It's a shame, basically top products that are well...

It's a shame, basically top products that are well maintained via software updates, but the service is one of the worst I've ever experienced. At school it would have been said sit six !!!!

So far I've been a big fan of AVM products, but now it's enough for me and I will soon throw out the whole "clutter" and e.g. Replace with Develo, because the support is no good, but nothing at all! You are friendly on the phone and try to provide solutions to problems using standard text modules, but if these don't help, you leave the customer out in the rain. Both the response time and the attempted solutions are a joke!

To this day I was using a Fritz Box 7590, three repeaters 2400 and one repeater 3000. After a solution via Powerline had not worked in the past and the oh-so-incompetent support had not managed to interrupt the DSL connection within four weeks. To eliminate connections that were caused by Powerline, I invested again in AVM Fritz products. I bought the aforementioned Repeater 2400 and switched the network completely to WiFi. This brought improvement but at times the WLAN got out again and the error message Authentication error ... Repeater registration failed was found in the event log. Until today, after three weeks, AVM has not been able to solve the problem. After a phone call with a very nice AVM employee, I even bought a Repeater 3000 last week because it was explained to me that it was more powerful. However, to save the honor of the AVM employee, I have to say that he did not take the view that this measure would solve the problem. In the meantime, this has become much larger and the WiFi has become much slower. With thirty pages of error messages in the Fritz Box event log, no wonder! It's a shame, AVM turns a satisfied customer into an extremely dissatisfied one!

Conclusion: Stay away from AVM products! These apparently work at slow speeds, but when it gets faster, there are problems that the support cannot solve, since it only works with standard phrases and does not address the actual problem. But it was a shame!