Nick Nehrhood

Review of Car Toys

I came in the day after my birthday to get a new a...

I came in the day after my birthday to get a new aftermarket head unit for my aging Benz. While waiting for their attention may be an element to your experience here, the service after which is great. I came in with a notion of what I wanted (ok, more than that as I knew which aftermarket head unit already) and they totally helped me plan out the rest, including the extra pain required because it s a Mercedes. I left a happy camper with special parts ordered and was awaiting their call back once the parts arrived to schedule the install.

Three days later, a young driver pulled a rookie move and no two physical objects can occupy the same space at the same time. While the accident wasn t major, the cost of the repairs outweigh the value of the car. Total bummer.

Custom parts. A technically interesting install looming. I was genuinely worried about the money I had already put down to get the ball rolling.

I had a calm, open, and honest conversation with the manager to explain the circumstances, fully expecting I d eat the cost of the custom parts ordered. Turns out, they re human and the manager was empathetic to the situation. He ignored the rules, refunded my money without question, and assured me that he understood, that it was no problem to refund the money despite the rules, that he s been in my shoes before, and that he was sorry to hear of the accident.

Truly. Just wait for them to get to you when you come in to look around, they re pretty great.