Cole Chesnut

Review of Car Toys

I paid $750 in advance to have a car alarm install...

I paid $750 in advance to have a car alarm installed with 2-way remote and Bluetooth connection to my phone, with option to subscribe later for LTE service and long-distance phone connection, etc.

The remote works to turn the alarm on/off, but no 2-way communication. I found the alarm box in the car, opened it, and found the LTE module had not been installed. Went back and the installer and manager said it's working (because I was complaining in front of other customers), when it's obviously not.

It was not even completely installed. Even though we specifically discussed the details and I paid for it, the installer said that I didn't want it completely installed but they could add the module in later if I wanted. Ludicrous. Hahaha...

If they had the integrity to admit their mistake and correct it, I would be OK with that, but they acted like it was my fault that they messed up. They don't even want to correct it, instead blamed it on a defective remote.

Also, opening the back door does not trigger the alarm as it should. That s another obvious deficiency that should have been corrected before calling me to pick up my vehicle. There are several other issues too.

Then for the installer to ask me to sign acceptance before I ve had a chance to check it, nobody from Car Toys had signed the quality check line, and for him to get upset and say Are you calling me a liar? when I challenged his 'inspection is terribly unprofessional. Plus for the manager to support this ridiculous behavior demonstrates incredible levels of negligence and incompetence.

I use my vehicle for work. Already took a day off to have the alarm installed. Now I might have to take another day off for them to fix it, that is if they will admit that it s done wrong in the first place. Probably better to take it somewhere else to make sure it s done right.

Take your car somewhere else. I don t want to waste my time and money at Car Toys again.