I have had Coextro for less than 2 months. I calle...

I have had Coextro for less than 2 months. I called tech support more than, 10 times regarding the same issue. Every single day from 7 pm to 11 pm internet is throttled. I never got anything above 30mbs, while my plan is for 150mbs. It gets so bad to a point where Netflix, Amazon prime, Social Media and even YouTube does not load up and it lags. Technical support team only works until 9 pm, so if you have any issue after that you need to wait until 9 am next morning for a solution, even than no direct solution is available because they have to open a ticket with Rogers, wait for them to respond back before any action can be taken. There is no accountability from anyone, huge communication gap between service providers to vendor to end user.

I have had a Rogers technician come to the house to figure out the issue 1st time and they advised everything is normal, despite the issue being persistent. 2nd tech arrived and determined there is been speed issue with other customers in the area as well and Rogers service team will be notified to take a look at the main line. However, Coextro has no knowledge of that report, they expect the customer to call them back and tell them what the technician advised and what the next course of action should be. If the customer has to do all the work, what is the company good for? Why is there even a need for Coextro, might as well go buy directly from Rogers and work them directly to resolve the issue. I called and asked the question to Coextro technical team why don t they have open communication with the Rogers tech directly. Once the tech determines his findings report should be made available to both Rogers and Coextro. Expecting the customer to advise what the issue is like playing broken telephone. Again back to the communication issue and no accountability. Moral of the story is you pay for what you get cheap prices=trash service.