I have been with Coextro for just over a year, Unt...

I have been with Coextro for just over a year, Until July 10 - 2020 my service was good - uninterrupted. There was a major thunder storm last Friday (10), where there was a strike which had catastrophic failures with the modem and the router. i had predetermined that was the case as I have been in IT for a very long time. I tried escalating to their after hours support for first 25+ hours - to no avail. I was contracted by on-call later on Sunday. They did not really help in that situation. By Monday I had replaced my modem and the router. I called them back to indicate that. For the next few days I failed to receive the type of help that was promised by Coextro. New modem was installed but i did not get a connection. i mentioned that there wasn't any default gateway address and they indicated that it was not required for the internet connection. SIX days later I was able to resolve the issue with Coextro as they were finally able to escalate through proper channels. For anyone reading this, do not believe their mission statement that their technical service is good or that they can resolve your problems quickly. COEXTRO simply cannot as their technical staff are mostly unqualified individuals.