Took my 2014 Fusion in for its 25000 mile check up. Everything was great my service coordinator AL is by far the best in the business. Thanks again AL and look forward to my next service.
Very productive courteous friendy staff, and low prices!!!
Bowditch is a great place. I only give it 3 stars because of one of their service writers kept putting me off for routine preventative maintenance that could've ruined my vehicle. However, the Customer Service Manager and the Service Manager fixed the issue and got me taken care of right away. So I ...
Bowditch Ford lied to me about a verification process, will never return to this location again.
Awesome service. We needed a new battery ASAP and Bowditch was able to help right away. The service department is always polite and helpful to make sure we are satisfied with the service
2 words, Al Cusano. I m assuming he s a supervisor or something there because he tends to be pretty slammed a lot of the time, But his customer service was outstanding!. Even while he was super busy he did his best to accommodate me and have my car back before I had to be at work. This is a great lo...
My experience with Bowditch Ford was great especially with all the issues I had with my worthless warranty company (Delta Auto Protect) the service guy named Perry was absolutely wonderful and understanding when it came to my warranty issues I am pleased with my experience and will go back for any f...
I had a great experience at Bowditch Ford. All the employees were kind and accommodating. David Truman was a great salesman to work with and made sure that I had everything I needed for my first car buying experience :^) thanks David!
Al has a TERRIBLE attitude. Came few months ago he was terrible then, but I shrugged off because I know we all have off days. But now Al's attitude was worse. So I will be taking my vehicle elsewhere for now on. So because of AL the entire establishment gets a bad report. What's worse is I called an...
Love Bowditch, I have bought 2 cars from them and they service them well! Very nice people! Professional and Courteous!
I very much like the service that i received at bowitch ford i would recommend highly.
Mike, the Service Manager at the Newport News on Jefferson Ave Ford dealership, is one of the most ethical and fair people we have ever come across. He is an asset to the Bowditch family and a professional the company needs to seriously consider for future promotions and or incentives.
He is hon...
My first choice when buying a truck great owners and staff
Bowditch Ford did an amazing job of getting my car fixed and getting me back on the road. I was from out of town and they worked hard to get my car ready in a timely fashion so I could keep going. I was treated with respect and care. Every person I came in contact with was focused on making my e...
Bowditch Ford takes very good care of all our cars and trucks and has done so for many years. We highly recommend them.
Just had my safty inspection done and had them check for a slow leak in one of my tires.
All was done in good time. All the personal have always been friendly.
Thanks again
Timely, customer-focused, no hard push on services and extras. Technical problems explained in layman's terms. Casual yet trustworthy nature of service rep, Perry, immediately puts you at ease.
Service was quick and Al was very knowledgeable. Took time to explain everything to me. Gave me a little discount for the oil change.
Excellent and outstanding service and the hold staff are very friendly and professional at the there jobs in all departments.
My engine light came on Sunday afternoon and I took the car in Monday morning without an appointment. The service department took me in with no problems.
Perry did an awesome job getting oil change and recall work done in a timely fashion. Great work. Mark
Very helpful. Needed to fill out paperwork. Very friendly.
I was able to get my car in the same day I called and it was ready when they said it would be. I will definitely be returning to this dealership for service in the future instead of just going to the Quick Lane.
I bought my car from them in 2013, a 2014 Ford Mustang. They were very personal, friendly, & gave good customer service. I had my car serviced yesterday & I thought I was in the Twilight Zone. They were very a matter of fact, uncaring of people's time, & very unfriendly. Robotic is a term I would u...
This is my new place for Ford Service!!! Cavalier FORD almost made me trade my car in for another brand!!!
Everyone at Bowditch was on top of everything. I didn't have to tell them how to do things or explain anything. (speaking from past Cavalier place)
Cavalier told me I had to service my Ford...
I was shopping for a new car. Talked with Brandon several times. I was really dreading car shopping. The last time I bought a new car the salesman was such a jerk - I almost didnt buy it. But Brandon was nice didnt pressure me -just offered to do whatever he could to help me find the car I wanted. S...
My experience was a very good one, through out the hole building/ buying processes!
Was there for 2 and a half hours for a oil change should have been less time
Service experience was smooth, got in and got out in an hour.
Bill and Chris were great to work with and made my experience there pretty stress free which is always nice. I would highly recommend anyone to use Bowditch Ford for their new car purchase.
Staff was very professional and courteous, my sales agent Linda Puglisse was helpful, professional and cared about all of my concerns, got me the vehicle I wanted and I have been smiling ever since.
My finance said he was very pleased with the work done to my burgundy mustangs 5.0. We will continue to use their services at this time. Thank you all for your hard work. Maria and Marland
My car drives much smoother following its 4 wheel alignment; the coupon mailed, saved me funds as well. The waiting room was very comfortable and I was really honored by the great customer service. Catherine and Al specifically, made my visit great!
Recent oil change was completed quickly and we were back on the road.
Awesome service. Al was very professional .The guy Phli was great drop me off and pick me up on time. My car side door was repaired and place the air bag great service.
Went in today because I received one of the promotional flyers and to see what I have won as the flyer stated. I understand it's a ploy to get you there and I was interested in possibly getting a car. I walked around with one of the salesmen and he provided me good information but could not make a...
I had a flat tire and needed a new tire. The tire was in stock and the service advisor Al was able to fit me in to replace the tire.
Another great job at Bowditch. Inspection, oil change, and tire rotation done in timely and inexpensive manner. Thanks.
I never thought I would be driving away in a brand new 2018 Ford Escape. You guys made it happen and I thank you very much. I love my car.. Excellent service and my sales lady Linda was great. I have already recommended others to y all. Well done. Thank you, thank you and thank you...
The salesman, George, was very attentive, friendly, and honest. He gave me a great deal on a great car and answered all of my questions honestly. This is the favorite car dealership of both myself and my father. Would recommend.
I'll never purchase another truck or car from these people. i had to take my truck to another dealership, because they don't listen they remind me of bunch of ostriches.
No pressure was able to look & drive car & get questions answered
I ve been a customer with Bowditch for nearly 3 years until recently due to the total loss of my car. On June 25th, I called to get my warranty canceled and was given the run around. I went into the dealership to be told that there wasn t any paperwork that I needed to be filled out instead that my ...
The Bowditch Team is above excellent in performance. My experiences have all been above all other services. While my vehicle was being serviced, I lost track of time with the many options of relaxing. I also enjoy the opportunity to walk around and look at their inventory. I also see how this team w...
I have been bringing my Fords to Bowditch for the last 17 years and trusting Al Cusano for all the maintenance. As I trust him completely with my car's safely and reliability, I will continue to do so in the future.
I let Bowditch put their name plaque on my Toyota Celica.
When I originally went in to purchase a diagnostics on my vehicle, I was told that I needed to make an appointment for two days later because they wouldn't be able to look at it that day. No biggie. Came back on the day of my appointment, only to find out that my appointment meant nothing, and that ...
Courteous, good service, fast, I am pleased with the service and the people who work there.
Great service. Very nice new building and service department. Very friendly service team!!!
Do your homework before walking into any dealership! Sadly I didn't do this and almost made a decision I would regret!
Luckily the good people at Bowditch were there to help. They were able to let me test drive the car for a longer period so that I could better decide on my purchase. They also sh...
Don't waste your time with anything Bowditch! Only interested in making a sale, not maintaining a relationship. Don't stand behind their work either!
Had my 2017 Ford Explorer fixed at the Bowditch Collision Center because they have the Ford dealership. Some of the car repair was actually comp...
The folks at Bowditch are tops. They go out of their way to make the customer feel welcome all while making sure they get the job done.
These guys need to update thier dam website. I came in thinking I have time to do a state inspection, come to find out they close in less than an hour, 3 hours before the website says they close. Then they refer me to another bowditch, but they don't know their hours... great customer service
Manager that sat behind Ford service desk was a pleasure to work with. Thanked me for my service and after talking with him, I felt confident he was going to make sure my F150 got fixed.
Had to replace damaged tire and complete first oil change. Staff was accommodating and friendly.
I never have a problem scheduling for my car to be seen. Customer service was accommodating and professional.
I wasn't satisfied and felt like I wasn't a valued customer when one of the problem I need checked in my car is regarding my air conditioning not blowing cool air esp when the weather is ...
Very good experience!!! My salesmen Joe was outstanding. The sales managers were very professional and nice! They have defintitely earned my future business!
Absolutely hands down the worst experience I have EVER had with a dealership. I take ALL my FORD vehicles to dealerships because I expect quality and expert professional mechanic work. This however was the worst experience I have EVER had. Took my 2008 Super Duty In because I was having issues with ...
Always have had great service. Prices are what you would expect.
Chelsea was so wonderful! She rushed the repair on my car and made sure I was informed and updated the entire time.
My husband and I were looking to trade in our 2016 Ford Escape. We bought it from Bowditch Ford and were very pleased with the sale and the service department. We basically wanted to try to upgrade to a 2020 Escape SE. I loved the 2016! Our salesman, David Truman was so nice and friendly and helped ...
1st experience-ford fusion cutting off while driving, dealer says nothing is wrong, will not replace fuel sensor, 2nd Experience- Make appointment for maintenance service, show up at designated time of appointment & they can not do it due to (they say) low workforce. OH But they will sell you a car....
I used to be a supporter of this dealership, but since they have moved to their new location, customer service and parking are minimal. I have an airbag recall and called them to ask if it was in stock. They told me they had it and to bring in my vehicle. Upon bringing my vehicle in they said they d...
Thank you Susie Perry!! I love my car and you made the process of buying quick and easy!! And..thanks to Carrie Atkins as well! I just got married and signed several forms incorrectly. Geez....she was so patient with me! Again, thanks to Susie and Carrie, will definitely do business at Bowditch...
A local favorite was extremely happy with the purchase of my vehicle I fill out my application online on a Tuesday and that Thursday I was called by Bowditch to come and take ownership of my "NEW BFF (Burgandy Ford Focus)" I was so nervous I didnt even realize I was actually signing my paperwork for...
Excellent work, Service Manager wasn't sure they would get to my car that day, they ended up completing by 4:00. Car was clean as if they hadn't touched it, professional well done job. Couldn't be happier. Will go to Bowditch again for items I can't fix myself.
Very professional and courteous the overall experience was great I would recommend anyone to this establishment
Excellent service. Only had to wait less than 45 min.
Worst service experience ever, would rather take the drive to beach ford. Damaged car, said would fix it, never contacted us since and won t return calls.
Found a truck that I was looking for. Sales man was great. Finance was super fast. In and out with a payment that worked for us
I wouldn't recommend buying a used car from Bowditch, nor would I recommend any Ford owner service their vehicle here.
In 2017, I purchased a slightly used 2016 Mustang. I paid more than other dealers were charging, but I thought it was fair because Bowditch assured me the car was inspected by hi...
Great service on my Fiesta transmission repair. Helpful and safe staff.
I called about an out of state purchase and they took me very seriously. They were fair on pricing, didnt try to oversell me, and made it easy for me to do the deal. They were straight forward and honest. They were even kind enough to pick me up at the airport on Saturday to sign papers and drive...
I (Ruth) married into the Bowditch family when I we'd my husband in 1997. I can honestly say they are kind, thoughtful, and go always out of their way to please , and rectify anything that comes their way. Our family has bought more than one car from them, and the reason why? They make you want to c...
I go out of my way to come here because I can always expect great service.
Everyone was nice and very helpful, the work was done in an appropriate time frame, the only thing that would gave made it better is if they had washed my car too!
The sales dept was awesome. They worked for days to work around a special financing situation I had to get me in a car. I just wish they sold new Chevy cars too and less focus on small cars and SUVs and more on normal 4 door sedans. The only options they really had were the Fusion and the Taurus.
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Great family owned dealer. No hassle no pressure, in and out in 1.5 hours. And they gave me lunch. Great experience. Will buy from here till I die.!
Everyone was very professional and courteous. My vehicle was completed in a timely manner and all my questions were answered on the spot.
The experience was quick and painless with no arm bending. Thanks and I would buy again from them.
Bought a used Ford Focus with 70K miles on it. After driving the car for 2 weeks and only putting on 2K miles I needed a repair done due to overheating. Come to find out I need a new engine because coolant was leaking into the engine. I updated this from 1 STAR to 3 due to the fact that they are ...
Thee best dealership to have you repairs done or anything else, great people to deal with. Friendly and always willing to help. THANKS
Over the last 25 years, I have spent thousands at Bowditch Ford buying various parts for numerous used vehicles I've owned or refurbished, plus I bought one used Mustang there. I have not purchased a new vehicle since 1986 and looked forward to treating myself to a "retirement truck" ... but I was ...
We went in for inspection as always had great service.