Gaurav Garg

Review of Car Toys

Unprofessional staff, focused on upselling and rec...

Unprofessional staff, focused on upselling and recommending things in store.

I went for an installation of an after market CarPlay receiver. Kevin, the installation manager gave me a cost and time estimate (2-3 hours) for a week later, after a through review of the device and the cable harness.

Come appointment time, Kevin adds $50 to the cost and tells me he needs the car for the whole day. When I told him I had made other plans for the evening based his estimate, he was downright condescending and he will be done when he will be done. Apparently, in the auto business there is lot of randomness .

I wish they will treat the customers the same way they want to be treated. (I had to put a cash deposit to ensure they can plan their day).