My internet is generally quick. It's a cheap price...

My internet is generally quick. It's a cheap price at first but then its double after a year so it's not the best price. I called because my internet had been down for a hour and was hung up on multiple times so I eventually called billing and asked to be transferred to technical support. I was transferred no problem (so why couldn't I get through before) but then the technical support person basically said my router is broken and there's nothing he could do. I left my router unplugged for a few minutes and then plugged it back in and it works now. So he was wrong and im disappointed they didnt stick with me til the end or provide some advice for a better router if mine was in fact not working.