I had horrible experience! They set my plan up got...

I had horrible experience! They set my plan up got and installation fee router fee and modem fee ... so fully charged saying I can have the 50mbps download and said location is fine , once they had the money they said no u can only have 25mbps at same price at that location then says 2-3 days for refund after asking for it ! Company is unprofessional and horrible with customer service , I would ask a question and lady sat in silence , Melissa is the lady who promised and Failed to deliver do not hire as your internet provider !