They did a poor job twice for me which is one thin...

They did a poor job twice for me which is one thing. I come to expect that by now from this dealership. But their call center keeps calling me to see how my service was and every time I tell them my concern and they say they will have someone contact me, yet no one ever does. I wasn't going to leave a review except for the fact that their operators keep calling ME and telling me they have no record of the previous call, and when I tell them about it, they say someone will address my concern and never do.