When I originally went in to purchase a diagnostic...

When I originally went in to purchase a diagnostics on my vehicle, I was told that I needed to make an appointment for two days later because they wouldn't be able to look at it that day. No biggie. Came back on the day of my appointment, only to find out that my appointment meant nothing, and that it "would be quite a few hours before anyone could look at it." I was then offered a shuttle to take me back to work, to which I accepted. I was told to wait in the lobby and someone would let me know when the shuttle was leaving. 20 Minutes go by, nothing. I ask if the shuttle is leaving soon, only to find out the shuttle left without me. Getting in touch with the service department was next to impossible, and had to call the shuttle over 6 times to get them to come pick me up and take me back to the dealership. The diagnostic I received was 100% incorrect and was blatantly lied to about the condition of my vehicle. This caused me to purchase and replace parts of my car that did not need to be replaced, and has left me with an inoperable vehicle. Trying to get this sorted out now, but the individual that was in charge of my service order has not answered her phone or returned my calls, and the service manager "comes in at random times throughout the day." This has been an extremely frustrating experience and I feel as though they do not care about the customer unless they are getting a significant amount of money out of them.