site are hard to use can't do all the forms at the same time have to do each page individual
Gina was outstanding and extremely professional. She made the whole process simple, thank you!
We had a sealant applied when we purchased our RV new four years ago and also purchased a warranty for the sealant at that time. Unfortunately the sealant failed and needed to be re-applied. ECP stepped in and quickly addressed the issue, sending sealant, working with us to find a detailer to addre...
I had a great experience. My issues were resolved and looked great.
The ECP team processed my boat warranty on both fabric and hull without ANY problems. They are easy to work with. They are responsive. And they lead with "Yes we can help" instead of "Your claim is denied."
Good company. They try their best to help with the problem
My 2012 Gmc Yukon had the interior seats cleaned by ECP. Great job. Great personnel who knew what they were doing.
Marissa was prompt and professional. The repairs were completed in a timely manner and look great!
I purchased the windshield protection warranty and have had to use it already to repair chip damage and even to replace the entire windshield itself. While having to deal with the debris of highway driving is annoying, the customer service I have received from ECP has been wonderful.
Gina Henriks...
I had a stain on my front seat. Dr. Vinal showed up an hour early looked and said he could take care of the stain and he would be done in 30 minuets. He went to work and finished in 35 minutes. He was very courteous and professional. Stain gone and he was on his way. I will contact him again the nex...
I had a great experience. They did an excellent job on my repair under the circumstances. I would use them again. Thanks.
This is a scam, do not purchase this warranty from the dealer. It is useless.
Fast, fair claim handling. OUTSTANDING customer service. Prompt and clear communication. We are very satisfied with the great service from ECP.
We purchased seat and carpet protection plan with our BMW and after 4 years experienced some stains and discoloration on seats. The process of putting a claim in was done with relative ease. Once we filled out application we received further communication asking us for some photos. After the clai...
I purchased the windshield protection warranty. 1 month ago and my luck my windshield got chip damage. but thanks to Gina H. of ECP she quick to reply and help me . Thank You ECP FOR HAVING A RELIABLE EMPLOYEE! Highly recommend.
P.s Thank You Gina
Fast and fluid service, they got back to me within three days as stated and set everything up. First time using the warranty and very pleased.
I purchase two brand new vehicles in the fall of 2017 with ECP's warranty. I was told by the dealership that the warranty would cover cracking and spills of any fluid. Earlier this week, the air freshener in one of my vehicle leaked and cracked my dash. After attempting to reach them three times via...
Working with Gina and ECP to get our windshield replaced was such a breeze! I am so glad we purchased the windshield protection through them for our SUV. We got our claim processed and our windshield replaced within a few days, it was great! I highly recommend their services.
Working with Diana was a pleasure, unlike most experiences I've had with insurance companies this process was smooth from beginning to end. I had an issue with the cushions on my boat that was less than a yr old and she got them replaced without a hassle. I highly recommend ECP!
I had the absolute pleasure of working with Alyce Blessen. She helped me receive a product I needed for my warranty in my relatively remote location. She made personal calls to help me connect with the appropriate services and truly made every effort to meet my needs. This experience showed me that ...
To make a long story short, my husband & I are extremely pleased and grateful for the excellent customer service we received from Gina Hendriksen at ECP. She was always available via phone and/or e-mail and kept us advised as to procedures, progress of claim for paint repair, etc.
Gina in customer service was awesome - went above and beyond. I gave her 5 stars. The whole process was alittle frustrating, but she made it much better than it could have been and her customer service was amazing!
Had the pleasure of speaking with
Gina Henriksen this week and was beyond impressed with her resolution to my problem and ownership of it. ECP is lucky to have her.
Gina was great to work with. She emailed me back right away and was very professional and great at what she does.
Super easy claim process. Very happy with them and the service we got!
I had a great experience with ECP. They cleaned a sticky food mess out of my seat fabric and it was just like new.
Great service! Claim was processed very quickly and they use great vendors.
I just purchased a truck from Matthews-Currie in Nokomis, Fl. They sold me the same scam-warranty ECP Plus "protection". Only the dealer never applied the protection since the date he supposedly did it I was already in possession of the truck. I know when they said they applied it they could not app...
He did an excellent job removing the stains on my seat
ECP was amazing! They got back with me fast and Jordan was great. The business they chose to fix my seat did an amazing job. I am so glad I purchased this plan when I got my car. Customer service is AMAZING!
Gina Henriksen is amazing she has went out of her way time and time again to make sure my customers are taken care of and I look good. Super helpful and on the ball my only wish would be that my company only used hers for their Paint Protection needs as they are always taken care by Gina at ECP Ent...
They have been prompt and very responsive in communication. This is easily the best warranty service I've ever experienced. If you get a chance, try to work with Lorena, she is awesome!
ECP Incorporated is an amazing company to work for. They treat all their employees as part of the ECP family, giving everyone the opportunity to learn, grow, and succeed as the company grows and succeeds. I truly enjoy going to work every day for them, and I am eager to see what the future holds f...
Well, I didn't expect to have to call them again- but I did, and again, they came out right away and took care of business! Thank you
Diana Dylewski provided superb service. She went over and beyond to assist me with the questions I had about the process. I'm very appreciative of her outstanding service.
The customer service and appointment was quick and did a great job. I would recommend!
They reacted quickly to my claim. I was very pleased at how easy it was to have this taken care of. They were great!
I know there s some bad reviews online. Especially on BBB but I can tell you firsthand they are great people. I had an issue where the entire interior of my boat was collecting mold. I was very frustrated because I feel like the vinyl on this particular boat is made cheaper than other boats I own. T...
The technician showed up on time as we had agreed, and told me the car would be done within an hour. He finished early, leaving my car spotless and the stains gone.
ECP was great to work with, they did require a few more photos to verify the rust through after my initial claim, but in the end they agreed to pay for a $4,400 loss. They also paid for reapplication of new rust proofing and paint protection in the repaired areas. Great company, highly recommend the...
I am very impressed with ECP's customer service. I worked with Jordan for my interior claim and Lorena for my exterior claim. They were both very responsive and so quick to get back to me. They answered all of my questions. ECP paid for the warranty claims with no questions asked. I recommend t...
I was most satisfied with the service provided to me during my claim experience with ECP. Gina Henriksen was outstanding in assisting me.
Bernard Morgan
Great company. Great customer service. A real pleasure to speak to there customer service they take care of there customers.
Fantastic company to work with. Great customer service
Gina was excellent. The company paid for a new fender, which started to rust. They paid for the fender to be reapplied with rust protection. You have to be patient until everything gets approved, but they were great with me.
Great communication, prompt, and did a great job. Fantastic, would use again.
My experience with ECP is great! Very responsive and they are very detailed!
Congratulations to the entire team at ECP Incorporated for 25 years of Accreditation with the Better Business Bureau!
When you purchase a service contract it stays in a file folder somewhere until you need the service. Now try to read the contract. I called the "help" number and help is what I got. Wasn't shuffled from one person to the next but had the same representative throughout. Melissa Gould answered my call...
Very easy to work with. Frequent communication by Kory Trudo kept me informed of my appointment status (weather altered things slightly). He was very thorough and explained each step of the process as he did it. He also explained what I could expect during and after the cleaning. Seat looks brand ne...