Spent a good hour or so trying to reach ANYONE in ...

Spent a good hour or so trying to reach ANYONE in the parts department...the operator was very pleasant, but of course she can't force these guys to pick up their phones. Not even the Lincoln parts department picked up, must be some sort of sale going on today.

This caused my customer to cancel on me, in hopes of finding an auto glass company who works with "more competent dealers." It's a shame.