i switched over and am happy i did. I was with Comwave for 3 years. The price of my 15 mps was with taxes up to 70 per month. i switched over to 60 mps with co extro and it went to $62.15 a month after the three month special. So 4 times the speed for less money. Comwave said they would match it aft...
My internet is generally quick. It's a cheap price at first but then its double after a year so it's not the best price. I called because my internet had been down for a hour and was hung up on multiple times so I eventually called billing and asked to be transferred to technical support. I was tra...
The Service is great, the people are great. Cannot complain about the Coextro!
The internet was very stable and reliable. The speeds I got were better than any other provider I've used and the price was very competitive. If I ever move to a place that has access to their service again, they will be my first choice.
Initially I couldn't get a technician's appointment when I wanted so I had to be without internet for a couple of days hence I recommend to book in advance.
Internet was down one day recently but overall the cost, the speed is good..
Yes, they can improve customer service but it's a cheap and ...
Great value for money. Super simple to switch addresses and someone always picks up the phone with a couple minutes. No complaints while using in Hamilton.
Excellent customer service! The Coextro staff were terrific in helping to solve a payment issue. The staff were very professional, helpful, and respectful. In modern times where customer service is too often neglected, Coextro appears to genuinely care about their customers. Thank you very much!
Great provider, too bad only available in buildings!
We recently moved to Mississauga and opted from Coextro as ISP after seeing reviews on Google. They are the best service providers and cost effective. Its been almost a month and we have no complaints with the speed or connectivity (even in basement) of the connection. The installation process is al...
Cannot say enough about Coextro. Great product, fantastic prices and top notch customer service. Thank god for alternatives like this to the criminality that is Rogers and Bell.
Actual internet speed isn't even close to the speed that I signed up for. Sometimes its unusably slow. Support is pretty bad. I had to call multiple times to get things resolved (although they never actually got resolved). Emails go unanswered.
Coextro - What a wonderful experience. Excellent customer service; staff are super helpful, polite and professional. I'm very impressed with this company and recommend them highly. Thank you for treating the customer like they matter.
Fantastic customer response, quick and accurate delivery and efficient connectivity. Pocket friendly too. am Coextrofied!!!
So far the customer service has been great and very helpful in going the extra step to diagnose some hardware issues on my end.
Excellent customer service, specially Janelle and Alexa fast and efficient. Thank you.
Excellent customer service, internet speed as advertised.
BUY WITH CAUTION - if you are coming from another service provider, be aware that it may take DAYS to transfer the service over, despite what they tell you at point of sale. I m still waiting to get connected - almost 24 hours now. I asked if there would be a lapse in service when I ordered on the p...
not sure where to start but by far worst connection ever. you will lose internet connection a few times throughout the day for long period of times. customer support is useless because all they say is reboot your modem.
Very friendly and easy company to deal with. I had a lot of questions and the sales rep answered them all and was very patient with me. I got the service installed last week and wanted to wait a while before posting a review but I can now say that I am very happy with the service that I have receiv...
Switched to Coextro about a year ago. The price compared to Cogeco here in Windsor was about 50% less. The install was QUICK and FLAWLESS and the installer was thorough, and even routed a new cable and checked the connections and fitness of Cogeco's past hardware. Customer service has been friend...
Moving to Oakville and there were a significant amount of ISP's available to me. I chose Coextro based on pricing and reviews. I must say, we are very happy with their services from all aspects. Never had a break in service, never had any issues getting customer service on the phone. We will absolut...
Amazing speed, great prices for unlimited, no problems at all except for first time activating as we need a technician as some people dont. Overall very pleased with my services, thank you
I am with Coextro more than 2 years,
Thank you Support, especially Kiram . all the best
Internet service is cheap not only in cost but even cheap quality and pathetic customer service. I got this internet few weeks back and even though they promised 500mbps speed, I could hardly get over 40. Yes I am not missing another 0. It is 40mbps.
Apart from slow speed the service keeps getting ...
I've been with Coextro for over a year and I haven't been happier with my internet provider Great prices, great customer service and most importantly my internet speed and connection is amazing!
I have a 500 mbps plan but I just get 200 mbps since day 1. After follow up for 2 weeks with the customer support , I haven t received any resolution or haven t heard any update from the support team what do ever. Worst service !
Extremely fast internet and outstanding customer service. I'm so happy that I moved away from Bell, I got their dsl and they have been amazing!!!!
Just signed up and so far, I've received more than promised!
Way to go!
(if experience will change my view on the service, I'll revise...)
Just got off a call with a Coextro CS staff. The worst experience ever and height of mis-commitment. Been a customer for over an year. Couple of months back there was a Bell offer in our building for 500mbps upload and download (guaranteed). Called Coextro to cancel my account which was 250mbps (and...
Easy process to set up a new account. They offer competitive prices and have great customer service.
No internet and customer service line has no answer, goes straightly to voicemail
I have had Coextro for less than 2 months. I called tech support more than, 10 times regarding the same issue. Every single day from 7 pm to 11 pm internet is throttled. I never got anything above 30mbs, while my plan is for 150mbs. It gets so bad to a point where Netflix, Amazon prime, Social Media...
Just started a week ago. Service so far was very nice and professional.
I got 150mb for a great price, and speed and signal is beyond expectations.
I hope to continue enjoying the high quality.
Let me begin by saying absolutely fantastic customer service. However, here is my story and why I say this....
Called, signed up, picked up modem...no problem.
Tech showed up on scheduled date (rogers tech obviously), to watch me plug in the modem and waited to turn on. Not sure why they even have...
I can't say enough good things about how great my experience with Coextro has been. Even before I get to the quality of their product, let me say just what a joy it is to interact with their staff at every level.
These days it seems that at every step, whether it be a grocery store, insurance ...
I have been facing internet outage for 2 straight days with intermittent low speed service. Now it is totally down! I have been frantically trying to reach Coextro's tech support with No Success!
Finally got to speak with a customer service rep called ALLEN. He was most unapologetic, unfriendly, un...
My friend and I decided to go with this company and only found bad customer service experience. I will leave it to the reader to decide if they would like to deal with this kind of customer service.
I have been with this company over a year after refusing to ever do business with Rogers. I always have a positive experience with the contact center. 1. My internet went down in the morning and they sent tech to fix the issue right away.
Moving arrangements had to be made and it was also an exce...
I've been with the ISP for 4 years now. recently I had Internet issue for over a week, I was getting 100+ ping and inconsistent download speeds, from 10mbps to 180mbps (my plan is 250mps). I called and wrote email, tech support said to take a picture and send it to them, which I did, did not hear fr...
Great customer service and seamless transition from Rogers, and now I am paying half of what I was.
Great customer service! I've been a customer for a year and saw their promotion and when I phoned about it they were able to offer it to me. They didn't place me on hold while they transferred me to another department and were able to apply the discount on the spot.
After reading all the replies to the 1 star review I've decided to leave an accurate one.
I've had coextro for about 4 years.
We bought our modem and it's still functioning as it should. The odd restart and it's fine. My ONLY complaint was with the Cogeco installer. He installed it in a room ...
Leaving Cogeco Cable and going with Coextro, recommend by friends. Signed up late Friday the 7th of December 2018 with the Coextro supplied install date of Friday the 14th of December. My purchased modem would take 2-3 business days to arrive. Thursday afternoon, the 13th of December no modem. C...
I was always on the hunt for a good, reliable and affordable Internet connection and nothing could beat the deal Coextro was offering. Installation was quick and easy. Extremely good customer service. Don't have to waste time on the phone waiting for a customer service agent. A breath of fresh air d...
Not a very reliable provider major issues my plan is 150mbps 15mbps upload speeds and lately been averaging way under the speeds range at around 10mbps. Trying to get my speeds back to normal range has been exhausting and basically been told to wait 2months for someone to "look into it" while still ...
Very good service, only few times I had a service problem because of the outage in the area but customer service made sure that I get my service back ASAP by connecting back and providing updates. They also send text messages for updates if can't connect via phone..
The service constantly drops. You ll have no internet for 25 mins, then it ll be back online for 30 mins before dropping offline again. When it is online, it is often very slow. Slow enough to make scrolling through a newsfeed unfeasible. By far the worst internet provider I ve ever had!
I've been with them for about a year now, and overall, it's been pretty good.
The internet is great- fast, unlimited and cheap. The customer service is great too- very friendly and helpful.
The cable tv is where coextro falls behind. It's glitchy at times, and is not user friendly. You can'...
Overall good service compared to other internet providers! Had a problem with my internet connection, and I called and Coextro picked up right away. Last time they called me back when they were busy so they are responsive! I told them it disconnects and was slow sometimes. They reset my internet c...
I cancelled my cable internet service from Rogers and haven't regretted it once. My service from Coextro is fast and reliable at a much more reasonable price. I highly recommend them!
5 Stars for fantastic customer service (Alexa):
I called Coextro re: a billing inquiry, and was fortunate enough to chat with Alexa. Alexa listened patiently as I explained my concerns, and quickly investigated the issue. She solved my issue with no difficulty or confusion, and reimbursed me for pr...
Have same issue as previous reviewGreview. The last couple weeks has been very very bad. Internet keeps cutting out, and nowadays it doesn't even come back. It cut out yesterday around 1, 2pm, and didn't come back until this morning. Was working and went out all of a sudden again. It is now 130 p...
I thought Teksavvy gave good prices but these guys are the best that I've found. $80/month for 250GB speed with unlimited data is pretty good. You will probably have to buy a new modem with them, but the price savings per month are worth it. Been using their internet for 3 months now and no major...
I dealt will a billing issue and Sanela from the back office really helped me get things sorted out. Amazing service and connection speed all in one. 5 +++
Very efficient service, very quick internet and at a very affordable price. Great value all around. Happy to ditch the big internet monopolies and try a smaller company.
I ordered their internet and home phone...I switched from the red company...you know?
I placed my order with Aaron..I purchased a modem and scheduled an installation time within a week..
Today I was connected...I had a little problem and Olivia helped me and in 5 minutes I was up and running.
...
Can't give anything less than 5 stars. Used them for 2 years, consistently excellent speeds, low ping, no data cap, installation was seamless, price is pretty much unbeatable. Customer service can't be beat....will never go back to the big guys again....thank you Coextro!
Prompt service and seamless installation. Excellent internet with strong connection!
Started using Coextro 3 months ago. Since then we have had an average 93 Mbps download, 90 Mbps upload, 38 ms ping, reliable, unlimited connection!
There was a service disruption on 1 day [2019 April 12] for 3 hours starting around 7AM. This equates to a 99.86% uptime!
Delighted to have Coextr...
EDIT: I have changed my rating from a 5 star to a 3. After having issues with my modem and learning that it needed to be replaced after 2 years (because apparently that's the life-span of the modems they sell you), I was ill-advised by one of their tech support to purchase a cable modem for my DSL ...
I called last Tuesday to book an appointment for this Tuesday. I then get an email saying they had to move it back a day. It is now Thursday and I still do not have service. I get a call saying to get another technician in it would take another 5 to 10 business days. That would be another 3 total we...
Hadid, an internet/phone technician has been exceptionally helpful in setting up my internet connection. I encountered a problem that could not be solved quickly because a technician could not enter my home during the COVID crisis.
However Hadid was patient and gave me multiple solutions in how to ...
Great service, fair prices for fast internet, and good customer support. Every now and then some service interruptions, but they are minimal and short (two minutes). Quite happy with this service provider.
#stellarcustomerservice I cannot be happier! Saving truck loads of money from the competition and the service is fantastic! Faster service, friendlier service, more knowledgeable passionate employees who clearly enjoy their working environment.
Recently switched my internet service to Coextro. New modem arrived within a few days, switch was done within 90 minutes on the date promised. So far, service is the same as I had with previous provider but 50% less. From I've seen so far, I would recommend Coextro to anyone looking for an alternati...
From initial inquiry through the installation process and ongoing support and provision of service, Coextro gets a 10 out of 10! These folks get customer service. What a pleasure to deal with a company that truly cares about and values their customers! Love the service. Reliable and consistent. ...
Ever since I changed over to coextro- I am truly a very satisfied customer! My internet is hassle free, the customer service is the best, and I am happy with the price point! The internet is fast and I don t feel any difference with changing over from a large company!
We have had 3 problem-free years with their internet and just today signed up for a TV package.
I've never known another company that was so transparent in their offers - no fast-talking sales pitch - just down-to-earth, pleasant customer service, and no confusing deals. What you see is what you ge...
Very rude customer service. The Internet ping is always high and quality of service is awful.
Technician was friendly, quick installation... on time!
Works as expected...better actually.
I have used Coextro for over a year and can honestly say there service is as good as, or better than, the majors providers. And responsiveness to questions or service issues is A1. I highly recommend them based on my experience.
I had horrible experience! They set my plan up got and installation fee router fee and modem fee ... so fully charged saying I can have the 50mbps download and said location is fine , once they had the money they said no u can only have 25mbps at same price at that location then says 2-3 days for re...
I rarely post any reviews but the service I received today deserved one. I needed to call in to sort of a billing and account issue that I thought was resolved after I had called a couple weeks back. Luckily this time I landed on Cindy and she provided impeccable service. She was professional and in...
So where do I start? I am about to move in to my new place and was looking for an internet provider. I found Coextro and I ordered R cable for my address half of month ago wishing it should give them more than enough time(which is a month) to set everything up by September when I move in. So I order...
I had recently signed up for Coextro and within a week (Thursday 18th) my internet went down. I called and requested technical support however it could not be diagnosed over the phone and I was advised a technician would have to be dispatched.
I was disappointed when the next earliest availabil...
Havent used the service yet. But the place has long wait times for device pick up and to get an installation appointment. Even calls to helpline are not answered promptly- cant leave a message for call back. Fingers crossed how their service is going to be!
I'm on their 300mps plan but switching to another ISP soon. I get regular spikes in latency that can last for a while. Among other things I'm sometimes unable to hold calls for work purposes because of this. Turns out there's a chip issue with the modem they sold me (Hitron CDA3-35). Search up puma ...
Was looking for a wifi provider that would give high speed internet (I live pretty rural) tried other companies but no luck. When I reached out to this one they immediately said that they can service my location. I even looked up m it location on their website and it said available. I was waiting fo...
Internet packages are very well priced compared to the big Internet service providers. The speeds are generally good most of the time but like most ISP's you typically don't get the as advertised speeds. Customer service is prompt and friendly.
Easy to use, unlimited usage, great customer service, competitive prices, solid service. A very happy customer for several years now.
I have not had this service very long, only as of the 26th of Feb, but my modem was quick coming to me in the mail and setting up with a tech to come in was also very fast. So far service is great!!
Thank you for saving me so much money. The service is great and anytime I have any issues your friendly reps help me out. I have recommended you to my friends and they all are happy as well.
That's the worst company I had to deal in my life. Don't get the internet from them. Rebooting the router every day and my speed is only 10 Mbps instead of 150 Mbps. If you want the headache please go with them
fast courteous response to enquiries. excellent value. good network speed.
I have been with Coextro for just over a year, Until July 10 - 2020 my service was good - uninterrupted. There was a major thunder storm last Friday (10), where there was a strike which had catastrophic failures with the modem and the router. i had predetermined that was the case as I have been in I...
I was surprised on how good Coextro is with their service. There are a lot of small ISP out there and not all of them are reliable, before Coextro, the ISP(Vm****) that i was with for 5 years are not reliable and had problems from day 1, at least they were consistent (consistently bad), i even got y...
Signed up for the 150 Cable package and got the Skinny Basic TV. I use my Roku to watch TV and the quality is pretty good. No problems with internet either. Also very friendly people to deal with.
Glad i saw the CBC story... made the switch and can't be happier.
Amazing customer service ... amd love the prices...
Great price for the great speed I am getting. The connection is SOLID and rarely if ever goes down! Also the 1 or 2 times I had to call support/ billing they were very helpful and nice!
Been with them for 4 months and nothing but disappointment.. I m paying $84 a month for 250Mbps I m Averaging only 22Mbps everytime I call them they are closed busy or rude over the phone.. I wouldn t recommend them at all take your money somewhere else
Always fast. Quick and free installation. Great prices and you can use your own modem for no cost. Best deal in the area.
Very poor service. No one responds to your call. Stay away
Professional company to deal with, had no issues with their internet connections, I have been using their service for the last 3 yearsI without a problem I already have families and friends who are using their internet service and all of them are happy customers, also their internet is a great valu...
I was looking for a better ISP because my old provider was capping me to the ground after 5pm. Some friends on Reddit recommended Coextro and Techsavy. I did some comparisons and Coextro was more affordable. They sent me the modem within 2 days and called Rogers to come setup the line outside. Every...