Adam Samiof

Review of Bowditch Ford

Don't waste your time with anything Bowditch! Onl...

Don't waste your time with anything Bowditch! Only interested in making a sale, not maintaining a relationship. Don't stand behind their work either!

Had my 2017 Ford Explorer fixed at the Bowditch Collision Center because they have the Ford dealership. Some of the car repair was actually completed at Bowditch Ford. Total repair just under $20K! We got hit pretty hard, some structural repairs were required. Not exactly the best thing for a fairly new car.

I'm still finalizing additional insurance claims with insurance of person who hit me. I made it abundantly clear that I needed to finalize these claims before I could proceed with buying a new car. Staff was more than willing to get me into a test drive (which I did), but helping me to indicate trade-in value, yeah not so much! I've spent a few weeks calling back, talking to now 3 people just trying to get a trade-in value. Basically, they won't put something on paper unless I'm in the process of buying a car.

Here's the good part, as for not standing behind their work, they planned to wholesale the car! They don't even want to have it on their lot. They fixed it, but won't put their own determination of value on the car. They contacted the wholesaler to see about getting a price to sell them the car, but the wholesaler said no. When I told them that I would take that explanation for purposes of using with insurance, they wouldn't even put that on a piece of paper or an email. Thanks for the 5-10 minutes of effort to type that up to help me out.

Basically, don't waste your time with anything Bowditch! I went to Williamsburg Ford and while they were up front indicating they wouldn't buy the car from me, they put something together for me which indicated a value if the car had a clean accident history and a ballpark estimate of what someone might give as a trade-in.