Data Print Distribution

4.9 · 1735 reviews
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Thomas Wilson
Reviews 1
2020-09-28 11:34

Our furnace malfunctioned one day prior to us leav...

Our furnace malfunctioned one day prior to us leaving on vacation. Pronto and Chris came out pronto. Chris discovered that the part, although 15 years old, had a service bulletin on it 14 years ago while it was under warranty. Although the warranty had expired he got the very expensive part covered ...

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BJ
Reviews 1
2020-09-28 06:24

Darran and his team did an amazing job. The instal...

Darran and his team did an amazing job. The installation of the air conditioner I bought from Pronto was significant...a lot of work had be done and these guys were professional, efficient, clean and quiet. That last point is important because I work from home.

When shopping around make sure your...

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UMAi Dry
Reviews 1
2020-09-28 05:28

The Pronto service set a high bar--excellent sched...

The Pronto service set a high bar--excellent scheduling and follow-up, on-time arrival, truly exceptional service and information. There are many lower cost HVAC services, but this Pronto service professional proved the true value of his company.

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Mark L Schroeder
Reviews 1
2020-09-26 17:51

Blaine, and the entire Pronto crew were excellent....

Blaine, and the entire Pronto crew were excellent. I can be demanding (wife says more like difficult) and I'm seldom impressed these days, but today I was both completely happy and impressed with this team. I highly recommend.

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viewome
Reviews 1
2020-09-26 16:12

The technician Eric came to our house for a furnac...

The technician Eric came to our house for a furnace tuneup. He was very professional in his work and answered my questions so I was able to understand, to a satisfactory degree, the inner workings of my furnace. I've had Pronto out to my house for my furnace and AC tuneups for a few years now an...

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Joseph Nieszner
Reviews 1
2020-09-26 10:08

Both the sales/customer service rep Lynette and th...

Both the sales/customer service rep Lynette and the service Tech Eric did an amazing job. I was able to get someone out to look at my malfunctioning AC unit within 24 hours and had it fixed that day. Eric explained everything that needed to be repaired, the cost and what I can do to make sure the pr...

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Teresa Graf Bowers
Reviews 1
2020-09-26 07:13

Peter and Pronto were great! They called ahead and...

Peter and Pronto were great! They called ahead and sent additional communications letting me know they were on their way. It was a furnace check up appointment but found a couple things wrong and fixed them promptly. Great service, will call again when we need service in the future.

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Brianna Noland
Reviews 1
2020-09-26 05:38

They were able to come out and quickly diagnose an...

They were able to come out and quickly diagnose and correct the problem within hours of me contacting them. The service person was very friendly, knowledgable, and didn't try to upsell me on services I didn't need. Highly recommend.

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Michael Tierney
Reviews 1
2020-09-25 23:19

They were prompt even early! They were in and out ...

They were prompt even early! They were in and out within an hour. Just a simple tune-up which revealed a part that needed to be replaced. It cost more than I thought with the new part, but won't be needing to call them anytime soon!

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Margaret Tran
Reviews 1
2020-09-25 09:48

Pronto Heating and Air conditioning exceeded our e...

Pronto Heating and Air conditioning exceeded our expectations
Chris was able to find the solution and discussed it with my husband and I so that we understood. He was very nice and fixed our problem, which was a/c loosing freon. He instructed us to pay attention to a/c s coolness as possibly we ha...

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Mike Newton
Reviews 1
2020-09-25 06:22

Keith was very knowledgeable and explained all my ...

Keith was very knowledgeable and explained all my options. Keith and the office staff have been patient and helpful during my insurance claims process which took longer than expected. Also the install team did an awesome job removing and installing the entire A/C system. This company is very profes...

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Jeanne Sanstead
Reviews 1
2020-09-25 01:50

Robby came to fix a problem with uneven air flow t...

Robby came to fix a problem with uneven air flow through the 2 zones in my house. He was thorough, professional, checked several areas of the furnace and heating vents in house. He made suggestions and adjustments and was overall very knowledgeable. Just as importantly, he had great interpersonal sk...

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Annette Enroth
Reviews 1
2020-09-24 15:27

Travis was running a little early and called to as...

Travis was running a little early and called to ask if would be ok to be here in 35 minutes. He arrived promptly in the time he said he would. Was very polite and fixed the plugged sink in no time at all. We only had to pay the price of the call and no add-ons. Definitely our new go to plumber!

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Sue Dyas
Reviews 1
2020-09-23 15:12

Prompt, arrived on time. Great customer service, ...

Prompt, arrived on time. Great customer service, all employees practiced social distancing and masks were worn, knowledgeable employees - explained and assisted with set up on iPhone for Air Conditioner. This is the second time that I have used Pronto Heating and Cooling, I would highly recommend...

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Devon Quist
Reviews 1
2020-09-23 15:06

Pronto has a tough job. A faulty furnace in my ca...

Pronto has a tough job. A faulty furnace in my case sort of felt like going to the doctor - you don't really know what is wrong or understand it. Pronto is worth five stars because they know the difference is that a sick person doesn't necessarily need customer service, but an irritated person wit...

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Colin Landers
Reviews 1
2020-09-23 06:35

Service was quick to come out, appointment was ava...

Service was quick to come out, appointment was available within 12 hours of calling. While the blower did die early for an A/C unit, we decided since it's in the attic it's under additional pressure. The part was ordered and installed as soon as possible, i.e. <3 days. While the cost was high, it's ...

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Joe O'Grady
Reviews 1
2020-09-22 11:53

Our overall experience with pronto was amazing. Ou...

Our overall experience with pronto was amazing. Our furnace went out in the evening on a Tuesday and we didn t realize it until about 9pm. After calling Centerpoint Energy and a few other HVAC companies (and being thoroughly disappointed and frustrated) We called Pronto. I m so glad we did! They did...

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Bruce Haney
Reviews 1
2020-09-22 11:45

On Sept. 24 a Pronto service tech. came to our hou...

On Sept. 24 a Pronto service tech. came to our house and looked at our furnace that would not operate. The igniter was bad, as was the pressure switch for the smaller exhaust blower. The main blower was leaking oil from the bearings so badly that it had dripped on the floor. The air conditioner ne...

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Todd Olson
Reviews 1
2020-09-22 11:22

Great Experience from quoting through the install ...

Great Experience from quoting through the install to the finished product. Very receptive to some small items I requested and were the only company to survey my install fully to get the most out of my purchase. Jim and Eli were professional and efficient and did a great job with the install and clea...

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Sam Mickelson
Reviews 1
2020-09-22 03:21

Disappointed with our service. We had a tech come...

Disappointed with our service. We had a tech come out that couldn't diagnosis the issue and suggestion a leak test. After talking through what could've cost us a few thousand dollars (or a new A/C) we decided on a second opinion. Come to find out the safety switch had been flipped and after a cle...

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Steve F
Reviews 1
2020-09-21 18:54

Pronto has great customer service and is easy to d...

Pronto has great customer service and is easy to do business with; Robbie did our AC tune-up (he also did our furnace tune-up in January) and he is awesome! He is very professional, knowledgeable and we will continue to ask for him in the future.

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Gary Melony
Reviews 1
2020-09-21 03:51

Eileen provided our annual furnace tuneup. When we...

Eileen provided our annual furnace tuneup. When we asked her a specific question about how to solve the temperature differences on different levels of our four level home, Eileen took our her service manual to find the answer. Not finding it, she called a technician to ask about the situation. After...

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Mark Gunstad
Reviews 1
2020-09-20 14:23

Awesome service! Logan was phenomenal at customer ...

Awesome service! Logan was phenomenal at customer service. Quick diagnosis, no up selling of anything. Had everything necessary to make repairs and made sure my entire system was working properly. Would recommend Pronto to anyone!

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Isaac
Reviews 1
2020-09-19 06:16

My furnace lost power at 10pm while it was below z...

My furnace lost power at 10pm while it was below zero out. Pronto is the only company who had a professional and knowledgeable person answer the phone at night. I had previously used them and had all my details up front. Out of the other six companies I called, three didn't call me back, one require...

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Michael Montgomery
Reviews 1
2020-09-18 20:45

Travis did a terrific job with multiple plumbing t...

Travis did a terrific job with multiple plumbing tasks very quickly. He replaced our old water softener, repaired two leaky faucets (had to replace one old one), and connected our new refrigerator to our water supply for the ice-maker and filtered water dispenser. We highly recommend Pronto and espe...

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Ashley Sinkula
Reviews 1
2020-09-17 17:19

We just sold our home and need a full service tune...

We just sold our home and need a full service tune up and repairs to our furnace prior to our closing. Pronto set us up with Dan, Service Tech, and we can t say enough about the service we received. Dan went above and beyond to help us diagnose the issue and also came back another day to fix the ...

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Wayne Orthwein
Reviews 1
2020-09-16 05:38

Brandon arrived on time and was courteous and prof...

Brandon arrived on time and was courteous and professional. He completed the agreed upon tune up and was helpful in suggesting possible avenues for future improvements but was not trying to up sell. He answered all questions with honest input. Will definitely use Pronto again.

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William Kuhn
Reviews 1
2020-09-15 13:53

This was a repeat visit to correct a noisy fan the...

This was a repeat visit to correct a noisy fan the technician found during the preventative maintenance visit. Completed in 20 minutes. Will have to call the office regarding the Center Point Rebate paperwork as the tech did not have the current forms I needed.

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Renee Rushdy
Reviews 1
2020-09-14 20:41

I was very pleased with Pronto's customer service....

I was very pleased with Pronto's customer service. My furnace had stopped working, and a technician was able to come to my home within two hours of my call. After realizing that I needed a new furnace, Pronto provided a few extra space heaters to get us through the night, and then a team was out the...

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Kevin Bennett
Reviews 1
2020-09-14 06:23

Top notch. We had a new furnace, AC, and water he...

Top notch. We had a new furnace, AC, and water heater installed. Two guys were there at 7 am and during the day there was two different delivery guys, an electrician, and plumber. A lot of the existing was was not up to code. The whole installation was wrapped up by 3:30.

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Michael Monfils
Reviews 1
2020-09-14 05:48

The Pronto team lives up to their name. The servi...

The Pronto team lives up to their name. The service was some of the best I've had in a long time. Robbie was great. Got here a little early in a 2 hour window. (Customer service called ahead to make sure it was okay) Put shoe covers on. Replaced our thermostat. Got us set up on WiFi. Walked me thro...

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Gail Havlicek
Reviews 1
2020-09-14 04:59

Wow, the install today of my new boiler system was...

Wow, the install today of my new boiler system was slick! Jim was great, explained everything once it was done. Everything was cleaned up well. All the technicians were polite and easy to chat with. Thanks Pronto job well done!
Gail
Pronto fixed a few issues with my new boiler today. I can't say e...

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Thomas Samsel
Reviews 1
2020-09-14 03:15

Keith replaced our wi-fi thermostat today. He got ...

Keith replaced our wi-fi thermostat today. He got the thermostat controlling the temperature, but couldn t set up the wi-fi interface due to maintenance being done on the Honeywell website. This will have to be done at a later date when the Honeywell website is running.

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