Camelback Ford

4 · 1537 reviews
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Delores Becenti
Reviews 1
2020-09-28 19:08

RUN AWAY! I bought my used truck from these guys 4...

RUN AWAY! I bought my used truck from these guys 4 months ago. They told me it had an ecoboost engine, they lied. I paid for new tires, (apparently the price online does not include service provided by them) because I thought it was still a good price for an ecoboost! My brakes started making grin...

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Roger Hoey
Reviews 1
2020-09-28 15:03

We had car trouble while traveling. Called Camelba...

We had car trouble while traveling. Called Camelback Ford in Phoenix. Not only did they make an appointment the same afternoon we called them, they worked on our car right away and gave us a loaner car for three days while repair was being done. Our vacation was barely interrupted. The staff could ...

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martha begay
Reviews 1
2020-09-28 08:25

We had an incredible Saturday at Camelback Ford wi...

We had an incredible Saturday at Camelback Ford with our salesman Michael. Which helped us upgrade from a 2014 to a 2018 Ford Focus. The wait time took longer than expected but not a dull moment. He took care of us offering us snacks & drinks plus not to mention his very talkative kind manners. Also...

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Corey
Reviews 1
2020-09-28 03:40

No one likes car problems, but the service staff h...

No one likes car problems, but the service staff here have done an amazing job of making this as painless as possible. Jacob Stokes was friendly, professional, and accommodating. I should also mention, the price they quoted me was pretty reasonable

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John Pacho
Reviews 1
2020-09-27 23:47

The service department needs help. I am first in l...

The service department needs help. I am first in line at 645am and have appointment and told them that I need to be back to work by 7. They walk right by my to help people behind me in line. I told several people that I need a ride back to work but each said they would be right with me.
I had an ap...

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Michael Zananiri
Reviews 1
2020-09-27 21:39

They will not stop calling even after each time po...

They will not stop calling even after each time politely asking them to remove my number from there call list. I bought a truck in 2012 from them. I've been called over 6 times in the past two months trying to sell me a new car. How many times do I need to ask them to stop calling

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Nancy Moore
Reviews 1
2020-09-27 19:43

Very efficient. Kept me informed. Will return to...

Very efficient. Kept me informed. Will return to get more info on how to use the programs. The info in the big book is confusing to me. Is there a video I can get to view on how to take advantage of the programs. Thank you.

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Gloria
Reviews 1
2020-09-27 12:57

I called because of an issue with my electronic th...

I called because of an issue with my electronic throttle engine, and was ended up talking to someone about a new vehicle. Rudy, had me talk to this guy that claimed he could get me in a new car. I was not looking for that just wanted my car fixed. they couldn't get me approved and now they don't wan...

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Arnoldo Ramirez
Reviews 1
2020-09-27 08:59

Angel Renteria, Was a perfect fit for me and my fa...

Angel Renteria, Was a perfect fit for me and my family. Easy-going, Studied his inventory before we made the 90 mile drive, he made sure not to waste our time when we got there. Once we decided on our vehicle Angel and his boss worked hard to help us hit our budget . The process was absolutely seaml...

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Robert Giesbrecht
Reviews 1
2020-09-27 03:48

Richard Silverman went out of his way to facilitat...

Richard Silverman went out of his way to facilitate purchasing a vehicle that was not in stock at Camelback Lincoln..
The fact that the vehicle was 4 hours away was no problem even though we were leaving out of town very shortly. The entire purchase was mostly over phone with trust having to be giv...

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HA Prison Run
Reviews 1
2020-09-26 09:39

My impromptu arrival at Camelback FORD Service (ou...

My impromptu arrival at Camelback FORD Service (out-of-state, with 'roadside problem"... therefore was towed-in via FORD Roadside assist); 'service agent' was promptly engaged & investigative per vehicle issue, and within 15mins... fully checked-in and rental car was arranged. . .

Roughly 5hrs la...

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Pat Pate
Reviews 1
2020-09-26 07:17

On my way to work my drivers side visor fell out o...

On my way to work my drivers side visor fell out of its brace and obstructed my view while driving. I stopped by the service dept at noon and asked if they could fix it. Hawk asked for my keys and said to wait in the customer lounge to see what he could do. Ten minutes later he returned, gave me ba...

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S K Stanley
Reviews 1
2020-09-26 07:14

Treated with respect for me and my privacy. Saw se...

Treated with respect for me and my privacy. Saw several signs they are taking the appropriate actions for the safety of their customers and staff during the COVID19 restrictions. There was ample hand sanitizer available, and I was asked if would prefer to have them wear a mask, and masks were avail...

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tim mcgoyne
Reviews 1
2020-09-25 21:03

Purchased a car from them and then traded it in fo...

Purchased a car from them and then traded it in for a newer model a year later. Service was ok, not the worst and they worked well with me. I have since sold the car, no interest in purchasing a new vehicle nor do I live in the state any longer but yet they call me, telemarketers call me less. It...

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Taranberk
Reviews 1
2020-09-25 09:15

I bought a new 2018 Ford EcoSport on Sunday and wo...

I bought a new 2018 Ford EcoSport on Sunday and worked with Rudi Mwonyonyi, who I highly recommend. I picked out several car choices online first, submitted online paperwork indicating my interest in test driving the vehicles, and was set up for an appointment with Rudi shortly after. When I arriv...

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Ana Negrete
Reviews 1
2020-09-25 08:38

My husband and I had a terrible experience here. T...

My husband and I had a terrible experience here. They did the good ol bait and switch on us. We found a good deal online, set up an appointment to meet and buy from a salesman. When we showed up for our appointment our salesman was nowhere to be found, had someone else help us only to tell us that ...

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Jason Lindgren
Reviews 1
2020-09-25 08:23

Salesman was OK which is the only reason I gave it...

Salesman was OK which is the only reason I gave it 2 stars. I proposed a deal for a new truck but then had to go before signing paperwork. I was told the deal I wanted would not be a problem so I made an appointment to come back a week later on my only day off. Long story short I show up and they...

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Brandon Rizzuto
Reviews 1
2020-09-25 04:04

If your in the need for a car, see My DUDE Brandon...

If your in the need for a car, see My DUDE Brandon Morin! Me and my family just went in with a game plan to get a fantastic car at a great price. We laughed, he was great with my 2 year old daughter, he made magic happen and got us into a great 2017 infinity QX60. Really works hard to make the car b...

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Cyndie Mort
Reviews 1
2020-09-24 17:25

Do not and I mean do not buy from these people! T...

Do not and I mean do not buy from these people! They are rampant at pushing you into doing what works for them. Afterward when you get your papers you find out they upped the advertised price by $6,000. When you ask questions you get the run around. Except they of course had the nerve to say we sti...

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Niyimbabazi Samuel
Reviews 1
2020-09-24 12:58

Burudi Rudi Mwonyonyi, I found him on craiglist he...

Burudi Rudi Mwonyonyi, I found him on craiglist he had some advertising online. I called him he gave me the address and he made the entire process fun,quick and easy. If you go to Camelback Ford please ask for Burudi "Rudi Mwonyonyi.... He is very knowledge, fair, and well mannered....

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Andy Bell
Reviews 1
2020-09-24 09:18

Another positive experience at Camelback Ford...we...

Another positive experience at Camelback Ford...we brought our Transit van in for its first service after buying it here 3 months ago. Our salesman, JC Smith was again outstanding. He made the appointment for us, and came out to meet us at the service area to make sure we were taken care of. All of...

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Steven Tennant
Reviews 1
2020-09-24 01:28

I would recommend Camelback Ford to every one, Thi...

I would recommend Camelback Ford to every one, This dealership has an excellent selection of both new and used vehicles. What impressed me was the salesman. He was very erudite about all the vehicles they stocked, which made me feel serene about purchasing from this dealership.

The Salesman was v...

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ronda soriano
Reviews 1
2020-09-23 02:17

I was pleased with Charles getting me right in on ...

I was pleased with Charles getting me right in on same day! Work was performed to my expectations and I will be returning in the future! I have two Lincolns, a 2007 Navigator as well as a 2015 MKX, I will continue to use Camelback Ford for all my service needs when I am in the Phoenix area.

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Kelly Diekemper
Reviews 1
2020-09-23 02:14

Overall, I had really fantastic experience with th...

Overall, I had really fantastic experience with the Service Department over at Camelback Ford! From my first phone call to set up an appointment, to my final day picking up my vehicle, I encountered professional, knowledgeable, and attentive people all along the way. I would highly recommend Camelba...

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Remi
Reviews 1
2020-09-23 00:23

Spitting... one of the sales guy was spitting on t...

Spitting... one of the sales guy was spitting on the floor so I headed to the girl. She said we need to go to Lincoln for the used cars (?!) Instead of having a look at cars, she asked me to seat in the office and the first question was "what's your phone number?". I said "Can we have a look at the ...

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Jorge H.
Reviews 1
2020-09-22 22:33

First time being here and will never come back muc...

First time being here and will never come back much less recommend. My brother was getting a car here which he apparently was approved for. Days went buy and he gets called everything is good, car is yours , then days later turns out they now want car back or need a co-signer Me . Salif the sales ...

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DiDi Byars
Reviews 1
2020-09-22 18:27

Worst place ever I pointed out the rear air was no...

Worst place ever I pointed out the rear air was not working day we purchased it, (5-19-12) they kept the cars for two days to put tires on it and go thru it. Two days later I took it back rear air did not work and half of the instrument panel does not work. Demetric Guy went in spoke to his boss the...

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Meaghan Weaver
Reviews 1
2020-09-22 12:12

UPDATE: Josh Miller was still great but turns out...

UPDATE: Josh Miller was still great but turns out financing was a dishonest game. Nearly 2 weeks after having vehicle and the "final" paperwork signed. We started getting tons of credit alerts for new inquiries for auto financing. Once we called them to find out why they were still sending inqui...

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Tiyana Robinson
Reviews 1
2020-09-22 09:46

The staff is so polite n professional. My sales re...

The staff is so polite n professional. My sales rep, Peter Purcaralu, was super. He did everything to try n get me what I wanted in my 1st brandnew ever car, and I wasn't pressured into things I don't want. He was great. I recommend Peter if ur looking to buy a new car. Thanks Peter. You are awes...

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Eric McCoy
Reviews 1
2020-09-22 00:47

Make sure you check over your stuff before walking...

Make sure you check over your stuff before walking in. I was screwed over the first time a year ago with Camelback Ford and they offered to buy the car back. After sitting in the dealership for 4 hours they claimed they "can't buy a car out right" and praised the only way to help myself was to trade...

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Brittany R
Reviews 1
2020-09-20 21:31

They got right to the point of what I wanted and w...

They got right to the point of what I wanted and what I qualified for. What they first offered wasn t what I was looking for but they took the time to work with me and make a deal that was just perfect! Dalton, Julian, and Sabeur, get special shout outs. Especially Sabeur, by far the best finance ma...

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Andullia Pablo
Reviews 1
2020-09-20 15:13

I took my 2016 Escape in for an oil change. The st...

I took my 2016 Escape in for an oil change. The staff was kind but the wait time could have been better. I was booked for 8am services and left at 11:45. An oil change, flued check, tire rotation,nitrogen fill up, and car wash shouldn't take nearly 4hrs. I bring my car here for the quality of work d...

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Kent Berk
Reviews 1
2020-09-20 02:46

I was at the dealership yesterday to assist my dau...

I was at the dealership yesterday to assist my daughter in purchasing a used car. They have virtually no COVID-19 prevention protocols in place. Out of the approximately 20 employees roaming around and at their desks, we saw only one with a mask on. Even the two receptionists weren't wearing mask...

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Jeff Swanitz
Reviews 1
2020-09-19 16:47

Good service.

Good service.
Nice lounge area!
Service advisor was good. Kept in contact, let me know of items needing replacemnt, and I didn't have to wait too long for scheduled maintenance.

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Shane Snyder
Reviews 1
2020-09-19 09:35

From sales to service Camelback Ford delivers!! Th...

From sales to service Camelback Ford delivers!! They are professional and courteous throughout your purchase or service experience. I have used them for years and love them. Krista in Service and Mike Martino in sales are complete professionals and truly value the customer experience.

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Cesar A
Reviews 1
2020-09-18 22:46

My sale rep, Anthony Mata, was very helpful. I we...

My sale rep, Anthony Mata, was very helpful. I went into Camelback Ford only willing to make a deal if every one of my requirements were met. Anthony went out of his way to ensure I was getting everything I was looking for in a deal. He went above and beyond what i thought he could, and we ultimat...

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Grace Lara
Reviews 1
2020-09-18 21:03

After shopping around at other dealerships I am gl...

After shopping around at other dealerships I am glad I stumbled into Camelback Ford. Anthony made me feel comfortable. I didnt feel like he was trying to make a sale. More like he really wanted to help me find the perfect car to meet my needs. I decided I was going to buy a car from there the moment...

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D Money
Reviews 1
2020-09-18 19:30

This dealership talks big over the phone bit reall...

This dealership talks big over the phone bit really gives it too you in person. I have bought 2 cars here and thought this was the best dealership. When I get there we agree on something shake hands and was told they would give me a phone call the next morning. Never got the phone call so I called t...

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Tee Petty
Reviews 1
2020-09-18 19:06

This dealership is fantastic! Sometimes the wait t...

This dealership is fantastic! Sometimes the wait times may get extensive, but do you honestly want anybody to rush repairs on the second most expensive item you own! Definantly not! Great service! Great Staff! Clean Environment! Camelback Ford! I definantly love them!

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Shana Grant
Reviews 1
2020-09-18 04:15

The people I worked with were very unprofessional!...

The people I worked with were very unprofessional!! How you going to say you can help out in a starter car with zero down, to say you want a down payment! Then take forever to tell us they ll us tomorrow when everything s finished! To never hearing back from them......

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Joshua Miller
Reviews 1
2020-09-17 19:39

Literally the worst experience I have ever had. A ...

Literally the worst experience I have ever had. A couple years ago I was working with a salesman to purchase a car. They needed references and my brother had just moved so I didn't know his new address and he was taking forever to get back to me so my salesman said to use his girlfriend as a referen...

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Auto Glass
Reviews 1
2020-09-17 13:49

Spent a good hour or so trying to reach ANYONE in ...

Spent a good hour or so trying to reach ANYONE in the parts department...the operator was very pleasant, but of course she can't force these guys to pick up their phones. Not even the Lincoln parts department picked up, must be some sort of sale going on today.

This caused my customer to cancel o...

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Christian Menchaca
Reviews 1
2020-09-17 04:12

Loved the customer service. Great place! Everyone ...

Loved the customer service. Great place! Everyone was super friendly, helpful and genuine. My only concern was the brand new vehicle I had just gotten into, the transmission was starting to slip with only 150 miles on the odometer. In which when I contacted them about the problem, they did get me in...

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Karl S
Reviews 1
2020-09-16 22:20

Car shopping is usually my least favorite thing. H...

Car shopping is usually my least favorite thing. Had an amazing experience with Ryan Vinesky. He made the process easy, not stressful, and I did not fill SOLD at all. I would recommend coming to see Ryan 100% if you want to deal with a car salesman who is honest and only cares about the customers ...

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Joshua Molina
Reviews 1
2020-09-16 21:19

They did a poor job twice for me which is one thin...

They did a poor job twice for me which is one thing. I come to expect that by now from this dealership. But their call center keeps calling me to see how my service was and every time I tell them my concern and they say they will have someone contact me, yet no one ever does. I wasn't going to leave...

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Adam Legler
Reviews 1
2020-09-16 19:26

We recently came into Camelback Ford because we he...

We recently came into Camelback Ford because we heard an ad on the radio. We called and spoke with Jeremiah who was great. When we arrived we were greeted warmly and Jeremiah listened to our situation and what we were trying to accomplish. He was able to explain all of our options to us, along wi...

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jasmine lopez
Reviews 1
2020-09-16 18:04

Camelback Ford you guys are awesome!! Erik Hernand...

Camelback Ford you guys are awesome!! Erik Hernandez fixed my car the same day and he was so professional and very nice!!! Thank you so Erik and Camelback Ford for having people like Erik work there. He's a great asset to your team and I couldn't be more pleased with the work he did!!

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Forest Arnett
Reviews 1
2020-09-16 17:54

Had a great experience at the dealership. Promises...

Had a great experience at the dealership. Promises that they made were kept. Would recommend the dealership to a friend or family member for sure. Straightforward process not typical dealership games. Eric Steffes was great in every regard, he was knowledgeable and very professional. Ask for him whe...

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Nancy Bond
Reviews 1
2020-09-16 15:26

They treated you like you were special. From the m...

They treated you like you were special. From the moment you arrive - thru the whole process. They explained everything to you. John Halter spent the better part of a day helping me AND AMAZING PART - I was buying the cheapest used car they had! Not a new Lincoln or Mustang!! I would tell you - go...

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