Car Toys

3.7 · 192 reviews
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Paul Morley
Reviews 1
2020-09-27 13:25

$5,000+ here over the last few visits and have not...

$5,000+ here over the last few visits and have not once felt my money wasn t well spent. Only location I ll let do real work on my car (anything over basic wire running).

Eddie and Mark in particular seem to be those people you stumble on by accident that just. Know. Everything.

Will take my c...

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Noah Chesterman
Reviews 1
2020-09-25 21:54

walked in late yesterday looking for a specific ra...

walked in late yesterday looking for a specific radar detector, figured i would spend about the same as i would on amazon and wouldn't have to pay overnight shipping if i bought it in store.
the gentleman who helped me was very polite and good at the art of small talk. he also gave me a better deal...

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Cat Snyder
Reviews 1
2020-09-12 09:30

Sales staff was very knowledgeable, product select...

Sales staff was very knowledgeable, product selection was good, scheduling was easy. However the communication on how long the install would take was over promised and underdelivered. I ended up having to call the store two hours after the stated finish time to learn that it would take one more ho...

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V-Dawg
Reviews 1
2020-09-12 04:13

Great communication with great service. The staff ...

Great communication with great service. The staff here are always helpful and I can always reply on them when I need something installed onto my car. From god navigation to lights, I only get them from car toys. Their products are quality and if you do t like them you can always return it. Stop by a...

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Carl Clausen
Reviews 1
2020-09-01 07:41

I've had my cars detailed there several times. Mos...

I've had my cars detailed there several times. Most recently, Brandon did the most thorough job of explaining the "before and after." I was overly impressed with his customer service and the quality of detailing my Volvo. He also answered questions I had about installing stereo and safety accessorie...

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Michael Hayes
Reviews 1
2020-08-25 19:46

Horrible! Management was extremely rude, condescen...

Horrible! Management was extremely rude, condescending and not helpful at all with a simple question. So bad I m taking the deck I just installed and returning it. Don t expect help if you go there.

I ended up going to the Issaquah location and the manager there took really good care of me. He wa...

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Dave Gray
Reviews 1
2020-08-20 19:27

Car Toys installed a head unit in my car a few yea...

Car Toys installed a head unit in my car a few years ago. I had some concerns recently and I was impressed by how they stand by their service and were happy to look at my concern free of charge. Aaron was the tech and he did a great job analyzing and following up. He was patient and willing to an...

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Alex Cook
Reviews 1
2020-08-19 11:58

Ben absolutely killed the installation. Was very h...

Ben absolutely killed the installation. Was very happy with the end results. He surprised me with some custom touches and even came in on a day off to finish the job. 100% recommend Ben. Very helpful, knowledgeable, and his work was clean and elegant.

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Nick Nehrhood
Reviews 1
2020-08-16 17:16

I came in the day after my birthday to get a new a...

I came in the day after my birthday to get a new aftermarket head unit for my aging Benz. While waiting for their attention may be an element to your experience here, the service after which is great. I came in with a notion of what I wanted (ok, more than that as I knew which aftermarket head unit ...

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Terry Stokes
Reviews 1
2020-08-15 15:41

I was quoted $175.00 for an interior detail with c...

I was quoted $175.00 for an interior detail with carpet steaming and ozone treatment as upcharges. When the ticket was run and payment was requested the employee indicated it would be $211 with taxes. In Bellevue with a tax rate of 10%, this should have amounted to a total of $192.50. If there we...

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Flizz
Reviews 1
2020-08-08 12:16

The guys in the store were knowledgable and asked ...

The guys in the store were knowledgable and asked any question I had. They did a very nice install along with a tune for my DSP. My system sounds amazing. If you're looking to spend some good money but have it done right, these are the guys.

One word of advice to your sales reps when talking over...

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Scott Dean
Reviews 1
2020-08-04 12:52

Car Toys stand behind their customers! After insta...

Car Toys stand behind their customers! After installation there was, admittedly, a questionably related issue regarding a dashboard (cluster) light that had burnt out and engaging the passenger air bag warning system. This occurred while the vehicle was worked--one of those "it was working when I br...

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Cruz Alex92
Reviews 1
2020-08-03 01:53

Went there to see if they could just test my 12inc...

Went there to see if they could just test my 12inch sub to see if it's my amp or the sub that's not working they said they couldn't test it in front of me and it would be 45 to 75 dollars I would of got a new sub off them but guess I'll try somewhere else

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Cole Chesnut
Reviews 1
2020-07-27 13:22

I paid $750 in advance to have a car alarm install...

I paid $750 in advance to have a car alarm installed with 2-way remote and Bluetooth connection to my phone, with option to subscribe later for LTE service and long-distance phone connection, etc.

The remote works to turn the alarm on/off, but no 2-way communication. I found the alarm box in the ...

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Elena Simons
Reviews 1
2020-07-24 08:35

I got my car done here on the 19th! And it still l...

I got my car done here on the 19th! And it still looks amazing! A little bummed because I spilled coffee in it yesterday. But besides that I am extremely happy with the results. The guy that did my car was named was Matt! He was super nice and helpful. I will be back! Thank you Matt

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Will Yearout
Reviews 1
2020-07-19 01:36

The custom subwoofer box built for my 2019 Ram was...

The custom subwoofer box built for my 2019 Ram was constructed with outstanding quality and the sound performance seems very well tuned. They did the very first design/build for this specific truck and I am very pleased with the final product.

I ran into some issues after the installation that re...

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Mario Santos
Reviews 1
2020-07-15 02:29

Great experience with the sales staff and a qualit...

Great experience with the sales staff and a quality install. Love the the Android auto interface-which will come in handy with the new distracted driving laws, the back up camera and headlight restoration. I'll be coming back for more!

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Harold Yama
Reviews 1
2020-07-11 05:24

Thanks Chris, He is very helpful and explained det...

Thanks Chris, He is very helpful and explained detail to you how it works. Some just sell to you then no explanation. This time he explain everything. I purchased a new alarm and had to the old one pull and had them put it in my other car and install the new alarm in the new car.

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Sherani Deo
Reviews 1
2020-07-06 23:47

Hi I just wanted to say that I had revived fantast...

Hi I just wanted to say that I had revived fantastic service from the Assistant Manager, Stuart George earlier today. My Car was recently stolen and I had gotten it back but came into the store to seek help in finding a GPS tracking device system for my vehicle and Stuart was so friendly and patien...

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Clint C
Reviews 1
2020-07-06 14:26

Just had my Trailblazer in to have the entire soun...

Just had my Trailblazer in to have the entire sound system upgraded. This team will take good care of your car. Their sales staff will take the time for you to listen to each speaker and amp configuration until you find the sound you want. This is not Bust Buy, this is a team of professionals that y...

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Robb Buffett
Reviews 1
2020-07-05 00:39

I recently purchased a 2015 Subaru WRX. I loved e...

I recently purchased a 2015 Subaru WRX. I loved everything about the car except the terrible sound quality of the stock stereo and speakers.

I decided to stop by this location around 8:30 on a Monday night to see what other options were out there. I spoke with Joe for about 45 minutes (yes, he ...

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Regina Barker
Reviews 1
2020-07-04 01:51

If you're looking for the latest in gizmos for you...

If you're looking for the latest in gizmos for your automobile then look no further than Car Toys. However, if you need to have one of those fancy toys installed get ready to wait out the calendar until an appointment becomes available.

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David Berry
Reviews 1
2020-07-03 11:01

I called to get some prices and information about ...

I called to get some prices and information about replacing my stereo system myself while I take care of a different issue I need to tear up the dashboard for and they were extremely professional and knowledgeable and genuinely very helpful despite knowing I'm not planning on having them do the labo...

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Jason Battermann
Reviews 1
2020-06-20 03:26

Expect to feel like a phone number, not a person. ...

Expect to feel like a phone number, not a person. Mediocre customer service and slow. I had this store re-install speakers, a stereo, and amplifier from my old car.

The initial install took them over a full day; which was unexpected and inconvenient.

They failed to check in about where they sh...

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Kevin Lustgarten
Reviews 1
2020-06-17 07:16

The good: they took in my older vehicle and instal...

The good: they took in my older vehicle and installed speakers and stereo that I purchased, and they got it done same day. The Bad: I was driving home on the freeway and my hood almost flew open because they failed to close it. Also, all the old parts, screws, misc. stuff were strewn in back of cab,...

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Jovana Bazaldua
Reviews 1
2020-06-16 20:22

Walked in there yesterday, black Friday, was grea...

Walked in there yesterday, black Friday, was greated immediately. The man who greated me (did not get his name) told me someone would be with me shortly. Sure enough. I was helped, and Was recommend great products. At one point, the techs weren't sure how the installation of the stereo would go due...

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Fred Langford
Reviews 1
2020-06-13 17:17

I needed a new radio for my Honda, so stopped by C...

I needed a new radio for my Honda, so stopped by Car Toys to get one. It was a good experience over all. There is an exhaustive selection of car entertainment systems, ranging widely in price and capabilities. I chose one I liked, and came back later for a same-day installation. The installer was ve...

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Judy Colannino
Reviews 1
2020-06-12 16:11

Just spent 360.00 for a truck detail to pick it us...

Just spent 360.00 for a truck detail to pick it us and it's filthy. You guys didn't even wash it, I have 20 photos to prove it. Then your lame excuses on how the ONLY wax you have won't work and you don't call me????? I am wiping black soot off the chrome bumper. The rear window is so dirty it's ...

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Bill Rahr
Reviews 1
2020-06-09 00:38

$130 advertised interior detail turned into $210 w...

$130 advertised interior detail turned into $210 with extra fees. Everytime I called to find out if the job was done, no one answered, no answering machine, nothing. Days later when I finally established the vehicle was ready, it took 20min to find where the keys had been left. For the same price...

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Irina Samarina
Reviews 1
2020-06-03 03:43

I value their work and products that they sell. wi...

I value their work and products that they sell. with my last purchase and installation. Everything works great, but unfortunately customer service is not the best one, just average. Over the phone the price was one and in the store was said the different one. In the store they did not talk much un...

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DESMO DON
Reviews 1
2020-05-27 01:07

They did an exceptional job on highly custom insta...

They did an exceptional job on highly custom installations. Cristian Lopez is a very talented installer who was able to seamlessly integrate a lot of audio and video components into 2 of my vehicles. Pricing on the hardware was very competitive, as they sold me the parts for less than typical onli...

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Anubhav Saxena
Reviews 1
2020-05-22 17:39

They charged extra money to clean sap and moss bu...

They charged extra money to clean sap and moss but my car is not cleaned at all. Even i charged for exterior and interior detailing. But no detailing at all...that much detailing i will do myself...even better then them...i had only one issue in my car to sap removal but that itself was not cleaned...

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Amy Sakoda
Reviews 1
2020-05-22 10:53

Charge only what the ad says and stay on time. It...

Charge only what the ad says and stay on time. It was longer than they quoted and cost $110 more than sale ad. This was even calculating with taxes. I never got an itemized receipt only a total cc receipt. Won t come here again or recommend to anyone.

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connor duncan
Reviews 1
2020-05-15 06:19

Guy was charging 200$ per hour of work. Would reco...

Guy was charging 200$ per hour of work. Would recommend doing it yourself rather than go here unless you make more than 200$ per hour...

Staff also really predatory and will come up with guesstimates to squeeze as much money out of you as possible.

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Kodi Kash
Reviews 1
2020-05-12 22:04

Installed a sensor of my car alarm wrong. It would...

Installed a sensor of my car alarm wrong. It would go off for no reason at all. So I called to see if they could fix it. They said in about two weeks. So for 800$ you can get a car alarm that doesn't work and no one cares enough to fix it for you. I would NOT recommend going here.

Update 8/20/20 ...

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Linda Andersson
Reviews 1
2020-05-09 22:02

I needed a good gps, radio and cd system for my ca...

I needed a good gps, radio and cd system for my car because I was about to take a 30-day, 6,000 mile drive from Seattle to NM and back. I went online to look at what was available for my 2000 Nissan Altima, and began with CARiD to ask questions. The salesman listened carefully and seemed to sugges...

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Hristina Popova
Reviews 1
2020-05-07 01:03

I waited around for 5 minutes, unacknowledged (the...

I waited around for 5 minutes, unacknowledged (there were more salespeople than customers). I got no response when saying "hi".

They guys behind the counter were too busy talking about someone's engine, thumping each other on the back and telling each other "Gotta hustle, man!". Apparently, hustl...

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Gaurav Garg
Reviews 1
2020-05-03 22:57

Unprofessional staff, focused on upselling and rec...

Unprofessional staff, focused on upselling and recommending things in store.

I went for an installation of an after market CarPlay receiver. Kevin, the installation manager gave me a cost and time estimate (2-3 hours) for a week later, after a through review of the device and the cable harness.
...

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