Michael T Hale

Review of Bowditch Ford

Absolutely hands down the worst experience I have ...

Absolutely hands down the worst experience I have EVER had with a dealership. I take ALL my FORD vehicles to dealerships because I expect quality and expert professional mechanic work. This however was the worst experience I have EVER had. Took my 2008 Super Duty In because I was having issues with regeneration. They told me my intercooler was leaking and I told them to replace it and change the oil and fuel filberts while they had it. They kept it for over a week and I paid 1K for a rental. About a month later while getting fuel I looked under my truck only to notice my drain plug was leaking. I tightened up the drain plug and next day noticed it was still leaking, at this point I looked at intercooler only to notice it had been installed as a damaged part. I immediately took it to back to the dealership and informed service department and it was put into the shop. Technician drained the oil and was going to install the drain plug again without brass crush washer had I not been watching him. Got into a heated discussion with parts department because they thought it was my responsibility to correct the technician. Service department told me they would order another intercooler, this was in January. I was told the intercooler would be in in March. As of this date which is 25 May I have not heard from Bowditch Ford at all. Only thing I have been told is there is an open ticket. At beginning of May I contacted Bowditch Ford only to get run around again. They put a damaged part on my vehicle and charged me full price. They allowed a mechanic to potentially destroy an engine and tell me why don t you stop him had I not been watching the mechanic. I would have been potentially had an engine that leaked out all the oil and been ruined. Now I have a damaged intercooler that is not allowing coolant to circulate properly and if I have an engine that is damaged because of this Bowditch will be responsible. All of my calls and texts have been recorded and this matter has been escalated to Ford Motor Company for resolution. Worse experience I have EVER had with a dealership!