AVM

avoid, if you can. especially the so-called servic...

avoid, if you can. especially the so-called service. rude, no help. unfortunately monopolistic. the customer is not interested in this.

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Perfect and reliable service!

Perfect and reliable service!
AVM offers a 5-year guarantee and repair service with generous advance delivery of a replacement device. The firmware is also constantly being developed for older series, which means that the product purchased remains state-of-the-art free of charge. Beta versions are ...

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Can only advise against devices of this company. R...

Can only advise against devices of this company. Router bought just under 18months ago for 327 - 6 months later, AVM stopped the support completely.
Only support you get: How to dispose of the device properly.

5 years from the purchase would be at a router the minimum --- that's the waste.

...

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Top hardware and software in terms of router, tele...

Top hardware and software in terms of router, telephony ....

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For 10 years I use now Fritz boxes, before the leg...

For 10 years I use now Fritz boxes, before the legendary ISDN Fritzcard, for commercial customers also the professional ISDN maps. The boxes are made in Germany, the software is well maintained and updated far above average. Of course, AVM routers are quite expensive, as all the router blasts that p...

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Ingenious products. My network products are all fr...

Ingenious products. My network products are all from AVM. They do a good job. Only recommended.

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The phone support could of course always be better...

The phone support could of course always be better, but if you compare it with that of other companies you have to say that it is okay

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Use many years router from AVM. Well I have instal...

Use many years router from AVM. Well I have installed DECT phones C5 AVM. There were 2 different problems, but could be clarified in the short term by the support of AVM. Everything works again wonderfully, the service is perfect!

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Such rubbish. Fritzbox 6360 and 6490 are not compa...

Such rubbish. Fritzbox 6360 and 6490 are not compatible with each other. So I couldn't just import the settings. Now I had to set up the telephony again for an afternoon. Place 6!

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Technology of the router absolutely state of the a...

Technology of the router absolutely state of the art, performance (except the Nas function), features and operation top, unfortunately unfortunately often not. 3270, 7270, 7490 all defective after approx. 2-3 years. This is disappointing. At least the 7490 now has a 5-year warranty. The sending in b...

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Improving something is often not that difficult.

Improving something is often not that difficult.
But to improve a top product again and again, because I pull my hat.

May the power be with you and the ideas never run out !!!

Sincerely
A satisfied customer from the first day

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Great devices with extensive setting options. Save...

Great devices with extensive setting options. Saved me a telephone system! The support is remarkable! E-mail or phone, so far we have always been in contact with friendly experts who know their products exactly and suggest solutions! Full marks from me! Greetings to Mr. Christudhas and Mr. Nadol, ke...

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Both the products and the service totally convince...

Both the products and the service totally convince me! I can say this after only one month that I have my FRITZ! Box in operation. The device is super processed and the software is very easy to set up and use. The same applies to an additional DECT radiator thermostat.
Although it is a router brand...

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These are the best routers on the market. Once Fri...

These are the best routers on the market. Once Fritz, always Fritz.

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Have a horrible experience with customer service. ...

Have a horrible experience with customer service. Called there and described my problem. I was not quite ready, I was bluntly told that this can not be and my problem does not exist. Of course I was annoyed and said that I am a customer who needs help and does not want to be questioned. Since the gr...

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Very good products, WiFi throughout the house.

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AVM support is the best I've seen in recent years!...

AVM support is the best I've seen in recent years! Very fast and very competent! Bravo. This is very much to be commended today.

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The routers are innovative and true all-rounders. ...

The routers are innovative and true all-rounders. The service is so friendly, even if the contact often changes.

But everything that has to do with returns borders on fraud.
One receives a "from a Fermdfrima again worked up terminal", thus Say the defective equipment of another customer - which ...

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Boh, ey. I have just the Fritzbox 7490 (old 7390) ...

Boh, ey. I have just the Fritzbox 7490 (old 7390) indulged. In conjunction with a Galaxy Tab S2, everything is lightning fast. Sensational. I have just installed the new FritzOS 6.51. Brilliant.

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After two years device too old for support! Luckil...

After two years device too old for support! Luckily, there are alternatives to service deserts!

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The "customer service" from AVM can no longer real...

The "customer service" from AVM can no longer really be called that! Here a manufacturer joins the largest "service wasteland" that was previously known for good support.
Instead of looking at an email with all the error logs, one tries to refer to the "feedback" function of an app with copied stan...

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I've been kafing Fritz! Products for a long time, ...

I've been kafing Fritz! Products for a long time, because (for me) they are the best on the market!

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The market leader in routers and related periphera...

The market leader in routers and related peripherals. And a great employer.

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I run a Windows Homeserver (WHS2011). Since I need...

I run a Windows Homeserver (WHS2011). Since I need an upload as fast as possible, but no fiber connection, but only supplied with copper, I decided to use LTE. AVM was already known to me positively from earlier times and so I decided on the Fritz! Box 6840 LTE, because the modem from my provider wa...

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More

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Customer service used to be better. Today you can ...

Customer service used to be better. Today you can only reach unsuspecting employees who send you links and try to get rid of you quickly.
The instructions that are then watched do not solve the problem and should be revised urgently.
If you had various problems with the AVM device, the whole thing...

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I bought a Fritzbox for my cable connection for th...

I bought a Fritzbox for my cable connection for the first time in 2019 and am very impressed with the functions and the comfort. The support is just as good: fast, personal without standard answers and I was always helped competently. Even a return was easy. I am very satisfied and looking forward t...

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Fritz products are simply reliable and have a wide...

Fritz products are simply reliable and have a wide range of functions, satisfied users for many years

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Since 1999 I have set up the 11th Fritzbox and cou...

Since 1999 I have set up the 11th Fritzbox and countless others with friends and relatives. Now I've had a seemingly insoluble problem since November 2019. Multiple phone problems. The DSL itself is error-free. I sent a description of the error by phone and on avm.de with a request for help. No Answ...

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Service is a positive differentiator from the comp...

Service is a positive differentiator from the competition. What a company that offers high-priced products on the controversial hardware market is certainly of importance.
This market can not be exceptionally high-margin if AVM does not generate enough profit to build up a customer-friendly telepho...

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Great devices and great support.

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Not really

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The DECT 300 radiator controller (predecessor) wor...

The DECT 300 radiator controller (predecessor) worked WITHOUT interruptions to the Fritz BOX. This new radiator controller DECT 301 constantly loses the radio connection to the Fritz BOX. AVM always gives you answers like "Maybe the connection from Fritz DECT 301 to Fritz BOX is not enough" Although...

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Then I break a lance for AVM. I am very satisfied....

Then I break a lance for AVM. I am very satisfied. I was very well helped by three different service employees. My problems have all been resolved within 24 hours. Even though there were no problems that are really easy to solve. And if I mean problems is that I had very special requirements for my ...

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Highly recommended as an employer!

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Bad business behavior towards freeware developers ...

Bad business behavior towards freeware developers because the name FritzBlock allegedly violates trademark law. Fritz is a normal first name and does not belong to any single company. Be happy when developers of your hardware program your hardware with meaningful added value for Lau and don't kick t...

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fr

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So far I have operated two Fritz boxes (currently ...

So far I have operated two Fritz boxes (currently the 7590), and both have worked or are working. In addition, telephone, repeater and sockets. Everything okay. I haven't had to use the service yet. The device setup works well. Even I got along with it. It would be nice to have a slightly larger bat...

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My Weimaraner puppy fell in love with the charger ...

My Weimaraner puppy fell in love with the charger cable and then destroyed it. After contacting the AVM Service, a new one was sent to me.
Very good service and customer service.
Top company, you rarely find it.

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Very good service and good products. Even years af...

Very good service and good products. Even years after the order, I was given an unbureaucratic help with an update and the necessary software was made available free of charge.

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Very good customer service and good products!

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AVM used to be good, meanwhile no added value for ...

AVM used to be good, meanwhile no added value for me to the normal free router of my provider. With the 6490 I had to restart manually because it was constantly packing.

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Environmental pest! Forcing dealers to dispose of ...

Environmental pest! Forcing dealers to dispose of thousands of working routers due to legal ingenuity.

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For retailers absolutely uninteresting. Clearly, A...

For retailers absolutely uninteresting. Clearly, AVM would rather be distributed via large space markets or online. Dealers are fooled with reimbursement and warranty service for end customers may not be handled directly after 2 years ...

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Great, after only 3 years Fritz! Fon C5 broken!

Great, after only 3 years Fritz! Fon C5 broken!
Support receives all information, including the purchase date of the device with an invoice. Then asks questions about the bills, since there are several devices and there is no serial number from the AVM for the phone. The support then sends a link t...

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Super equipment! Very good operability and warabil...

Super equipment! Very good operability and warability, you simply type fritz.box in the browser and you can configure the device.

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Innovations for almost 30 years!

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AVM something else does not come into the house!

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The support (e-mail) is not really ready to think ...

The support (e-mail) is not really ready to think about a problem and feeds the customer off.

The latest Fritz boxes cannot properly VPN. Access from Windows computers is not possible, the remote access software leads to a blue screen in Windows 10. The software has not been updated since 11/2018...

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Due to a production error, I had to search for the...

Due to a production error, I had to search for the error for about 30 minutes and "walk" 20km to get a replacement router. The end customer was of course not willing to pay the costs.
The TEA socket was missing a contact (Pin2) and therefore in my opinion the delivered goods do not correspond to th...

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Had a broken device, am on Wednesdays. I was able ...

Had a broken device, am on Wednesdays. I was able to deliver my device directly at the reception. Two days have passed and I have already received my replacement device. EXCELLENT!

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First class reliable service!

First class reliable service!
The firmware is also constantly being developed for older device types. As a result, the purchased product stays up-to-date for years free of charge. Beta versions are accessible and customer suggestions are actually realized. The support answers all questions quickly ...

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Good products and good service

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Great support!

Great support!
Best WiFi with WiFi Mesh!
Perfect!

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Formerly good, unfortunately nowadays very dubious...

Formerly good, unfortunately nowadays very dubious! Questionable and secret app sending behavior in e.g. "Fritz TV" ... Why does a WiFi application absolutely have to secretly send data to AVM? Very UNSERIOUS such a sniffing behavior !!!

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I have been the happy Fritzbox owner for over 20 y...

I have been the happy Fritzbox owner for over 20 years now. Recently my somewhat aged 2nd Fritzbox gave up the ghost. But only because a flashlight with an induction charger was attached to my 6-way socket strip. It broke and triggered an overvoltage and the FB blessed the time. I had my provider me...

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Overpriced hardware & a shame how you (finally) de...

Overpriced hardware & a shame how you (finally) deal with refurbished (affordable) cable routers!

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I am very satisfied with the Fritz products. The r...

I am very satisfied with the Fritz products. The routers are just awesome! No other router manufacturer can keep up here and I can easily say that, because I have already tested many routers and so far the FritzBox could not hold a candle!

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Whether the Fritzbox is good or bad - you will fin...

Whether the Fritzbox is good or bad - you will find enough opinions on the net. I have been using it for years, I am very satisfied and will buy it again and again.

But here I am evaluating what is probably the first useful hotline.
You get an announcement on which waiting place you are, this is...

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Products that work well and very good support in c...

Products that work well and very good support in case of questions. Many comparable manufacturers can take an example here.

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Make very good routers that supply contemporary in...

Make very good routers that supply contemporary innovation and technology to various households.

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I find it sad that such a large company with a goo...

I find it sad that such a large company with a good image in terms of Internet cannot cover the costs of the return.
Unfortunately, I couldn't even use the device myself, it was broken at the factory

Edit: yes, of course, I am aware of the guarantee conditions, but in my opinion it is part of th...

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I had a problem for the first time with a Fritz bo...

I had a problem for the first time with a Fritz box and must say, the service of AVM is great. Alone, that one is informed in the waiting loop about the "waiting place", so I have not experienced so far.
The problem with the device occurred on Wednesday. After telephone consultation with the servic...

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Availability Fritz! Box 6591 Cable

Availability Fritz! Box 6591 Cable
Employees on the hotline were of the opinion that the box is normally available. He has probably always been absent from the internal meetings when he as an employee does not yet know that this has not been the case for weeks.
The AVM sales department cannot prov...

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Customer service ok, but if you don't even conside...

Customer service ok, but if you don't even consider it necessary to, to be fair, send a rejection to a proper application, unfortunately that doesn't throw a good light on a company - in several ways.

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A Frontabdechung for my c5 fritz fon is not to get...

A Frontabdechung for my c5 fritz fon is not to get as spare with AVM, too bad.
After a small fall from the couch, the front cover or frame is broken,
Display does not stop anymore.
Annoying, fon was not old, after call support I could only offer a battery cover.

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It's about the C5 phone. I would like to have give...

It's about the C5 phone. I would like to have given it a "6"!
We have a spacious house with a studio for my wife in the front yard. So we have different phones in some rooms. With all these devices, including a Gigaset, I can make internal calls. Whether I take a cheap phone or an expensive one, it...

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Use for 10 years now AVM devices and I am thorough...

Use for 10 years now AVM devices and I am thoroughly satisfied, since it has never been a problem despite absolute continuous operation.

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Just wonderful

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Like conditionally because: Great customer service...

Like conditionally because: Great customer service - exemplary with Vorabtausch. But the build quality of the FritznFon C5 leaves so much to be desired that one relies on the good customer service. The aim should be to have the production in such a way that not masses of new devices already come wit...

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The routers are basically a good product - unless ...

The routers are basically a good product - unless nothing special is required. Example Fallback to USB tethering on the 7530; because the hotline helplessly through the area, very simple questions, such as how long because DSL must have failed, so that the router qualifies as a failure, can only be ...

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+ Unwanted forced upgrades

+ Unwanted forced upgrades
+ Firmware signing
+ No more shell access
-----------------------------------------
A star

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avm: good modems - bad wifi router. I would never ...

avm: good modems - bad wifi router. I would never sell their products without a WiFi router. B. from tp-link. i don't know what the engineers smoke, but there is no wifi coming out of the fritzboxes, only lan (practically only because of the overheated circuit board, bad design, incompetent engineer...

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I have 5! Having to call once and every time wasti...

I have 5! Having to call once and every time wasting my time on hold for a long time. Each time I was advised by people who gave me information that helped me zero or wrong. The coronation is the last member of the group who said `` we don't want to talk about sticks on sticks and don't talk about t...

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It's a shame, basically top products that are well...

It's a shame, basically top products that are well maintained via software updates, but the service is one of the worst I've ever experienced. At school it would have been said sit six !!!!

So far I've been a big fan of AVM products, but now it's enough for me and I will soon throw out the whol...

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Perfect service and always nice staff when there i...

Perfect service and always nice staff when there is a question.
In our smart holiday home in Scharendijke, we fully rely on AVM. The fixed VPN tunnel enables us and our guests to make perfect, free telephony via our Euroflatrate in Germany. We also have an absolutely stable WLAN network that is als...

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The products are very good and I recommend everyon...

The products are very good and I recommend everyone unrestricted!
Regarding customer service, unfortunately, I have to say that he used to be much better.
Years ago, the carpet was rolled out, so to speak, and the problem was discussed to the last detail.
For the last two contacts about half a ye...

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I was convinced of the products for years, but for...

I was convinced of the products for years, but for the most part I still am. However, the update policy, for example the 7560 in my case, which simply does not receive an update, although it is used to supply much cheaper and older products, is simply not in order. The support is simply a disaster, ...

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As a customer of AVM, you should already bring dec...

As a customer of AVM, you should already bring decent basic knowledge, otherwise it will go awry. How did it speak so nice to me: "You must tell us already which device and which computer you have." Gentlemen from AVM, how about a really competent demand? Slowly but surely, as a customer, I do not o...

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Customer service is already pathetic in terms of a...

Customer service is already pathetic in terms of accessibility. Most users are more likely to be on the Internet on weekends and need support if something is not possible and not during the week. AVM's products are actually (!) Good, but I've already had the third Monday model in a row, and somethin...

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Anyone who, by means of an injunction, prohibits o...

Anyone who, by means of an injunction, prohibits other companies from selling used products that are technically flawless just because AVM does not get their fill of the neck - that makes you very unappealing. Your flimsy reasoning cannot be taken seriously as a reasonably knowledgeable person - it'...

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Sloppy updates. After update to 7 .... no access t...

Sloppy updates. After update to 7 .... no access to JBMedia. For support request, requesting all device numbers software versions, what happens exactly and and and ..... ..... They know exactly what is going on .. After Googling, it is clear that the WPA security settings have been tampered with. An...

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Top products, nice team, always helpful when it co...

Top products, nice team, always helpful when it comes to problems

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Excellent hardware and always the latest updates!

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Hello everyone,

Hello everyone,

I'm writing something on the subject of FritzBox AVM and the cable providers with their brandings , which makes me feel pretty cheated.
First of all, the cable providers decide to offer the AVM boxes to customers and collect money accordingly. So once the box was paid for.

Th...

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I won't let anything come of AVM! Thanks to AVM an...

I won't let anything come of AVM! Thanks to AVM and your FRITZ! Box incl. Firmware with an integrated diagnostic tool, I was able to literally put my Internet provider "on the wall" and prove that the problem is NOT mine or my hardware. The measurement protocol can also be printed out without any pr...

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Sau bad support and not at all trying to satisfy c...

Sau bad support and not at all trying to satisfy customers. The device was defective but shipped to the wrong address. After more than three months, the customer now has to deal with the loss and get a new device instead of a defect. That's not working at all. Will switch to another manufacturer wit...

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